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HP ProLiant DL380 G5 Storage Server - Troubleshooting

The Support and troubleshooting task at the HP Support & Drivers web site ( http://www.hp.com/go/support ) can be used to troubleshoot problems with the storage server. After entering the storage server name and designation (for example, ML310 storage server) or component information (for example, Array Configuration Utility), use the following information for troubleshooting information:

  • Download drivers and software: This area provides drivers and software for the operating system.

  • Troubleshoot a problem: This area provides a listing of customer notices, advisories and bulletins applicable for the product or component.

  • Manuals: This area provides the latest documentation applicable to the product or component. User guides can be a useful source for troubleshooting information. For most storage server hardware platforms, the following ProLiant server manuals may be useful for troubleshooting assistance:

    • HP ProLiant <select model> Server User Guide or HP ProLiant <select model> Server Maintenance and Service Guide (where <select model> is the product model of the storage server, such as ML310).

      These guides contain specific troubleshooting information for the server. The guides are available by selecting the applicable ProLiant Server series model, the Manuals (guides, supplements, addendums, etc.) link.

      For example, instead of using ML310 storage server, enter ML310 server for the product to search, select the HP ProLiant ML310 Server series link, the Manuals (guides, supplements, addendums, etc.) link to locate the guide.

    • HP ProLiant Servers Troubleshooting Guide

      The guide provides common procedures and solutions for many levels of troubleshooting with a ProLiant server.

      Click here to view the HP ProLiant Servers Troubleshooting Guide .

NOTE: Not all troubleshooting procedures found in ProLiant server guides may apply to your ProLiant Storage Server. If necessary, check with an HP Support representative for further assistance.

For software related components and issues, online help or user guide documentation may offer troubleshooting assistance. The release notes for the storage server product line is updated frequently. The document contains issues and workarounds to a number of categories for the storage servers.

Known issues and workarounds for the storage server products and the service release are addressed in release notes. To view the latest release notes, go to http://www.hp.com/support/manuals . Under the storage section, click NAS and select a product.

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