The Support and troubleshooting task at the HP Support & Drivers web site (
) can be used to troubleshoot problems with the storage server. After entering the storage server
name and designation (for example, ML310 storage server) or component information (for example,
Array Configuration Utility), use the following information for troubleshooting information:
Download drivers and software: This area provides drivers and software for the operating
Troubleshoot a problem: This area provides a listing of customer notices, advisories and bulletins
applicable for the product or component.
Manuals: This area provides the latest documentation applicable to the product or
component. User guides can be a useful source for troubleshooting information. For most
storage server hardware platforms, the following ProLiant server manuals may be useful for
HP ProLiant <select model> Server User Guide or HP ProLiant <select model> Server Maintenance and
Service Guide (where <select model> is the product model of the storage server, such as ML310).
These guides contain specific troubleshooting information for the server. The guides are available
by selecting the applicable ProLiant Server series model, the Manuals (guides, supplements,
addendums, etc.) link.
For example, instead of using ML310 storage server, enter ML310 server for the product
to search, select the HP ProLiant ML310 Server series link, the Manuals (guides,
supplements, addendums, etc.) link to locate the guide.
HP ProLiant Servers Troubleshooting Guide
The guide provides common procedures and solutions for many levels of troubleshooting with a
Click here to view the HP ProLiant Servers Troubleshooting Guide
NOTE: Not all troubleshooting procedures found in ProLiant server guides may apply to your ProLiant Storage
Server. If necessary, check with an HP Support representative for further assistance.
For software related components and issues, online help or user guide documentation may offer
troubleshooting assistance. The release notes for the storage server product line is updated frequently.
The document contains issues and workarounds to a number of categories for the storage servers.
Known issues and workarounds for the storage server products and the service release are addressed in
release notes. To view the latest release notes, go to
. Under the
storage section, click NAS and select a product.