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Advisory: HP BladeSystem c-Class Onboard Administrator with iLO Firmware Version 1.29 (or Earlier) Reports Critical Error for HP ProLiant c-Class Server Blades After Rebooting Server or Restarting Onboard Administrator

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01113006

Version: 1

Advisory: HP BladeSystem c-Class Onboard Administrator with iLO Firmware Version 1.29 (or Earlier) Reports Critical Error for HP ProLiant c-Class Server Blades After Rebooting Server or Restarting Onboard Administrator
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2007-07-16

Last Updated: 2007-07-16


DESCRIPTION

HP Integrated Lights-Out 2 (iLO 2) running firmware version 1.29 (or earlier) in an HP ProLiant c-Class server blade may become unresponsive to internal communications with HP BladeSystem c-Class Onboard Administrator (OA) after a reboot of either the server blade or OA. For this condition to occur, iLO 2 must have been running for 49 days (or more) prior to the reboot. Although internal communications between OA and iLO 2 will have halted when this occurs, accessing the iLO 2 web interface will function normally.

Approximately five minutes after the reboot of the server blade or OA, OA will set the status of the server blade to critical error/failed and all of the following symptoms will be observed:

HP BladeSystem c7000 Enclosure:

  • The fans in the affected cooling zone will spin at a higher rate.

Onboard Administrator Web Interface:

  • The blades will be marked with a red "X" in the Device Bays list.
  • The Device Bay Information page will show the Status with a red "X" and critical error.
  • The Management Processor field under "Diagnostic Information" will contain a red "X" and Error .

Onboard Administrator Command Line Interface (CLI):

  • The SHOW SERVER LIST command will indicate the status of the server blade as Failed .
  • The SHOW SERVER STATUS [bay number] command will indicate the status of the server blade as Health: Failed and Diagnostic Status Management Processor Failed.

Onboard Administrator Liquid Crystal Display (LCD):

  • The LCD will be red.
  • The Health Summary page will color the failed server blades red.
  • Selecting "View Alert" will result in the message Mgmt Processor Failed in Svr Bay [x] .

SCOPE

Any of the following HP ProLiant BladeSystem c-Class server blades configured with Integrated Lights-Out 2 (iLO 2) Firmware Version 1.29 (or earlier):

  • ProLiant BL460c Server Blade
  • ProLiant BL465c Server Blade
  • ProLiant BL480c Server Blade
  • ProLiant BL685c Server Blade

RESOLUTION

This has been corrected in iLO 2 Firmware Version 1.30 (or later), which is available at the following URLs:

Until iLO 2 firmware version 1.30 can be applied, perform the following to recover iLO 2 and the server blade:

Reset iLO 2:

  1. Access the iLO web interface.
  2. Select "Diagnostics" from the left menu.
  3. Click the Reset button.
  4. Click OK in response to Are you sure you want to reset iLO 2 ? A screen similar to the following will appear:

Figure 1. iLO 2 Web Interface After Reset

Reset the Server Blade:

Note: The following procedure causes the server blade to lose power momentarily as the e-fuse is tripped and reset. This will result in any activity on the server operating system being lost. Use this command with caution.

  1. Login to OA as Administrator using the OA CLI.
  2. Enter the command RESET SERVER [bay number] .
  3. Confirm that you want to reset the server blade.
  4. Remove and re-insert the server blade.
RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:


SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00638154 .
To search for additional advisories related to iLO 2, use the following search string:
+ProLiant +Advisory +"iLO 2" -"Software and Drivers"
KEYWORDS : hang, fail, crash, halt

Hardware Platforms Affected: HP ProLiant BL465c Server series, HP BladeSystem c7000 Enclosures, HP ProLiant BL480c Server series, HP ProLiant BL460c Server series, HP Integrated Lights-Out 2 (iLO 2) Standard Blade Edition Firmware(Standard HP Product), HP ProLiant BL685c Server series
Operating Systems Affected: Red Hat Enterprise Linux 4 (x86), SUSE Linux Enterprise Server 9 (x86)(Standard HP Product), Red Hat Enterprise Linux 5 (x86), Red Hat Enterprise Linux 5 (AMD64/EM64T) SW(Standard HP Product), SUSE Linux Enterprise Server 8 (x86)(Standard HP Product), Red Hat Enterprise Linux 4 (x86-64), SUSE Linux Enterprise Server 8 (AMD64)(Standard HP Product), SUSE Linux Enterprise Server 9 (AMD64/EM64T)(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01113006
©Copyright 2007 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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