Print | Rate this content

HP Notebook PCs - Missing PCI Device and VGA Controller Drivers for Windows 2000

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01154822

Version: 1

HP Notebook PCs - Missing PCI Device and VGA Controller Drivers for Windows 2000
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2007-08-29

Last Updated: 2007-08-29


DESCRIPTION

Unable to find Windows 2000 PCI Device and VGA Controller drivers on www.hp.com

SCOPE

The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.

RESOLUTION

To resolve this issue, perform the following:

All Windows 2000 drivers are available except those not supported in Windows 2000, such as Serial ATA (SATA), Active Management Technology (AMT), Secure Digital (SD), etc.

  1. HP is working with Microsoft for a driver release for SDA Standard Compliant SD Host Controller (PCI device marked with Yellow Exclamation Error symbol). Contact HP Service and Support for further assistance to escalate this issue to HP 3LS for the driver.

  2. Intel ATM, Serial Over LAN (SOL), and MEI are not supported in Windows 2000. All of these should be disabled under Device Manager.

    1. Workaround: Intel AMT LMS-SOL XP driver (SP36390) installs fine and removes the PCI Serial Port Yellow Exclamation Error symbol in Device Manager.

    2. AMT MEI XP driver (SP36389) will not installing, stating the system does not meet requirements. This should be disabled under Device Manager.

  3. Intel does not support SATA Native Mode for Windows 2000 on ICH8 platforms. The SATA Native Mode should be disabled in the BIOS Setup. (See the documentation provided with the notebook PC for further instructions).

  4. ATI driver 8.391 released driver requires .NET 2.0 to be installed before the ATI driver installation. .NET 2.0 is not included in the ATI driver package. .Net 2.0 can be downloaded from Microsoft ( http://www.microsoft.com/downloads/details.aspx?familyid=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en Non-HP site ).


Hardware Platforms Affected: HP Compaq 6910p Notebook PC
Operating Systems Affected: Microsoft Windows 2000 Professional(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01154579
©Copyright 2007 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!