Print | Rate this content

Clearing a Paper Jam for HP LaserJet P1005, P1006, P1007, P1008, and P1009 Printers

Issue

The product stops printing and the Attention light on the control panel blinks.

Figure 1: Attention light blinks

Illustration of the Attention light blinking.

How to avoid paper jams

  • Do not overfill the input tray.

  • When you load new paper in the input tray, remove any paper that is already in the input tray, tap the stack of new paper on a flat surface to align the edges, and then load the new paper.

  • Adjust the paper width and length guides snugly against the paper.

  • Make sure that the input tray is securely in place.

  • Do not add or remove paper to or from the input tray while the product is printing.

  • Do not fan the paper before loading. Fanning causes static electricity, which makes the pages stick together.

  • Use only HP-recommended paper types and sizes.

  • Do not let paper stack up in the output tray. The paper type and the amount of toner used affect the output tray capacity.

  • Do not open the print cartridge door during a print job.

  • Make sure that the power cord is firmly connected to both the product and the power supply.

  • Do not print on paper that is damaged or has foreign objects attached to it, such as staples or paper clips.

  • Store the paper flat in its moisture proof wrapping in an environment that is not too humid or too dry.

Solutions

Follow these steps to resolve the issue. It might not be necessary to complete all the steps.

NOTE: Paper jam messages can be true or false. The product might report a paper jam when there is not any paper jam. The following steps resolve both true and false paper jam messages.

When you remove jammed paper, pull it straight out of the product. Pulling jammed paper out at an angle can damage the product.

The following video demonstrates the steps explained on this page. The outside of the product might look different, but the steps are the same for your product.

If you have trouble viewing the video or to view the video in a different size, click here Non-HP site to play the video on YouTube.

Solution one: Remove any loose paper, and then clear the paper jam

Step one: Remove any loose paper

Remove all loose paper from the main tray, the priority feed slot, and the output bin.

CAUTION: Do not try to remove jammed paper at this stage.

Step two: Clear the paper jam

  1. Open the print cartridge door, and then remove the print cartridge.

    NOTE: Opening the print cartridge door and removing the print cartridge relieves tension on the product rollers, which prevents damage to the product and makes removing jammed paper easier.

    Figure 2: Remove the print cartridge

    Illustration of removing the print cartridge.
    CAUTION: To prevent damage to the print cartridge, cover it with a sheet of paper to minimize exposure to direct light.
  2. With both hands, grasp the paper where it is most visible, including the middle, and then carefully pull the paper straight out of the product.

    Figure 3: Remove the jammed paper

    Illustration of removing jammed paper.
    CAUTION: Paper jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water permanently sets the toner into the fabric.

    Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage they cause is not covered by the warranty.

  3. Look inside the product for any torn pieces of paper or labels, and then remove them.

  4. If any jammed paper remains in the input trays or the output bin, grasp it with both hands and gently remove it.

  5. Reinstall the print cartridge, and then close the print cartridge door.

    Figure 4: Reinstall the print cartridge

    Illustration of reinstalling the print cartridge.
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Reset the printer

  1. Press the Power button () to turn off the product.

  2. Wait 30 seconds, and then press the Power button () to turn on the product.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Reload the paper

  1. Slide the paper length and width guides to their outermost positions.

    Figure 5: Slide paper guides outward

    Illustration of the paper width and paper length guides.
  2. Tap a stack of plain, white paper on a flat surface to align the edges.

    NOTE: Do not fan paper prior to loading. To loosen the ream, hold it firmly in both hands, and then twist the media by rotating your hands in the opposite direction.
  3. Load the paper into the input tray with the narrow edge first and the print side facing up. Slide the paper forward until it stops.

  4. Slide the paper length and width guides inward until they stop at the edges of the paper.

    NOTE: Do not overload the tray. Make sure that the stack of paper fits within the tray and is no higher than the top of the guides.
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Check the print settings

Follow these steps to check and adjust print settings to match the loaded paper.

NOTE: The steps can vary depending on the software program.
  1. From the File menu in the software program, click Print.

  2. In the Print dialog box, click Properties.

  3. Check the settings on the Paper/Quality tab, change them if necessary, and then click OK.

  4. Try printing again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution five: Clean the print cartridge area

During the printing process, paper, toner, and dust particles can accumulate inside the product and might cause paper jams. Follow these steps to clean the print cartridge area.

  1. Press the Power button () to turn off the product.

  2. Disconnect the power cord from the back of the product.

  3. Wait for the product to cool down.

  4. Open the print cartridge door, and then remove the print cartridge.

  5. With a dry, lint-free cloth, wipe any residue from the paper path area and the print cartridge cavity.

    Figure 6: Clean the print cartridge cavity (shaded in graphic)

    Illustration of the print cartridge cavity.
  6. Reinstall the print cartridge, and then close the print cartridge door.

  7. Reconnect the power cord to the back of the product.

    Figure 7: Reconnect the power cord

    Illustration of reconnecting the power cord.
  8. Press the Power button () to turn on the product.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Step seven: Service the printer

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!