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Mandatory BIOS Change on nc6000 Notebooks

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01206476

Version: 1

Mandatory BIOS Change on nc6000 Notebooks
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2004-04-27

Last Updated: 2004-09-01


DESCRIPTION

Notebook may produce a blank display or severe video corruption on the LCD panel only. External Video does not exhibit this.

SCOPE

Compaq nc6000 notebooks using BIOS versions prior to F.0E.

RESOLUTION

The above issues has been identified to be due to process variations in the ATI Mobility Radeon 9600 the Low Voltage Differential Signaling (LVDS) to the internal panel may fall outside of current video BIOS control settings.

This issue has been corrected with a new System BIOS that adjusts the current video BIOS control settings to prevent blank display or severe video corruption on the LCD panel due to variations in the ATI Mobility Radeon 9600 process.

To correct the above issues, down load and install BIOS version F.0E (SP27726) or later.

NOTE: The above Softpaq(s) is the solution at the time of this document; it may not be the most recent. HP recommends having the latest updates installed. These updates can be verified and downloaded from http://welcome.hp.com/country/us/eng/support.html

NOTE: THIS IS A MANDATORY BIOS UPGRADE!!!

  • We recommend that customers proactively update to the new BIOS or later.
  • Customers who are in the process of rolling out nc6000 notebooks and have standardized on a previous version of the BIOS, will need to ensure that all notebooks received after April 28th, receive the new BIOS.
  • We recommend that customers who have completed rollout of nc6000 notebooks also proactively update to the new BIOS to ensure that notebooks returned from a service event do not experience this issue.

Downloadable Solutions

Downloadable File
Location
SP27726

Hardware Platforms Affected: HP Compaq nc6000 Notebook PC
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01206476

REVISION HISTORY

Release Date: 2004-04-27 Document ID: PH040426_CW01
©Copyright 2004 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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