Print | Rate this content

Interactual Player Or PCFriendly Problems Seen On HP Notebooks

SUPPORT COMMUNICATION - CUSTOMER NOTICE

Document ID: c01209367

Version: 1

Interactual Player Or PCFriendly Problems Seen On HP Notebooks
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2003-01-30

Last Updated: 2006-07-20


DESCRIPTION

Third party DVD players fail to run without WinDVD installed.

NOTE: Some third party software needs a CODEC installed to operate. The needed CODEC is installed when WinDVD is installed.

The WinDVD software in some cases will not install by default. If a user puts an InterActual DVD or PCFriendly DVD in first, the player will try to install a third party player e.g., PCFriendly, or the InterActual Player, and the customer will not receive the menu to install WinDVD. If the first DVD inserted into the drive displays the standard WinXP menu with the option "Play DVD movie using InterVideo WinDVD" is not selected, the WinDVD software will not be installed and will produce an error.

DETAILS

The following errors are typical in various players if WinDVD is not installed first.

  • PCFriendly Error:
    PCFriendly is unable to detect your DVD CODEC, or PCFriendly does not currently support your DVD decoder. Please click "Go Online" to go to PCFriendly's online support web site to troubleshoot this problem. Or click "Cancel" to skip this process."
  • Windows Media Player Error:
    Windows Media player cannot play this DVD because a compatible DVD CODEC is not installed on your computer.
  • InterActual Player 2.00 or later:
    1. The error a user receives from InterActual Player when no CODEC is installed will depend on the version of DirectX being used. With DirectX 8.1, the error will be: 'Playback has failed due to a problem in the video subsystem. Lowering your screen resolution or color depth may fix the problem'. Under any other version of DirectX, the error will read: 'A valid DVD CODEC could not be found. To correct this, go online (click the 'Help Online' button), to see if there is updated support for your DVD CODEC '.
    2. The following error, which also indicates no DVD CODEC is installed has been seen on some units e.g., Presario 2800. "There is not enough disk space to initialize this InterActual Player DVD." Installing WinDVD first seems to correct this problem. If this doesn't resolve it, downloading version 2.04 from InterActual will resolve it.

      http://player.interactual.com/default.asp?code=PU Non-HP site


      (this is download only since no titles have yet 'streeted' with this version -- although it should be available very soon as we have been shipping this version for a few months now).
    3. Below are some additional information that may be very helpful when using the Interactual player.
      • InterActual Player sits above DirectShow architectually similar to Windows Media Player. The first step is to determine if WinDVD is installed and runs correctly. If WinDVD is not installed, then none of the other players (Media Player, PCFriendly, InterActual Player) will work. They all require the DVD CODEC support to be installed by WinDVD.
      • Windows XP Patch:
        The file that corrects the menu freeze and menu pointer alignment issue under Windows XP is located at the following URL:

        http://support.microsoft.com/default.aspx?scid=kb;en-us;Q320552&. Non-HP site


        Please note that this patch corrects these issues under DirectShow playback only. The native player should not experience these issues and the patch should have no effect on playback through the native software.
      • Windows ME Patch:
        The file that corrects the UDF content loading issue under Windows Millennium Edition can be found at

        http://support.microsoft.com/default.aspx?scid=kb;en-us;Q310695 Non-HP site

      • The issue only occurs when attempting to load DVD ROM content from discs that originate from one or two authoring facilities. The video playback of these discs in the native software is unaffected by this issue, and the patch will not address any playback problems in the native software.
      • Most common errors and their articles on the InterActual Player tech support site:
      • There are currently more than 450 titles that feature InterActual software on them. Examples of DVD titles with specific versions of InterActual software on them are listed below:
        PCFriendly
        Since this is not a supported product at this point all users should upgrade to the latest version of InterActual Player.
        The following movies ship with PCFriendly.
        Lost In Space
        Blade
        Rush Hour
        The Matrix
        Gladiator
        The following movies ship with the following versions of InterActual Player
        Version: 2.00 Little Nicky
        Version: 2.01 Star Wars Episode I: The Phantom Menace
        Version: 2.02 Shrek, Harry Potter
        Version: 2.04

        http://player.interactual.com/default.asp?code=PU Non-HP site

        (this is download only since no titles have yet 'streeted' with this version -- although it should be available very soon as we have been shipping this version for a few months now)

NOTE : To overcome the above errors, ensure first that WinDVD is installed and functional.


Hardware Platforms Affected: Compaq Armada 110 Notebook PC series, Compaq Armada 1100 Notebook PC series, Compaq Armada 110s Notebook PC series, Compaq Armada 1500 Notebook PC series, Compaq Armada 1500c Notebook PC(Standard HP Product), Compaq Armada 1500c Notebook PC series, Compaq Armada 1700 Notebook PC series, Compaq Armada 1750 Notebook PC(Standard HP Product), Compaq Armada 1750 Notebook PC series, Compaq Armada 3500 Notebook PC series, Compaq Armada 4100 Notebook PC series, Compaq Armada 4200 Notebook PC series, Compaq Armada 6500 Notebook PC series, Compaq Armada 7300 Notebook PC series, Compaq Armada 7400 Notebook PC 6266/T/0/0/0(Standard HP Product), Compaq Armada 7400 Notebook PC series, Compaq Armada 7700 Notebook PC series, Compaq Armada 7800 Notebook PC series, Compaq Armada E700 Notebook PC series, Compaq Armada SB Notebook PC series, Compaq Armada V300 Notebook PC series, Compaq Armada e500 Notebook PC, Compaq Armada e500s Notebook PC series, Compaq Armada m300 Notebook PC series, Compaq Armada m700 Notebook PC, Compaq Evo Notebook PC n110 series, Compaq Evo Notebook PC n115 series, Compaq Evo Notebook n200, Compaq Evo Notebook n620c, Compaq Evo n1000c Notebook PC, Compaq Evo n1000v Notebook PC, Compaq Evo n1005v Notebook PC, Compaq Evo n1010v Notebook PC, Compaq Evo n1015v Notebook PC, Compaq Evo n1020v Notebook PC, Compaq Evo n1050v Notebook PC, Compaq Evo n150 Notebook PC, Compaq Evo n160 Notebook PC, Compaq Evo n180 Notebook PC, Compaq Evo n400c Notebook PC, Compaq Evo n410c Notebook PC, Compaq Evo n600c Notebook PC, Compaq Evo n610c Notebook PC, Compaq Evo n610v Notebook PC, Compaq Evo n800c Notebook PC, Compaq Evo n800v Notebook PC, Compaq Evo n800w Notebook PC, Compaq Presario 1000 Notebook PC series, Compaq Presario 1100 Notebook PC series, Compaq Presario 1200 Notebook PC series, Compaq Presario 12XL Notebook PC series, Compaq Presario 1400 Notebook PC series, Compaq Presario 14XL Notebook PC series, Compaq Presario 1500 Notebook PC series, Compaq Presario 1600 Notebook PC series, Compaq Presario 1600XL/1800XL Port Replicator, Compaq Presario 16XL Notebook PC series, Compaq Presario 1700 Notebook PC series, Compaq Presario 17XL Notebook PC series, Compaq Presario 1800 Notebook PC series, Compaq Presario 18XL Notebook PC series, Compaq Presario 1900 Notebook PC series, Compaq Presario 2100 Notebook PC series, Compaq Presario 2500 Notebook PC series, Compaq Presario 2700 Notebook PC series, Compaq Presario 2800 Notebook PC series, Compaq Presario 300 Notebook PC series, Compaq Presario 3000 Notebook PC series, Compaq Presario 700 Notebook PC series, Compaq Presario 800 Notebook PC series, Compaq Presario 900 Notebook PC series, Compaq Presario B3800 Notebook PC series, Compaq Presario M2000 Notebook PC series, Compaq Presario R3000 Notebook PC series, Compaq Presario R4000 Notebook PC series, Compaq Presario V2000 Notebook PC series, Compaq Presario V4000 Notebook PC series, Compaq Presario X1000 Notebook PC series, Compaq Presario X1200 Notebook PC series, Compaq Presario X1300 Notebook PC series, Compaq Presario X1400 Notebook PC series, Compaq Presario X1500 Notebook PC series, Compaq Presario X6000 Notebook PC series, HP Compaq nc4000 Notebook PC, HP Compaq nc4010 Notebook PC, HP Compaq nc4200 Notebook PC, HP Compaq nc6000 Notebook PC, HP Compaq nc6110 Notebook PC, HP Compaq nc6120 Notebook PC, HP Compaq nc6220 Notebook PC, HP Compaq nc6230 Notebook PC, HP Compaq nc8000 Notebook PC, HP Compaq nc8230 Notebook PC, HP Compaq nw8000 Mobile Workstation, HP Compaq nw8240 Mobile Workstation, HP Compaq nx4800 Notebook PC, HP Compaq nx5000 Notebook PC, HP Compaq nx6110 Notebook PC, HP Compaq nx6115 Notebook PC, HP Compaq nx6120 Notebook PC, HP Compaq nx6125 Notebook PC, HP Compaq nx7000 Notebook PC, HP Compaq nx7010 Notebook PC, HP Compaq nx7100 Notebook PC, HP Compaq nx8220 Notebook PC, HP Compaq nx9000 Notebook PC, HP Compaq nx9005 Notebook PC, HP Compaq nx9008 Notebook PC, HP Compaq nx9010 Notebook PC, HP Compaq nx9100 Notebook PC, HP Compaq nx9110 Notebook PC, HP Compaq nx9600 Notebook PC, HP Pavilion dv1000 Notebook PC series, HP Pavilion dv4000 Notebook PC series, HP Pavilion n3000 Notebook PC series, HP Pavilion n5000 Notebook PC series, HP Pavilion n6000 Notebook PC series, HP Pavilion xf3000 Notebook PC series, HP Pavilion xh Notebook PC series, HP Pavilion xt100 Notebook PC series, HP Pavilion xt200 Notebook PC series, HP Pavilion xt300 Notebook PC series, HP Pavilion xt400 Notebook PC series, HP Pavilion xt4300 Notebook PC series, HP Pavilion xt500 Notebook PC series, HP Pavilion xt5300 Notebook PC series, HP Pavilion xu100 Notebook PC series, HP Pavilion xz100 Notebook PC series, HP Pavilion zd7000 Notebook PC series, HP Pavilion zd8000 Notebook PC series, HP Pavilion ze1000 Notebook PC series, HP Pavilion ze2000 Notebook PC series, HP Pavilion ze4100 Notebook PC series, HP Pavilion ze4200 Notebook PC series, HP Pavilion ze4300 Notebook PC series, HP Pavilion ze4400 Notebook PC series, HP Pavilion ze4500 Notebook PC series, HP Pavilion ze4600 Notebook PC series, HP Pavilion ze4700 Notebook PC series, HP Pavilion ze4800 Notebook PC series, HP Pavilion ze4900 Notebook PC series, HP Pavilion ze5000 Notebook PC series, HP Pavilion ze5100 Notebook PC series, HP Pavilion ze5200 Notebook PC series, HP Pavilion ze5300 Notebook PC series, HP Pavilion ze5400 Notebook PC series, HP Pavilion ze5477WM Notebook PC(Standard HP Product), HP Pavilion ze5500 Notebook PC series, HP Pavilion ze5600 Notebook PC series, HP Pavilion ze5700 Notebook PC series, HP Pavilion zt1000 Notebook PC series, HP Pavilion zt1100 Notebook PC series, HP Pavilion zt1200 Notebook PC series, HP Pavilion zt3000 Notebook PC series, HP Pavilion zt3300 Notebook PC series, HP Pavilion zu1100 Notebook PC series, HP Pavilion zv5000 Notebook PC series, HP Pavilion zv6000 Notebook PC series, HP Pavilion zx5000 Notebook PC series
Operating Systems Affected: HP Compaq nx9500 Notebook PC
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01209367

REVISION HISTORY

Release Date: 2003-01-30 Document ID: CN0109W
©Copyright 2006 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!