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HP Notebook PCs - Blue Screen Error 0x0000007b When Booting After Turning SATA Mode Off in BIOS

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01212131

Version: 1

HP Notebook PCs - Blue Screen Error 0x0000007b When Booting After Turning SATA Mode Off in BIOS
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2007-10-16

Last Updated: 2007-10-16


DESCRIPTION

This document applies to HP Notebook PCs with Microsoft Windows Vista

A blue screen error may display during the boot process in native SATA mode is changed in the BIOS settings.

Error Code: 0x0000007b

SCOPE

The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.

RESOLUTION

Please do not turn native SATA mode off. Microsoft Windows Vista installs SATA drivers by default.

Enable SATA Native Mode

If SATA native mode needs to be reset to Enabled, perform the following:

  1. Power on or restart the notebook PC.

  2. Press F10 when the HP logo displays to enter BIOS Setup.

  3. Use the Left/Right arrow keys to select System Configuration.

  4. Use the Up/Down arrow keys to select Device Configurations and then press Enter.

  5. Use the Up/Down arrow keys to select SATA Native Mode.

  6. Use the Left/Right arrow keys to change to Enable and then press F10.

  7. Press F10, press F10 again, press Enter and then press F10 again. The notebook PC will reboot.

Disable SATA Native Mode

If disabled SATA native mode is required, perform the following:

NOTE: Microsoft Vista will have to be re-installed.
  1. Power on or restart the notebook PC.

  2. Press F10 when the HP logo displays to enter BIOS Setup.

  3. Use the Left/Right arrow keys to select System Configuration.

  4. Use the Up/Down arrow keys to select Device Configurations and then press Enter.

  5. Use the Up/Down arrow keys to select SATA Native Mode.

  6. Use the Left/Right arrow keys to change to Disable and then press F10.

  7. Press F10, press F10 again, press Enter and then press F10 again. The notebook PC will reboot.

Please review the following warning from Intel:

Source: http://www.intel.com/support/chipsets/imst/sb/cs-015988.htm Non-HP site

CAUTION: Switching SATA modes in the BIOS after installing the operating system is not recommended or supported when a SATA drive is the boot drive. Switching modes may cause an immediate blue screen with an 0x0000007b error code, followed by a reboot.

Hardware Platforms Affected: HP Compaq 6510b Notebook PC, HP Compaq 6710b Notebook PC
Operating Systems Affected: Microsoft Windows Vista (32-bit), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Business (32-bit)(Standard HP Product), Microsoft Windows Vista Business (64-bit)(Standard HP Product), Microsoft Windows Vista Home Basic (32-bit)(Standard HP Product), Microsoft Windows Vista Home Basic (64-bit)(Standard HP Product), Microsoft Windows Vista Home Premium (32-bit)(Standard HP Product), Microsoft Windows Vista Home Premium (64-bit)(Standard HP Product), Microsoft Windows Vista Ultimate (32-bit)(Standard HP Product), Microsoft Windows Vista Ultimate (64-bit)(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01210496
©Copyright 2007 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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