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HP Notebook PCs - Unable to Change Windows Desktop Background
This document pertains to computers with Windows Vista.
Understanding how spyware can impact desktop wallpaper
If the Windows Desktop background color cannot be changed or you cannot add a picture as your Windows desktop background (wallpaper), then your computer has likely been infected with a type spyware in the past. Even if you have cleaned your system of spyware, you still cannot change your desktop background.
If you cannot change your desktop background, spyware has most likely installed a file that is causing your desktop background to lock up. To resolve this problem, you need to remove the spyware file that has installed itself onto your computer. Perform the steps that are listed below in the exact order given .
NOTE: You must be logged into a user account with administrative privileges to perform these steps. The logon account is the name that you select when opening Windows. Normally, on a home computer, the first account that was initially created will work. Do not use a standard user, limited user, or guest account.
Restoring wallpaper selections by removing entries created by spyware
To remove the spyware file that prevents you from changing your desktop wallpaper, follow the steps below:
You should now be able to change your desktop background.