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HP LaserJet M2727 MFP Series - User uninstall

Uninstall instructions for Windows

The uninstall procedures vary according to the type of installation that you used.

Uninstall a Recommended or Express installation

If you uninstall the software for troubleshooting purposes, try uninstalling only specific printer, scan, or fax drivers. The shared software programs might not uninstall successfully, and are unlikely to be the cause of product-specific problems. These shared software programs should not need to be uninstalled, especially if they are being used by another HP product.

Use the product software Uninstall component (recommended)

Follow these steps to uninstall the printing-system software by using the Uninstall component.

To uninstall the software you must have administrator privileges.
  1. Quit all open programs.

  2. Click Start, select Programs or All Programs, select HP, select HP LaserJet M2727, and then click Uninstall.

  3. The Important Uninstall Information dialog box appears. Click Continue.

  4. The Cleanup progress dialog box appears. The progress bar reflects the status of the uninstall process.

  5. When the uninstall process is completed, the Restart dialog box appears. Click Restart to restart the computer and finish the uninstall process.

Use the Windows Add or Remove Programs component

Follow these steps to uninstall the printing-system software by using the Windows Add/Remove programs component.

To uninstall the software in Windows 2000 or Windows XP, you must have administrator privileges.
  1. Quit all open programs.

  2. Click Start, click Control Panel, double-click Add or Remove Programs.

  3. Click Change or Remove programs on the left side of the window, and then click the name of the product. Click Remove.

  4. The Important Uninstall Information dialog box appears. Click Continue.

  5. The Cleanup progress dialog box appears. The progress bar reflects the status of the uninstall process.

  6. When the uninstall process is completed, the Restart dialog box appears. Click Restart to restart your computer and finish the uninstall process.

Use the printing-system software CD

  1. Quit all open programs.

  2. Insert the printing-system software CD into the CD-ROM drive. After the system is checked, the Welcome back! dialog box appears.

    1: HP LaserJet M2727 MFP Series CD browser screen — Welcome Back!

  3. Click Uninstall.

Uninstall a print-driver only installation

To uninstall the software, you must have administrator privileges.
  1. Click Start, click Settings, and then click Printers.

    For Windows XP and Windows Vista, click Start, and then click Printers and Faxes.
  2. Right-click the icon for the product and then click Delete. This removes the icon for the product only, but it does not remove the associated files.

  3. To remove the associated files, click File from inside the Printers folder, and then click Server Properties.

  4. Click the Driver tab, click the name of the product, and then click Remove. When you are prompted to confirm the deletion, click Yes.

  5. Click Close to close the Server Properties dialog box, and then close the Printers folder.

Files and folders not removed, and manual uninstall for Windows

The uninstall program does not remove some files and folders. Manually removing the printing-system software removes some files and folders that were installed, such as Windows-shared files and hidden files.

If you need to perform a manual uninstall, you might need to make some hidden files visible. Use the View menu in Windows Explorer to set the option to show all files.

Files marked with a "Y" (for Yes) in the Uninstall column are removed when using the recommended automated uninstall procedure. Files marked with an "N" (for No) in the Uninstall column are not removed when using the recommended automated uninstall procedure. You can use this information if you must complete an uninstall procedure manually.

If you must perform a manual uninstall of the product, do not remove shared files that are marked with an "N" (for No) in the Uninstall column of the System Changes tables. These shared files might be used by the operating system or by other programs, and removing them might cause the computer system to work incorrectly. Also, you should not remove any of the files that are modified by the product printing-system software installation process. Generally, these are shared files that the operating system or other programs might use, and removing them might cause the computer system to work incorrectly.

Other files and folders that are not removed when using the recommended automated uninstall procedure are located at:

C:\Documents and Settings\All Users\Application Data\Hewlett-Packard\ToolboxFX

Look in the sub-directories under the ToolboxFX folder for any faxes, logs, or settings that you might want to delete.

Scrubber utility

Introduction

Two software programs play a part during uninstall processes. The Installer Consumer Experience (ICE) uninstaller first runs in the background to uninstall software components. When it is finished, the software driver scrubber runs.

The scrubber is to be used by end users, as directed by an HP Customer Care Representative, to remove a failed printing-system software installation.

Customized function

The scrubber kills processes, deletes products, removes files and folders, and deletes registry entries. All of these actions, and more, can be configured through an .INI file to meet the needs of the product. The configuration can be customized based on one or more operating systems. That is, one configuration file can specify what will happen for several different operating systems.

Functionality

The scrubber process is as follows:

  1. Stop problem applications. Any known problem applications that are known can be added to a “Stop problem applications” list and stopped when the scrubber runs. In steps 2 through 10, only the items that are specific to the product are removed.

  2. Remove products and drivers. The scrubber assigns numbers to the products on the system and removes any products that use the specified driver. Print jobs that are pending for those products are canceled before the scrubber attempts to delete the product. After the product is deleted, the driver is removed. If an error is returned stating that the driver is in use, the spooler is restarted on NT systems. The scrubber then attempts to delete the driver again.

  3. Remove the language monitors.

  4. Remove the print processors.

  5. Remove the products from the device manager.

  6. Remove the .INF files.

  7. Remove the directories.

  8. Remove the files.

  9. Remove the strings from the device path key.

  10. Remove the registry keys.

The scrubber utility normally removes the composite USB port. However, if the composite USB port is in use, it will not be removed. Network ports are not removed.

You cannot change the order of actions. You cannot add a new dialog box or popup window. Future versions will support dialog boxes and customizations.

User Experience

You do not see a user interface with this version of the scrubber. A log file is generated (SCRUBBER.LOG) if you first copy the scrubber executable and the SCRUBBER.INI file to the local hard drive before opening it. This is the recommended procedure. The log file will be appear in the same folder as the executable file. You can run the scrubber from the printing-system CD, but in this case a SCRUBBER.LOG file is not generated. Restart the computer after running the scrubber.

Customize a scrub

To control what the scrubber removes, edit the .INI file. By default, the scrubber looks for a file that has the same name as the executable file and the extension “.INI”. For example “SCRUBBER.EXE” looks for the .INI file named “SCRUBBER.INI”.

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