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HP LaserJet M2727 MFP Series - (Read Me First)

Introduction

Purpose of this document

This document provides specific installation instructions and other information you should know before you install and use the printing system. Installation instructions are provided in this document for the following operating systems:

  • Windows 2000

  • Windows 2003 Server

  • Windows XP

  • Windows Vista

For information and printer drivers for Linux, see the following Web site:

www.hp.com/go/linux .

For information and printer drivers for UNIX®, see the following Web site:

www.hp.com/go/jetdirectunix_software .

For instructions to install OS/2 printer drivers, Macintosh OS components, or other systems, see the associated installation notes, readme files, or other product information for that particular system.

The following HP LaserJet M2727 Series MFP models are supported:

  • HP LaserJet M2727nf MFP printer, scanner, fax, copier. 64 megabytes (MB) of random access memory (RAM), expandable to 320 MB; a Hi-Speed universal serial bus (USB) 2.0 port; an internal print server for connecting to a 10/100Base-T network; a 50-sheet priority input slot; a 250-sheet or 10-envelope tray for automatic feeding of envelopes, labels, transparencies, and other special media (tray 2); an optional 250-sheet tray (tray 3) for standard sizes; a V.34 fax modem; automatic duplex (two-sided) printing; standard print cartridge that can print as many as 3,000 pages at 5% coverage; a high-capacity print cartridge that can print as many as 7,000 pages at 5% coverage.

  • HP LaserJet M2727nfs MFP printer, scanner, fax, copier. 64 megabytes (MB) of random access memory (RAM), expandable to 320 MB; a Hi-Speed universal serial bus (USB) 2.0 port; an internal print server for connecting to a 10/100Base-T network; a 50-sheet priority input slot; a 250-sheet or 10-envelope tray for automatic feeding of envelopes, labels, transparencies, and other special media (tray 2); a 2nd - 250-sheet tray (tray 3) for standard sizes; a V.34 fax modem; automatic duplex (two-sided) printing; standard print cartridge that can print as many as 3,000 pages at 5% coverage; a high-capacity print cartridge that can print as many as 7,000 pages at 5% coverage; integrated convenience stapler.

This file provides specific installation, compatibility, and troubleshooting information. For additional information about device features and driver features, see the device user guide and the online help included with each software component.

Who needs this software?

All users require this printing system software to operate the HP LaserJet M2727 MFP.

Overview of the printing-system components

The Windows CD-ROM has software for IBM-compatible computer systems, and the Macintosh CD-ROM has software for Apple Macintosh (and compatible) systems. For more information about a particular driver or software component, see its associated online help.

End-user software components for Drivers Only install (Available on Windows 2000 and Windows 2003 Server)

Drivers

A driver is software that provides software applications access to the device features. Typically, you should install drivers for each device. The printing-system software CD-ROM that came with your device includes the following Windows drivers:

  • HP LaserJet M2727 PCL 6 print driver for Windows 2000 and Windows Server 2003, all with similar graphical user interfaces

  • HP LaserJet M2727 TWAIN Scan driver for Windows 2000 and Windows Server 2003

  • HP LaserJet M2727 Scan driver for Windows 2000 and Windows Server 2003

Software applications

  • None

End-user software components for Express Install (Available on Windows XP and Windows Vista)

Drivers

A driver is software that provides software applications access to the device features. Typically, you should install drivers for each device. The printing-system software CD-ROM that came with your device includes the following Windows drivers:

  • HP LaserJet M2727 PCL 6 print driver for Windows XP and Windows Vista, both with similar graphical user interfaces

  • HP LaserJet M2727 TWAIN Scan driver for Windows 2000 and Windows XP

  • HP LaserJet M2727 WIA Scan driver for Windows XP

Software Applications

  • HP Fax Setup Wizard

  • HP LaserJet Scan

  • Users Guide (Windows Help format)

End-user software components for Recommended Install (Available on Windows XP and Windows Vista)

Drivers

A driver is software that provides software applications access to the device features. Typically, you should install drivers for each device. The printing-system software CD-ROM that came with your device includes the following Windows drivers:

  • HP LaserJet M2727 PCL 6 print driver for Windows XP and Windows Vista, both with similar graphical user interfaces

  • HP LaserJet M2727 TWAIN Scan driver for Windows 2000 and Windows XP

  • HP LaserJet M2727 WIA Scan driver for Windows XP

  • HP LaserJet M2727 Fax driver for Windows XP and Windows Vista

Software Applications

  • HP ToolboxFX

  • HP Fax Setup Wizard

  • HP LaserJet Scan

  • HP Update

  • HP Customer Participation Program

  • Users Guide (Windows Help format)

  • Uninstall

HP ToolboxFX PCL 5e and PostScript© (PS) print drivers for Windows 2000, Windows XP, Windows Server 2003, and Windows Vista are available on the CD. To install either of these drivers, you must use the Microsoft “Add Printer” wizard after a normal installation has completed. The .INF file for these drivers are available at :\drivers\\. Install the driver to the printer port that was created for the PCL 6 driver during install.

Additional drivers might be available from your Hewlett-Packard distributor or from online sources. See the “Technical Assistance” section of this document or the device user guide for more information about obtaining drivers and other HP software.

HP ToolboxFX

For Windows XP and Windows Vista, the printing system software includes the HP ToolboxFX software utility for end-users. HP ToolboxFX provides device status information such as toner and paper levels, consumable and supplies-reorder information, and it provides pop-up alert messages when attention is needed at the device. HP ToolboxFX is also used for receiving faxes on your PC, setting up the fax speed dial buttons and fax phone book entries, and configuring the device settings.

Device documentation

The following documents are available on the printing system software CD-ROM:

HP LaserJet M2727 MFP models

  • Document: HP LaserJet M2727 MFP User Guide

    File name: LJM2727MFP_use_<language code>.pdf

    File name: LJM2727MFP_use_<language code>.chm

    Path: <CD-ROM Drive>:\<Language>\MANUALS\LJM2727MFP_use_<language code>.pdf

    Path: <CD-ROM Drive>:\<Language>\MANUALS\LJM2727MFP_use_<language code>.chm

  • Document: HP LaserJet MFP Install Notes

    File name: LJM2727MFP_installnotes_<language code>.htm

    Path: <CD-ROM Drive>:\<Language>\MANUALS\LJM2727MFP_installnotes_<language code>.htm

Uninstall

The uninstall utility allows you to remove the Windows HP printing system components. See the "Uninstaller" section for more instructions.

Late-breaking information

Known issues and workarounds

General

  • The SNMP Community Name is settable from the HP ToolboxFX software or the device embedded Web server. If the Community Name is changed to something other than "public", network scanning and faxing stops working.

  • Firewall software can interfere with the HP software installer. If you do not disable the firewall during install, you might see longer install times and failures to detect the device during a network install.

  • Certain high speed USB 2.0 cards ship with unsigned host controller drivers. If you have purchased a USB 2.0 add-in card and have an unsigned driver, you might experience driver installation problems or communication problems between the device and HP software. It is recommended that you always use a Microsoft WHQL Certified host controller driver with your USB hardware.

  • Plug and Play Print/Scan driver packages are available on the Web at the following URL:

    www.hp.com/support/LJM2727

  • Functionality on systems that meet only minimum system requirements will be limited. Use of many images or videos requires a system that meets the recommended system requirements for acceptable performance and reliability.

  • Troubleshooting Setup and Install

    If your device is not recognized:

    • Verify that your cable is USB 2.0 high-speed compliant.

    • Ensure that your cable is connected correctly. Remove the USB cable, look at the end of the cable, and then match it to the pattern on the USB port. Make sure that it is not upside down. Insert one end of the USB cable completely into the USB port on the HP device and the other end into the back of the computer.

    • Check that the peripheral is powered on. Peripherals will not be recognized if the power is off.

    • Ensure that your USB cable is no more than 5 meters (or ~ 16.4 feet) in length.

    • Check that the USB port is enabled. Some PCs ship with disabled USB ports.

    • If you are using a docking station or port replicator with a laptop, try connecting the USB cable to a port on the laptop instead.

    • Some PCs/laptops do not have sufficient power to the USB ports. Try using a USB powered hub if the device is still not recognized if the above steps do not resolve the issue.

  • Printing and scanning concurrently is not supported. If the device is scanning, the print job will be held off until the scan completes. If the device is printing, an attempt to scan will result in a "Device Busy" error.

HP ToolboxFX

  • Your network settings can be password protected, by setting a password within HP ToolboxFX. If you forget your password, you must restore the factory defaults on your device.

Fax

  • The device fax header is limited to 25 characters.

  • If you wish to save your current device settings (excluding network settings) and the contents of your fax phone book, you might do so by using the Save / Restore feature within the HP ToolboxFX software. After saving your settings on your computer, you can later restore these settings to your device by using HP ToolboxFX.

  • Using Restore Defaults on the device control panel will erase the fax header, fax activity log, fax speed dials, and fax phone book. Run the fax Setup Wizard to reenter fax header information. Fax speed dials and phone book can be entered by using the HP ToolboxFX software or the device embedded Web server.

  • If you repeatedly get a fax error 441 when sending faxes, try disabling the V.34 protocol. To do this, go to the device control panel and select Menu, and then Fax Setup, All Faxes, V.34, and Off.

Scanning

  • Scanning at higher resolutions can increase scan times and create large scan file sizes. For most purposes, the best compromise between scan quality and time or size is provided by the default scanning resolution settings.

  • If you choose to scan using the ADF, you must first put media into the ADF feeder before clicking on the Scan icon in the HP LaserJet Scan software. Otherwise scanning will occur from the glass scanning bed. Similarly, if initiating the scan from the Scan To button on the control panel, you must put the media into the ADF feeder before pushing the button in order to scan from the ADF feeder.

  • The default file type for the HP LaserJet Scan software is JPEG when scanning to a file, and the default file type is PDF when scanning to e-mail. A JPEG file supports 256 Gray Shades (8 bit) output type. If you select an output type of black and white (1 bit), the file produced will still be in the JPEG format. To get a true black and white output type, create a new destination, and at the Scan Settings screen change the color mode to black and white.

  • Make sure the lid is correctly centered on the scanner to prevent stray light from entering into the scan, producing the best autocrop results. Some images might not autocrop well even when the lid is on properly. In these instances you will need to manually draw the crop area.

  • OCR recommendations for input files:

    • 300 dpi, 8-bit grayscale or 24-bit image data.

    • 400 dpi, 8-bit grayscale or 24-bit image data for Asian languages (Traditional and Simplified Chinese, Japanese and Korean).

    • Do not use 1-bit files for OCR.

  • Adding a few sheets of paper on top of flatbed scanned originals can help eliminate bleed through of the second side image or foam mat and to help flatten the original.

  • Scanned originals that are bent, creased or scored can cause shadows to appear on the image.

  • Scan buttons on the device control panel will not function unless you have done a typical install and set up Scan-To in the HP LaserJet Scansoftware.

Other Applications

  • Microsoft Wordpad does not display compressed JPEG files contained in an RTF file. To display these files, use a different application such as Microsoft Word.

For an updated listing of known issues for the HP LaserJet printing system software, see the HP LaserJet M2727 device support pages at the following URL:

www.hp.com/support/LJM2727

Issues fixed

For an updated listing of issues fixed for the HP LaserJet printing system software, see the HP LaserJet M2727 device support pages at the following URL:

www.hp.com/support/LJM2727

Installation Instructions

When operating in a Windows environment, the CD-ROM setup or installation software detects the version and language of the operating system that you are running.

Installation options

Two methods are available for installing printer drivers and software components for the device.

  • Recommended installation installs the most commonly used HP printing system components.

  • Express installation installs drivers for basic device functionality.

INSTALLING SOFTWARE ON WINDOWS XP AND WINDOWS VISTA

Administrator privileges are required to install the printing system on a Windows XP or Windows Vista operating system.

Printing system installation from a CD-ROM

  1. Do not plug the USB cable into the computer system.

  2. Close all programs.

  3. Insert the CD-ROM.

  4. If the HP printing system installer program has not started after 30 seconds, complete steps 5 through 7.

  5. Select Run from the Start menu on your taskbar.

  6. Browse to the root directory on the CD-ROM drive.

  7. Double click the SETUP.EXE file.

  8. Follow the prompts.

INSTALLING SOFTWARE ON WINDOWS 2000 AND WINDOWS 2003 SERVER

  1. Power on the printer and computer.

  2. Verify the printer displays “Ready.”

  3. Make sure the HP LaserJet M2727 MFP CD is in the CD_ROM drive. Click Cancel if the Install HP LaserJet M2727 MFP Series Install screen appears.

  4. When the New Hardware Wizard appears, click Next. If the New Hardware Wizard does not find your driver, browse to your CD ROM drive and select your driver.

  5. Once the files are copied, click Finish. Software will notify you when it is complete.

Uninstaller

After a printing system installation, use the Uninstall icon in the HP LaserJet M2727 program group to remove all of the HP printing system components.

Starting the Uninstaller

  1. From the Start menu, in the HP LaserJet M2727 program group, click the HP LaserJet M2727 Uninstall icon.

  2. The printing system guides you through removing all of the printing system components.

  3. If you have performed a Recommended install and you do not have any other HP devices installed, you will also need to follow steps 4 and 5. Following these steps might break certain functionality of other HP devices you have previously installed because they share the software.

  4. In Windows XP, open the Microsoft Windows Control Panel. Double-click Add/Remove Programs. In Windows Vista, open the Microsoft Windows Control Panel. Double click Programs and Features.

  5. You will see entries for HP Customer Participation Program and HP Update. For each item, click Change/Remove and follow the prompts in Windows XP. In Windows Vista, choose Uninstall/Change.

Technical assistance

Some of the following services are provided for the United States only. Services similar to those listed below are available in other countries/regions. See the device user guide or the in-box support flyer, or call your local authorized HP dealer.

Customer support

See your device user guide or the in-box support flyer, or call your local authorized HP dealer.

Web

Browse the following URLs for online technical support:

www.hp.com/support/LJM2727

HP software and support services — additional information

See your device user guide for additional methods of obtaining software and support information, such as printer driver distribution centers, other online services, fax services, and other online support.

Legal statements

Trademark notices

Microsoft®, Windows®, and Windows®XP are U.S. registered trademarks of Microsoft Corp.

UNIX® is a registered trademark of the Open Group.

Warranty and copyright

Warranty

See the product user guide for complete warranty and support information.

Copyright

© 2007 Copyright Hewlett-Packard Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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