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HP LaserJet M2727 MFP Series Product - Control-panel messages

The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the product is receiving fax data, print data, or scanning commands, control-panel messages indicate this status. In addition, alert messages, warning messages, and critical error messages indicate situations that might require some action.

Alert and warning messages

Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.

Alert and warning message tables

To solve fax issues, see Solve fax problems.

Alert and warning messages
Control panel message
Description
Recommended action
10.0000 Supply Memory Error
A specific print cartridge has an e-label error.
Reinstall the print cartridge.
Turn off and then turn on the product.
If the problem is not solved, replace the cartridge.
10.1000 Supply Memory Error
A specific print cartridge has a missing e-label.
Reinstall the print cartridge.
Turn off and then turn on the product.
If the problem is not solved, replace the cartridge.
ADF door is open
The ADF lid is open or a sensor is malfunctioning.
Make sure that the ADF lid is closed.
Remove the ADF and reinstall it.
If the message persists, turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Canceled copy. Clear document
The Cancel button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF.
Remove the jammed item. See Clear jams from the ADF. Then, clear the items in the ADF tray and start over.
Canceled scan. Clear document
The Cancel button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF.
Remove the jammed item. See Clear jams from the ADF. Then, clear the items in the ADF tray and start over.
Canceled send. Clear document
The Cancel button was pressed to cancel the current job while pages were feeding from the ADF tray. The cancel process does not automatically clear the ADF.
Remove the jammed item. See Clear jams from the ADF. Then, clear the items in the ADF tray and start over.
Comm. error [Receiver CSID]
A fax communication error occurred between the product and the receiver.
Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.
Try a different phone cord.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Comm. error [Sender CSID]
A fax communication error occurred between the product and the sender.
Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.
Try a different phone cord.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Device error, press OK
Generic engine error.
This is a warning message only. Job output might be affected.
Device is busy. Try again later
The product is currently in use.
Wait for the product to finish the current job.
Doc feeder jam Clear, Reload
A piece of media is jammed in the ADF tray.
Open the document release door, clear the jam, close the document release door, and reload the paper into the ADF tray.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Doc feeder jam, DATE/TIME
ADF has not been cleared since previous jam.
Clear the jam.
Document feeder mispick. Reload
Media in the ADF tray was not picked up.
Remove the media from the ADF tray, and then reload it.
Clean the ADF pickup roller. See Clean the automatic document feeder (ADF) pickup roller assembly.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Door open
The print-cartridge door is open.
Close the print-cartridge door.
Engine comm. error
The product experienced a print engine communication error.
This is a warning message only. Job output might be affected.
Engine error, press OK
The product experienced a print engine error.
This is a warning message only. Job output might be affected.
Fit to Page on flatbed only
The copy reduce/enlarge feature (called "Fit to Page") applies only to copies made from the flatbed scanner.
Use the flatbed or select another reduction/enlargement setting.
Install black cartridge
No cartridge installed with door closed.
Install print cartridge.
Invalid driver Press OK
You are using the incorrect printer driver.
Select the printer driver that is appropriate for your product.
Invalid entry
Invalid data or response.
Correct the entry.
Jam in (area), Open door and clear jam
Paper jam in one of the following areas: drum area, fuser area, duplex feeding area, duplex receiving area, and duplex pickup area.
Clear the jam from the area indicated on the product control panel, and then follow the control panel instructions. See Clear jams.
Jam in Tray #, Clear jam and then press OK
The product has detected a jam in one of the following areas: tray 1, tray 2, or tray 3.
Clear the jam from the area indicated on the product control panel, and then follow the control panel instructions. See Clear jams.
Load paper
Out of paper in all available trays.
Load paper in trays.
Load Tray # <TYPE> <SIZE>, Press OK to use available media
Device is processing job, but a matching tray is empty.
Press OK to use existing available media.
Load tray #, Press OK
Manual duplex mode. “#” is the tray number where the first half of the job printed.
Load paper in the correct tray.
Load Tray 1 <TYPE> <SIZE>, Press OK to use available media
Device is processing job, but no trays match.
Press OK to use existing tray settings.
Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start
Cleaning mode paper prompt.
Press OK to begin the cleaning procedures.
Manual feed <SIZE> <TYPE>, Press OK to use available media
Print Manual Feed mode.
Load paper into tray 1.
Mem. low 1 copy. Press OK
The product completed making one copy. The remaining copies have been canceled because of low memory.
Press Cancel to clear the error. Break the job into smaller jobs that contain fewer pages.
Memory is low Try again later
The product does not have enough memory to start a new job.
Wait until the current job is finished before starting a new job.
Memory is low. Press OK
The product memory has been almost completely filled.
Allow the product to finish the job, or press Setup to cancel the job.
Memory low Only 1 copy made
The product does not have enough memory to complete the collated copy job.
Break the job into smaller jobs that contain fewer pages.
Misprint, Press OK
Feed delay misprint.
Reload paper.
No paper pickup, Press OK
The product has failed to pick up a piece of media.
Verify that the media was inserted far enough into the input tray. In tray 2, verify that the paper-length guide is in the correct position for the media size that you are using.
Reload the media in the input tray and press Setup to continue the job.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Non-HP supply Installed
A new supply has been installed that is not made by HP. This message is appears for several seconds, and then the product returns to the Ready state.
If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs that are required as a result of using non-HP supplies is not covered under HP warranty.
Order black Cartridge
Print cartridge is low.
Order a new print cartridge.
Page too complex, press OK
The product could not print the current page because of its complexity.
Press Setup to clear the message.
Allow the product to finish the job, or press Cancel to cancel the job.
Paper path jam. Open door/Remove tray 2, Push green lever
Paper jam in the duplexer
Clear the jam from the area, and then follow the control-panel instructions.
Scanner reserved for PC scan
A computer is using the product to create a scan.
Wait until the computer scan has finished, or cancel the scan from the computer software, or press Cancel.
Scanning error Cannot connect
The product cannot transmit scan information to a computer.
Verify that the connection cable is not loose or damaged. Replace the cable if necessary, and try the scan again.
Scanner 5 error
Power cycle the product and try again. If the problem persist, contact HP support .
Scanner 8 error
Power cycle the product and try again. If the problem persist, contact HP support .
Settings cleared, DATE/TIME
The product has cleared job settings.
Re-enter any appropriate job settings.
Used black cartridge in use
alternates with
to accept, press OK
A used printer cartridge has been installed or moved.
Press OK to return to the Ready state.

Critical error messages

Critical error messages can indicate some kind of failure. Turning off and then turning on the power might fix the problem. If a critical error persists, the product might require service.

Critical error message-tables

Critical error messages
Control panel message
Description
Recommended action
49 Error, Turn off then on
The product has experienced an internal embedded software error.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
50.x Fuser Error
The product has experienced an internal hardware error.
  1. Turn off the power by using the power switch, and then wait at least 30 seconds.

  2. If a surge protector is being used, remove it. Plug the product directly into the wall socket.

  3. Turn on the power and wait for the product to initialize.

If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
52 Scanner Error
The product has experienced an internal hardware error.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
55.4 Error, Turn off then on
The product has experienced an engine communication timeout error.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
57 Fan Error, Turn off then on
The product has experienced a problem with its internal fan.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
79 Error Turn off then on
The product has experienced an internal firmware error.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If you have recently installed a memory DIMM in the product, turn off the product, remove the memory DIMM, reinstall the DIMM to verify that it is seated properly, and then turn on the product.
If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
79 Service error, Turn off then on
The product has experienced a problem with the DIMM slot.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If you have recently installed a memory DIMM in the product, turn off the product, remove the memory DIMM, reinstall the DIMM to verify that it is seated properly, and then turn on the product.
If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Scanner error #, Turn off then on
The product has experienced an error in the scanner sub-assembly area.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.

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