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HP Notebook PCs - OS_TOOLS/Win_RE Partition is Automatically Deleted After Recovery With Backup Recovery DVD on Notebooks With Windows Vista Images

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01277098

Version: 1

HP Notebook PCs - OS_TOOLS/Win_RE Partition is Automatically Deleted After Recovery With Backup Recovery DVD on Notebooks With Windows Vista Images
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2007-11-13

Last Updated: 2007-11-13


DESCRIPTION

This document applies to HP Notebook PCs with Microsoft Windows Vista

The 1.5GB OS_TOOLS/Win_RE partition is automatically deleted after restoring the notebook PC using the HP Backup Recovery DVD on notebook PCs with Windows Vista images.

SCOPE

The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.

RESOLUTION

The 1.5GB OS_TOOLS/Win RE partition is for repairing Windows Vista in a situation that the notebook PC can not boot to Windows. This partition only exists when the notebook PC has a HP pre-installed Vista image. If the notebook PC came with a HP pre-installed Vista image, pressing F11 to perform a recovery process should also create the OS_TOOLS/Win RE partition.

Restoring the notebook PC with HP Backup and Recovery CD/DVD packages will not create the OS_TOOLS/Win RE partition. This functions as designed. If Win RE is needed, please boot a Vista OSDVD and select Repair.


Hardware Platforms Affected: HP Compaq 2510p Notebook PC, HP Compaq 6510b Notebook PC, HP Compaq 6515b Notebook PC, HP Compaq 6710b Notebook PC, HP Compaq 6710s Notebook PC, HP Compaq 6715b Notebook PC, HP Compaq 6715s Notebook PC, HP Compaq 6910p Notebook PC, HP Compaq 8510p Notebook PC, HP Compaq 8510w Mobile Workstation, HP Compaq 8710p Notebook PC, HP Compaq 8710w Mobile Workstation
Operating Systems Affected: Microsoft Windows Vista (32-bit), Microsoft Windows Vista Business (32-bit)(Standard HP Product), Microsoft Windows Vista Enterprise (32-bit)(Standard HP Product), Microsoft Windows Vista Home Basic (32-bit)(Standard HP Product), Microsoft Windows Vista Home Premium (32-bit)(Standard HP Product), Microsoft Windows Vista Starter (32-bit)(Standard HP Product), Microsoft Windows Vista Ultimate (32-bit)(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01277066
©Copyright 2007 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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