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Blinking Lights on the HP Deskjet D2500 Printer Series

Blinking lights

The lights on the front of the HP product can be on, off, or blinking (flashing), depending on the status of the product. The lights indicate product status and are useful for diagnosing printing problems.

Figure 1: Lights and buttons on the control panel

Graphic: Lights on the product control panel
1 - Power light
2 - Cancel button
3 - Resume light
4 - Print Cartridge status lights

The following sections describe the most common combinations of blinking lights, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.

Issue: One or both of the Print Cartridge status lights are on

The following light pattern displays on the control panel:

  • Power light: On

  • Resume light: Off

  • Print Cartridge status lights: On

Figure 28: The Print Cartridge status lights are on

Illustration: The Print Cartridge status lights are on
  • Cause

    One or more of the cartridges are low on ink.

Solution

Follow these steps to resolve the issue.

Step one: Check the estimated ink levels

Follow these steps to check the estimated ink levels in HP Solution Center.

  1. Make sure that the product is on and connected to the computer.

  2. Open HP Solution Center:

    • Windows XP

      On the Windows taskbar, click Start, click All Programs, point to HP, and then click HP Solution Center.

    • Windows Vista or Windows 7

      On the Windows taskbar, click the Windows icon (), click All Programs, point to HP, and then click HP Solution Center.

    HP Solution Center opens.

  3. In HP Solution Center, click Settings.

  4. Under Print Settings, click Printer Toolbox. The Toolbox opens.

  5. Click the Estimated Ink Levels tab. The estimated ink levels display in a graphic on the computer.

    Figure 29: Estimated ink levels

    Graphic: Estimated ink levels
    • If one or both cartridges are low on ink, consider replacing the cartridges. Continue to the next step to replace the cartridges.

    • If neither cartridge is low on ink, press the Resume button () to continue printing.

    NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When a cartridge is low on ink, consider having a replacement cartridge available to avoid possible printing delays. Cartridges do not need to be replaced until print quality becomes unacceptable.

Step two: Replace the cartridges

Follow these steps to replace cartridges.

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  1. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.

    Figure 30: Open the cover

    Graphic: Open the product cover
  2. Press down on the cartridge to release it, and then slide it out of its slot.

    Figure 31: Press down on the cartridge and then slide it out of the slot

    Graphic: Press down on the cartridge to release it
  3. Remove the new cartridge from its packaging.

    Figure 32: Remove the new cartridge from its package

    Graphic: Remove the new cartridge from its package
  4. Carefully pull the pink pull tab to remove the plastic tape.

    Figure 33: Remove the plastic tape from the cartridge

    Graphic: Remove the plastic tape from the cartridge
    CAUTION: Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 34: Do not touch the electrical contacts or the ink nozzles on the cartridge

    Graphic: Do not touch the electrical contacts or the ink nozzles on the cartridge
  5. Slide the cartridge into the slot, and then press firmly on the cartridge until is snaps into place.

    Figure 35: Insert the cartridge

    Graphic: Insert the cartridge
    • Insert the black cartridge in the slot on the right

    • Insert the tri-color cartridge in the slot on the left

  6. Repeat these steps for the other cartridge, if necessary.

  7. Close the cover on the product.

    Figure 36: Close the cover

    Graphic: Close the cover

Service the printer

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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