|| Rate this content|
HP Notebook PCs - SMART Hard Disk Error
This document pertains to HP Notebook PCs with the HP Unified Extensible Firmware Interface (UEFI) beginning in late-2008.
On startup, you may see an error message like the following:
SMART test is not a failure report
The SMART Hard Disk test produces a prediction about the potential for hard drive failure, not an actual failure. A SMART Hard Disk error warning can appear for a variety of reasons such as the computer having been jarred sharply, or the hard disk being subjected to higher than usual temperatures.
After receiving the error message above:
While the SMART Hard Disk error may not indicate the imminent loss of the hard disk, it is best to be prepared, just in case the disk does fail.
Perform a Hard Drive test
To perform the Hard Drive Test in the System Diagnostics (F2) environment, do the following steps.
Outcomes of the Hard Drive test
When the Hard Drive disk test is complete, a message is displayed to indicate what actions have been taken.
If the Hard Drive Test displays an error message and a warranty ID code, please Contact HP.
The customer service agent will ask you for the warranty ID if they need to setup a repair or replace the hard disk. The HP warranty ID contains four fields of six characters each, such as, where X is an alpha-numeric character.
NOTE: Having a warranty ID does not mean that your computer is still under warranty. The agent will verify your warranty when you contact HP.
Return to HP Notebook PCs - HP Startup Menu Overview for additional topics.