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HP Color LaserJet CP6015 Series Printer - Replace supplies

When you use genuine HP supplies, the product automatically notifies you when supplies are nearly depleted. The notification to order supplies allows ample time to order new supplies before they need to be replaced. For more information about ordering supplies, see Supplies and accessories

Before you begin

Locate supplies

Supplies are identified by their labeling and their blue plastic handles.

The following figure illustrates the location of each supply item.

1 - Print cartridges
2 - Image drums
3 - Fuser
4 - Transfer unit
5 - Transfer roller

Supply replacement guidelines

To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the product.

  • Allow sufficient space in the front and on the right side of the product for removing supplies.

  • The product should be located on a flat, sturdy surface.

For instructions on installing supplies, see the installation guides provided with each supply item or see more information at www.hp.com/go/cljcp6015_software . When you connect, select Solve a Problem.

Hewlett-Packard recommends the use of genuine HP products in this product. Use of non-HP products may cause problems requiring service that is not covered by the Hewlett-Packard extended warranty or service agreements.

Approximate replacement intervals for supplies

The following table lists the estimated replacement intervals for supplies and the control panel messages that prompt when to replace each item. Usage conditions and print patterns may cause results to vary.

Item
Printer message
Page count
Approximate time period
Print cartridges
REPLACE <COLOR> CARTRIDGE
Black: 16,500 pages1
Cyan, magenta, or yellow: 21,000 pages 1
Black: 3 months
Cyan, magenta, or yellow: 4 months
Image drums
REPLACE <COLOR> DRUM
35,000 pages1
Image transfer kit
REPLACE TRANSFER KIT
150,000 pages2
36 months
Image fuser kit
REPLACE FUSER KIT
100,000 pages
25 months
Roller kit
REPLACE ROLLER KIT
150,000 pages
36 months
Stapler cartridge
REPLACE STAPLE CARTRIDGE
5000 staples
Booklet maker staple cartridges
REPLACE STAPLE CARTRIDGES 2 AND 3
2,000 booklets

1Cartridge yield figures are based on ISO standard testing.

2Approximate life is based on 4,000 pages per month.

How to replace parts

The following sections provide instructions on how to change or install common replacement parts.

Change print cartridges

When a print cartridge approaches the end of its useful life, the control panel displays a message recommending that you order a replacement. The product can continue to print using the current print cartridge until the control panel displays a message instructing you to replace the cartridge.

The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y).

Replace a print cartridge when the control panel displays a REPLACE <COLOR> CARTRIDGE message. The control panel display will also indicate the color that should be replaced (if a genuine HP cartridge is currently installed). Replacement instructions are included in the print-cartridge box.

If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.
Information about recycling used print cartridges is on the print-cartridge box.

To view an animation of this procedure, right-click this link: Hardware procedures (in English), and click Open in New Window. Click Print cartridges CP6015.

  1. Grasp the grips on the sides of the front cover and pull down to open.

    1: Opening the front cover

  2. Grasp the handle of the used print cartridge and pull out to remove.

    2: Removing the old print cartridge

  3. Store the used print cartridge in a protective package. Information about recycling used print cartridges is on the print-cartridge box.

  4. Remove additional print cartridges in the same manner.

  5. Remove the new print cartridge from its protective package.

    3: Opening the new print cartridge

    Store the protective package in a secure place for future use.
  6. Hold both sides of the cartridge and shake up and down 5-6 times.

    4: Shaking the new print cartridge

  7. Align the print cartridge with its slot and insert the print cartridge until it clicks into place.

    5: Inserting the new print cartridge

  8. Insert additional print cartridges in the same manner.

  9. Grasp the grips on the sides of the front cover and lift up to close.

    6: Closing the front cover

To recycle the used print cartridge, follow the instructions included with the new print cartridge.

Change image drums

When an image drum approaches the end of its useful life, the control panel displays a message recommending that you order a replacement. The product can continue to print using the current image drum until the control panel displays a message instructing you to replace the image drum.

The product uses four colors and has a different image drums for each color: black (K), magenta (M), cyan (C), and yellow (Y).

Replace an image drum when the control panel displays REPLACE <COLOR> DRUM message. The control-panel display also indicates the color that should be replaced (if a genuine HP cartridge is currently installed). Replacement instructions are included in the image drum box.

If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.
Information about recycling used image drums is on the image drum box.

To view an animation of this procedure, right-click this link: Hardware procedures (in English), and click Open in New Window. Click Image drum CP6015.

  1. Grasp the grips on the sides of the front cover and pull down to open.

    7: Opening the front cover

  2. With one hand, lift and slowly pull the used image drum out of the product, while supporting the image drum with your other hand.

    8: Removing the image drum

    If reusing the same image drum, do not touch the green cylinder on the bottom of the drum because it can damage the drum.
  3. Store the used image drum in a protective package. Information about recycling used image drums is on the image drum box.

  4. Remove additional image drums in the same manner.

  5. Remove the new image drum from its protective package.

    9: Opening the new image drum

    Do not shake the image drum.
    Do not touch the green cylinder on the bottom of the image drum because it can damage the drum.
  6. Align the image drum with the correct slot and insert the image drum until it clicks into place. The gray protective cover on the bottom of the drum automatically slides off as the image drum is inserted. You can discard this cover.

    10: Inserting the new image drum

  7. Insert additional image drums in the same manner.

  8. Grasp the grips on the sides of the front cover and lift up to close.

    11: Closing the front cover

To recycle the used image drum, follow the instructions included with the new image drum.

Install memory

You can install more memory for the product by adding a dual inline memory module (DIMM).

Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the product.

Step one: Install DDR memory DIMMs

  1. Turn the product off.

    12: Power switch

  2. Disconnect all power and interface cables.

    13: Disconnecting the power and interface cables

  3. Locate the black formatter pressure release tabs on the formatter board in the rear of the product and then gently press the black tabs toward each other to release the formatter board.

    14: Black release tabs

    15: Pressing the black tabs

  4. Gently pull on the black tabs to pull the formatter board from the product. Place the formatter board on a clean, flat, grounded surface.

    16: Pulling the formatter board using the black tabs

  5. If you are adding a DIMM to slot 2, locate the hard disk release tab on the bottom of the formatter board, and then pinch the tab to release the end of the hard disk assembly.

    17: Underside of the formatter board and release tab location

  6. On the formatter board, rotate the end of the hard disk assembly upward until you can disengage the hinge tabs at the other end.

    18: Rotating the hard disk end upward and disengaging the hinge tabs

  7. Leaving the hard disk assembly plugged in, set aside to allow space to add or replace the DIMM in slot 2.

  8. To replace a DIMM that is currently installed in either slot, spread the latches apart on each side of the DIMM, lift the DIMM up at an angle, and pull it out of the slot.

    19: Lifting the DIMM

  9. Remove the new DIMM from the antistatic package and locate the alignment notch on the bottom edge of the DIMM.

    20: DIMM alignment notch

  10. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible.

    21: Aligning the DIMM notch with the bar in the DMM slot

  11. Push down on the DIMM until both latches engage the DIMM.

    22: Pushing the DIMM into position

    If you have difficulty inserting the DIMM, make sure the notch on the bottom of the DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure you are using the correct type of DIMM.
  12. If you had moved the hard disk assembly to access slot 2, re engage the hinge taps, and snap the release tab back into place on the formatter board.

  13. Align the formatter board in the tracks at the bottom of the slot, and then slide the board back into the product. Be sure the pressure release tabs snap back into place.

    To prevent damage to the formatter board, ensure the formatter board is aligned in the tracks.

    23: Aligning and re-inserting the formatter board

  14. Reconnect the power cable and interface cables, and turn the product on.

    24: Reconnecting the power and interface cables

Step two: Enable memory for Windows

  1. Windows XP and Windows Server 2003 (using the default Start menu view): Click Start, click Settings, and then click Printers and Faxes.

    -or-

    Windows 2000, Windows XP, and Windows Server 2003 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

    -or-

    Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer.

  2. Right-click the driver icon, and then select Properties.

  3. Click the Device Settings tab.

  4. Expand the area for Installable Options.

  5. Next to Printer Memory, select the total amount of memory that is installed.

  6. Click OK.

Step three: Install an HP Jetdirect or EIO print server card or EIO hard disk

This product is equipped with two external I/O (EIO) slots. You can install an additional HP Jetdirect print server card or a hard disk in the available slots.

  1. Turn the product off.

    25: Power switch

  2. Disconnect all power and interface cables.

    26: Disconnecting the power and interface cables

  3. Locate an open EIO slot. Loosen and remove the two retaining screws holding the cover for the EIO slot, and then remove the cover. You will not need these screws and the cover again. They can be discarded.

    27: Removing the screws

  4. Firmly insert the HP Jetdirect print server card into the EIO slot.

  5. Insert and tighten the retaining screws that came with the print server card.

    28: Re-inserting the screws

  6. Reconnect the power cable and remaining interface cables, and turn the product on.

    29: Reconnecting the power and interface cables

  7. Print a configuration page. An HP Jetdirect configuration page that contains network configuration and status information should also print.

    If it does not print, turn the product off, and then uninstall and reinstall the print server card to ensure that it is completely seated in the slot.

  8. Perform one of these steps:

    • Choose the correct port. See the computer or operating system documentation for instructions.

    • Reinstall the software, choosing the network installation this time.

Change the staple cartridge

If the optional HP 3-bin Stapler/Stacker Accessory or HP Booklet Maker/Finisher Accessory runs out of staples while it is stapling a print job, the product automatically stops, if set to stop when out. If the product is set to continue when out, the product will continue to print without stapling.

Only replace the staple cartridge unit when the stapler/stacker or booklet maker has run out of staples. Removing the staple cartridge at other times can cause an error to occur.
When the stapler/stacker or booklet maker runs out of staples, the stapler unit will return to its default position automatically.
  1. Open the front cover of the booklet maker or stapler/stacker.

    30: Opening the front cover

  2. Push up to on the staple cartridge to remove it from the booklet maker or stapler/stacker.

    31: Removing the staple cartridge unit

  3. Insert the replacement staple cartridge unit into the stapler unit.

    32: Inserting the staple cartridge unit

  4. Push the staple cartridge unit into the stapler unit until it clicks into position.

    33: Securing the staple cartridge unit

  5. Close the front cover.

    34: Closing the front cover

Change saddle stitch staple cartridges in the booklet maker

  1. Open the front cover of the booklet maker.

    35: Opening the front cover

  2. Grasp the blue handle and pull the staple carriage out of the booklet maker.

    36: Removing the saddle-carriage

  3. Grasp the small blue handle on the staple cartridge unit and pull it toward you, then swing the staple cartridge unit into an upright position.

    37: Positioning the staple cartridge unit

  4. Grasp the edges of each staple cartridge and pull up firmly to remove the staple cartridges from the staple cartridge unit.

    38: Removing the staple cartridges

  5. Unpack the new cartridges and remove the plastic packing lock from each one.

    39: Removing the cartridge package

  6. Hold the new cartridges so that the arrows on the cartridges align with the arrows on the staple cartridge unit and insert them into the unit.

    40: Inserting the staple cartridges

  7. Pull the handle of the staple cartridge unit toward you and rotate it downward to its original position. Lock it into position by pushing in the handle.

    41: Locking the blue handles

  8. Push the staple carriage back into the booklet maker finisher.

    42: Re-inserting the staple carriage

  9. Close the front cover of the booklet maker.

    43: Closing the front cover

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