HP All-in-One Printers - HP Director and Windows Vista Compatibility
If you recently upgraded to Windows Vista and cannot access HP Director, review this document for information regarding HP Director and Windows Vista compatibility.
HP Director and Windows Vista Compatibility
HP introduced HP Solution Center to replace HP Director in 2004. While HP continues to support HP Director on products used in Windows XP and Windows 2000 operating systems, HP Director is not compatible with Windows Vista.
If you recently upgraded to Windows Vista, you will not be able to use HP Director. However, you might be able to upgrade to HP Solution Center in its place. Follow these steps to download and install the full software solution, which includes HP Solution Center.
NOTE: This solution is only for products that have a full featured driver available for Windows Vista.
Open a new window to browse to the Select Software and Drivers page:
If prompted, type your product number. You might also need to click it in a list of similar products.
NOTE: If you are not sure what your product model is, look on the product itself. The model number is usually somewhere on the top or front of the product.
Click your operating system: Windows Vista. The Select Software and Drivers page opens.
Under the Driver section, click HP Full Solution Software Driver or HP Full Feature Software and Drivers.
Figure 1: Example of Full Solution Software option on the HP Software Download page
Important: If there is no link for a Full Solution or Full Feature driver, or if the Vista link takes you to the document Installing the Printer Driver Located in Windows Vista, there is no software solution for your product. You will not be able to use HP Director or HP Solution Center with your product. However, HP does offer free software to edit, organize, print, and share your photos. See
HP Photo Creations Software
on the HP Web site to learn more. For help with scanning, see the
section at the end of this document.
Thoroughly review the information on the download information page, and then follow the on-screen instructions to download and install the software.
When the download and install is complete, open HP Solution Center in the same way you previously opened HP Director:
From the desktop:
On your computer's desktop, look for the HP Solution Center icon (), and then double-click it.
From the Windows taskbar:
Click the Windows icon (), click All Programs, click HP, and then click HP Solution Center.
NOTE: For help using HP Solution Center, open the online help that is installed with the software solution: Click the Windows icon (), click All Programs, click HP, click the folder for your product, and then click Help ().
Workaround: Image editing and scanning
Even if you cannot use HP Director or HP Solution Center, you can still scan with Windows software. Make sure that the product is connected to your computer, and then use one of the following methods to scan in Windows Vista:
Method one: Scanning with Windows Photo Gallery
Click the Windows icon (), click All Programs, and then click Windows Photo Gallery.
Click File, and then click Import From Camera or Scanner.
Click Import, and then click Scan.
Video of scanning with Windows Photo Gallery
The following video demonstrates how to scan with Windows Photo Gallery. The video contains no audio.