Print | Rate this content

HP TouchSmart IQ500 Series PC - Replacing the Hard Drive

This document only pertains to HP TouchSmart desktop PCs with the following PC case:

 Photograph of case for IQ500 TouchSmart PCs

Before you begin

  • Turn off the computer, disconnect all cables. Be sure to disconnect the modem cable before disconnecting the power cord.

  • Transfer the computer to a clear, flat, stable work surface over a non-carpeted floor. Place the computer face-down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the touch screen surface from scratches or other damage.

  • Electrostatic discharge (ESD) can damage your processor, disk drives, expansion boards and other components. HP strongly recommends the use of an anti-static wrist strap and a conductive foam pad when working on the computer.
  • Do not remove a component from its protective packaging until you are ready to install a component.
CAUTION: This product contains components that can be damaged by electrostatic discharge (ESD). To reduce the chance of ESD damage, work over a non-carpeted floor, use a static dissipative work surface (like a conductive foam pad), and wear an ESD wrist strap connected to a grounded surface.

Video overview

View the following video before using the steps in this article.

NOTE: For best quality on dial-up connections, wait until the video has fully loaded before viewing.

Get Macromedia Flash now.
To view the following movie you must have the Flash Player installed on your system.
Download Flash Now Non-HP site

Removing the hard drive

Use the steps in this section to remove the hard drive.

WARNING: Make sure the computer is disconnected from power before starting.
Step 1. Remove the wireless keyboard and mouse receiver, the memory cover, the stand, and the back cover.
For more information about removing these items, refer to the HP support document Removing the Back Cover .
Animated image of lifting off the back cover
Step 2: The CD/DVD drive assembly must be moved out of the way. Under the back cover, locate the CD/DVD drive near the top of the computer.
Image of the location of the CD/DVD drive on the computer under the back cover
Step 3. Remove the screw for the CD/DVD drive assembly. In some cases, the screw may be a captive screw, which only needs to be loosened.
Image of CD/DVD drive assembly screw
Step 4. Slide the CD/DVD drive assembly toward the center of the computer to release it.
Animated image of sliding the CD/DVD drive assembly toward the center of the computer
Step 5: Lift the outside edge of the CD/DVD drive assembly, rotate it over and place it onto the computer.
CAUTION: Do not pull excessively or strain the cables. Doing so could dislodge them from the main computer CPU board, cause the computer not to work, and require factory repair.
Animated image of lifting the outer edge of CD/DVD drive assembly and rotating it out of the way onto the computer
Image of the CD/DVD drive moving out of the way onto the computer
Step 6: Find the data and power cables attached to the hard drive.
Image of the data and power cables on the hard drive
Remove each connector: Press the latch to release the connector, and then pull the connector from the drive.
Animated image of depressing the latch on the data connector
Step 7: Remove the screw from the bottom of the hard drive assembly. (The screw may be a captive screw, which you loosen to turn freely and remains attached to the assembly.)
Step 8: Slide the hard drive assembly toward the top of the computer to release it. If necessary, move the cables out of the way.
Step 9: Pick up the hard drive assembly, tipping up the inner edge first.
Animated image tipping the hard drive assembly out of the computer
Step 10: Place the hard drive with the metal cage up and, using a Phillips screwdriver with a small tip, remove the four screws.
Image of the hard drive metal cage showing the four screws
Step 11: Pick up the drive at the connector end and pull the drive out of the metal cage.
Image of moving the drive out of the metal cage.

Replacing the hard drive

Step 1: Assemble the hard drive assembly: The metal cage has dimpled tabs...
Image of the dimpled tabs on the sides of the metal cage
...that line up with screw holes on the hard drive.
Image of hard drive with screw holes near non-conductor end of drive
Insert the hard drive into the metal cage: Angle the drive into the cage and push it into place.
Animated image of sliding the hard drive into the cage
Make sure that the hard drive connectors face out.
Image of the hard drive with an arrow showing the location of the connectors (at the open end of the cage)
Place the hard drive assembly with the metal cage facing up, and using a #1 Phillips screwdriver (small tip) insert the four screws to secure the drive to the bottom of the cage.
Image of the hard drive metal cage showing the four screws
Step 2: Place the hard drive assembly into the computer: There are two tabs on the front end of the assembly cage, and two slots on the back end.
Image of the hard drive assebly cage with arrows showing the two tabs a the front and the two slots at the back
When you place the hard drive assembly into the computer and slide it into place, the back slots on the cage fit under tabs in the computer.....
Image of the tabs in the computer
...and the front tabs fit under hooks in the computer.
Image of the hooks in the computer
To place the hard drive assembly into the computer: Hold the assembly with the cage facing down and the connectors toward the top of the computer. Align the assembly over the hooks and tabs on the computer so that you can see the tabs, and lower the outside edge of the assembly into the computer and then the inside edge.
Animated image of lowering the hard drive assembly into the computer
Slide the assembly toward the bottom of the computer so that the hooks and tabs catch the assembly. When properly positioned, the hard drive assembly screw aligns over the screw hole in the computer.
Animated image of sliding the assembly toward the bottom of the computer
Step 3: Insert and tighten the hard drive assembly screw.
Image of the hard drive assembly screw
Step 4: Plug the power cable (large) and then the data cable into the drive.
Image of the cables plugged into the hard drive assembly.
Step 5: Place the CD/DVD drive assembly into the computer, with the power/data cable close to the center of the computer, and the slots on the drive assembly aligned with the tabs on the computer, and.....
Animated image of placing the CD/DVD into the computer
... slide the CD/DVD drive assembly toward the outside edge of the computer.
When positioned properly, the CD/DVD drive assembly screw aligns over the screw hole in the computer.
Animated image of sliding the CD/DVD drive assembly in place in the computer
Step 6: Insert and tighten the CD/DVD drive assembly screw.
Image of the CD/DVD drive assembly screw
Step 7: Replace the back cover, the stand, the memory cover, and the wireless keyboard and mouse receiver.
For more information about replacing these items, refer to the HP support document Removing the Back Cover .
Animated image of lowering the back cover into place

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!