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HP Color LaserJet CP2020 Series Printer - Clear jams

Common causes of jams

Common causes of jams1
Cause
Solution
The paper length and width guides are not adjusted correctly.
Adjust the guides so they are against the paper stack.
The media does not meet specifications.
Use only media that meets HP specifications. See Paper and print media.
You are using media that has already passed through a printer or copier.
Do not use media that has been previously printed on or copied.
An input tray is loaded incorrectly.
Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray. See Load paper and print media.
The media is skewed.
The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
The media is binding or sticking together.
Remove the media, flex it, rotate it 180 degrees, or flip it over. Reload the media into the input tray.
Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.
The media is removed before it settles into the output bin.
Wait until the page completely settles in the output bin before removing it.
The media is in poor condition.
Replace the media.
The internal rollers from the tray are not picking up the media.
Remove the top sheet of media. If the media is heavier than 163 g/m2, it might not be picked from the tray.
The media has rough or jagged edges.
Replace the media.
The media is perforated or embossed.
Perforated or embossed media does not separate easily. Load sheets one at a time.
Paper was not stored correctly.
Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.

1If the product continues to jam, contact HP Customer Support or your authorized HP service provider.

Jam locations

Use this illustration to find the locations of jams.

1: Jam locations

1
Output bin
2
Tray 1
3
Tray 2
4
Optional tray 3
5
Fuser (behind the rear door)
6
Tray 2 jam-access area

Change Jam Recovery setting

When the Jam Recovery feature is turned on, the product reprints any pages that are damaged during a jam.

Use HP ToolboxFX to turn on the Jam Recovery feature.

  1. Open HP ToolboxFX.

  2. Click the Device Settings folder, and then click System Setup.

  3. Next to Jam Recovery, select On from the drop-down list.

Clear jams in tray 1

If the sheet tears, make sure that all of the fragments are removed before you resume printing.

Pull the jammed sheet from tray 1.

2: Pull the jammed sheet from tray 1.

If paper has entered far enough into tray 1, remove tray 2, drop the tray 1 plate down, and then remove the paper from the opening.

Clear jams in tray 2

  1. Pull out tray 2 and place it on a flat surface.

    3: Pull out tray 2.

  2. Lower the jam-access tray.

    4: Lower the jam-access tray.

  3. Remove the jammed sheet by pulling it straight out.

    5: Pull the jammed sheet from tray 2.

  4. Replace tray 2.

    6: Replace tray 2.

  5. Press OK to continue printing.

Clear jams in tray 3

  1. Pull out tray 3 and place it on a flat surface.

    7: Pull out the tray

  2. Remove the jammed sheet by pulling it straight out.

    8: Remove the jammed sheet

  3. Replace tray 3.

    9: Replace the tray

  4. Press OK to continue printing.

Clear jams in fuser area

  1. Open the rear door.

    10: Open the rear door

  2. If necessary, push the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area.

    11: Remove any visible paper

    If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments.
  3. Close the rear door.

    12: Close the rear door

Clear jams in output bin

  1. Look for jammed paper in the output bin area.

  2. Remove any visible media.

    If the sheet tears, make sure that all fragments are removed before resuming printing.

    13: Remove the jammed sheet

  3. Open and then close the rear door to clear the message.

    14: Open and close the front door

Clear jams in duplexer (duplexing models only)

  1. Open the rear door.

    15: Open the rear door

  2. If necessary, pull the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area.

    16: Remove any visible paper

  3. If necessary, remove any visible paper from bottom side of the duplexing unit.

    17: Remove paper from duplexing unit

  4. If you can not see any jammed paper, lift the duplexing unit using the tab on the side of the duplexing unit.

    18: Lift the duplexing uing

  5. If you can see the trailing edge of the paper, remove the paper from the product.

    19: Remove the paper from the product

  6. If you can see the leading edge of the paper, remove it from the product.

    20: Remove the paper from the product

  7. Close the rear door.

    21: Close the rear door

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