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HP Color LaserJet CP2020 Series Printer - Clear jams
Common causes of jams
1If the product continues to jam, contact HP Customer Support or your authorized HP service provider.
Use this illustration to find the locations of jams.
1: Jam locations
Change Jam Recovery setting
When the Jam Recovery feature is turned on, the product reprints any pages that are damaged during a jam.
Use HP ToolboxFX to turn on the Jam Recovery feature.
Clear jams in tray 1
If the sheet tears, make sure that all of the fragments are removed before you resume printing.
Pull the jammed sheet from tray 1.
2: Pull the jammed sheet from tray 1.
If paper has entered far enough into tray 1, remove tray 2, drop the tray 1 plate down, and then remove the paper from the opening.
Clear jams in tray 2
Clear jams in tray 3
Clear jams in fuser area
Clear jams in output bin
Clear jams in duplexer (duplexing models only)