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HP Color LaserJet CM2320 MFP Series Product - HP ToolboxFX

HP ToolboxFX is a program that you can use to complete the following tasks:

  • Check the product status.

  • Configure the product settings.

  • Configure pop-up-alert messages.

  • View troubleshooting information.

  • View online documentation.

You can view HP ToolboxFX when the product is directly connected to your computer or is connected to the network. You must perform a recommended software installation to use HP ToolboxFX.

HP ToolboxFX is not supported for Windows Server 2003 or Macintosh operating systems. To use HP ToolboxFX, you must have TCP/IP protocol installed on your computer.

You do not have to have Internet access to open and use HP ToolboxFX.

View the HP ToolboxFX

Open HP ToolboxFX in one of these ways:

  • In the Windows system tray, double-click the HP ToolboxFX icon ( ).

  • On the Windows Start menu, click Programs (or All Programs in Windows XP and Vista), click HP , click HP Color LaserJet CM2320 MFP Series , and then click HP ToolboxFX .

Status

The Status folder contains links to the following main pages:

  • Device status . This page indicates product conditions such as a jam or an empty tray. After you correct a problem, click Refresh status to update the product status.

  • Supplies status . View details such as the approximate percent of toner remaining in the print cartridge and the number of pages that have been printed with the current print cartridge. This page also has links for ordering supplies and for finding recycling information.

  • Device configuration . View a detailed description of the current product configuration, including the amount of memory installed and whether optional trays are installed.

  • Network summary . View a detailed description of the current network configuration, including the IP address and network status.

  • Print info pages . Print the Configuration page and other information pages, such as the Supplies status page. See Information pages .

  • Color usage job log . View color usage information for the product.

  • Event log . View a history of product errors. The most recent error is listed first.

Event log

The event log is a four-column table where the product events are logged for your reference. The log contains codes that correspond to the error messages that appear on the product control-panel display. The number in the Page Count column specifies the total number of pages that the product had printed when the error occurred. The event log also contains a brief description of the error. For more information about error messages, see Control-panel messages .

Alerts

The HP ToolboxFX Alerts tab contains links to the following main pages:

  • Set up Status Alerts . Set up the product to send you pop-up alerts for certain events, such as low toner levels.

  • Set up E-mail Alerts . Set up the product to send you e-mail alert messages for certain events, such as low toner levels.

Set up status alerts

Use HP ToolboxFX to set up the product so that it issues pop-up alerts to your computer when certain events occur. Events that trigger alerts include jams, low levels of toner in HP print cartridges, non-HP print cartridge in use, empty input trays, and specific error messages.

Select the pop-up format, the tray icon format, or both for the alerts. The pop-up alerts only appear when the product is printing from the computer on which you set up the alerts.

Change the Cartridge low threshold setting, which sets the toner level that causes a low toner alert, in System Setup on the System Settings tab.

You must click Apply before the changes take effect.

Set up e-mail alerts

Use this to configure up to two e-mail addresses to receive alert messages when certain events occur. You can specify different events for each e-mail address. Use the information for the e-mail server that will send out the e-mail alert messages for the product.

You can only configure e-mail alerts to be sent from a server that does not require user authentication. If your e-mail server requires you to log in with a username and password, you cannot enable e-mail alerts.
You must click Apply before your changes take effect.

Product information

The Product information folder contains links to the following page:

  • Demonstration Pages . Print pages that show the color print quality potential and overall print characteristics of the product.

Fax

Use the HP ToolboxFX Fax tab to perform fax tasks from your computer. The Fax tab contains links to the following main pages:

  • Fax Receive . Set the fax receive mode.

  • Fax Phone Book . Add, edit, or delete entries in the product phone book.

  • Fax Send Log . View all of the recent faxes that have been sent from the product.

  • Fax Receive Log . View all of the recent faxes that have been received by the product.

  • Junk Faxes . Add, delete, or view fax numbers that are blocked.

  • Fax Data Properties . Manage the space used to store faxes on your computer. These settings apply only if you have chosen to send or receive faxes remotely from your computer.

Fax Receive

The following options are available when receiving a fax:

  • Print the fax. You can also select an option to have a message appear on your computer to notifying you when the fax was printed.

  • Forward the fax to another fax machine.

For more information about fax tasks, see Fax (fax models only) .

You must click Apply before the changes take effect.

Fax phone book

Use the HP ToolboxFX fax phone book to add and remove individuals or groups on your speed-dial list, import phone books from a variety of sources, and update and maintain the contact list.

  • To add an individual contact to the speed-dial list, select the row of the speed dial number that you want to specify. Type the contact name in the Contact name window. Type the fax number in the Fax number window. Click Add .

  • To add a group of contacts to the speed-dial list, select the row of the speed-dial number that you want to specify. Click Add Group . Double-click a contact name from the list on the left to move it to the group list on the right, or select a name on the left and then click the appropriate arrow to move it to the group list on the right. You can also use those two methods to move names from right to left. When you have created a group, type a name in the Group name window, and then click OK .

  • To edit an existing individual speed-dial entry, click anywhere on the row containing the contact name to select it, and then click Update . Type changes in the appropriate windows, and then click OK .

  • To edit an existing group-speed-dial entry, click anywhere on the row containing the group name to select it, and then click Update Group . Make any required changes, and then click OK .

  • To delete an entry from the speed-dial list, select the item, and then click Delete .

  • To move speed dial entries, select the entry and then click Move , or select Move and then specify the entry in the dialog box. Either select Next empty row or specify the number of the row where you want to move the entry.

    If you specify a row that is occupied, the new entry will overwrite the existing entry.
  • To import contacts from a phone book that exists in Lotus Notes, Outlook, or Outlook Express, click Import/Export Phone Book . Select the Import option, and then click Next . Select the appropriate software program, navigate to the appropriate file, and then click Finish . To export contacts from a phone book, click Import/Export Phone Book . Select the Export option, and then click Next . Enter the file name or browse to the file to which you want to export contacts, and then click Finish . You can also select individual entries from the phone book instead of importing the entire phone book.

  • To delete all entries, click Delete All , and then click Yes .

In addition to numerical digits, the following are valid characters for fax numbers:

  • (

  • )

  • +

  • -

  • *

  • #

  • R

  • W

  • .

  • ,

  • <space>

You must click Apply before the changes take effect.

For more information about faxes, see Fax (fax models only) .

Fax send log

The HP ToolboxFX fax send log lists all recently sent faxes and information about them, including the date and time sent, job number, fax number, page count, and the results.

Click any column heading in the fax send log to re-sort the information in that column in ascending or descending order.

The Results column provides the fax status. If the fax attempt was unsuccessful, this column provides a description of why the fax was not sent.

For more information about faxes, see Fax (fax models only) .

Fax receive log

The HP ToolboxFX fax receive log provides a list of all recently received faxes and information about them including the date and time received, job number, fax number, page count, results, and an abbreviated fax image.

The fax receive log can be used to block future faxes. Check the Block Fax box next to a received fax listed on the log.

When a computer that is connected to the product receives a fax, the fax contains a View link. Clicking this link opens a new page that provides information about the fax.

Click on any column heading in the fax receive log to re-sort the information in that column in ascending or descending order.

The Results column provides the fax status. If the fax attempt was unsuccessful, this column provides a description of why the fax was not received.

You must click Apply before the changes take effect.

For more information about faxes, see Fax (fax models only) .

Junk Faxes

Junk Faxes provides a list of all numbers that are blocked. Add, modify, or delete blocked fax numbers on this tab.

Help

The Help folder contains links to the following main pages:

  • Troubleshooting . View troubleshooting help topics, print troubleshooting pages, clean the product, and open Microsoft Office Basic Colors. For more information about Microsoft Office Basic Colors, see Match colors .

  • Paper and Print Media . Print information about how to obtain optimal results from your product using various types of paper and print media.

  • Color Printing Tools . Open Microsoft Office Basic Colors or the full palette of color with associated RGB values. For more information about Microsoft Office Basic Colors, see Match colors . Use the HP Basic Color Match to adjust spot colors in your printed output.

  • Animated demonstrations . View animated demonstrations for common troubleshooting procedures.

  • User Guide . View information about the product usage, warranty, specifications, and support. The User Guide is available in both HTML and PDF format.

System Settings

The HP ToolboxFX System Settings tab contains links to the following main pages:

  • Device Information . View information about the product, such as the product description and a contact person.

  • Paper Handling . Change the product paper-handling settings, such as default paper size and default paper type.

  • Print Quality . Change the product print-quality settings.

  • Print Density . Change the print-density settings, such as contrast, highlights, midtones, and shadows.

  • Paper Types . Change the mode settings for each media type, such as letterhead, prepunched, or glossy paper.

  • System Setup . Change the system settings, such as jam recovery and auto-continue. Change the Cartridge low threshold setting, which sets the toner level that causes a Low toner pop-up alert.

  • Service . Gain access to various procedures required to maintain the product.

  • Device Polling . Change the product polling settings, which determine how often HP ToolboxFX collects data from the product.

  • Save/Restore Settings . Save the current settings for the product to a file on the computer. Use this file to load the same settings onto another product or to restore these settings to this product at a later time.

  • Password . Set, change, or clear the product security password (see Turn on password protection from the control panel ).

Device Information

The Device Information page stores data about your product for future reference. The information that you type in the fields on this page appears on the Configuration page. You can type any character in each of these fields.

You must click Apply before your changes take effect.

Paper Handling

Use these options to configure your default settings. For more information, see Use the control-panel menus .

The following options are available for handling print jobs when the product is out of media:

  • Select Wait for paper to be loaded .

  • Select Cancel from the Paper out action drop-down list to cancel the print job.

  • Select Override from the Paper out action drop-down list to send the print job to another paper tray.

The Paper out time field specifies how long the product waits before acting on your selections. You can specify from 0 to 3600 seconds.

You must click Apply before your changes take effect.

Print Quality

Use these options to improve the appearance of your print jobs. For more information, see Control panel .

Color Calibration

  • Power On Calibration . Specify whether the product should calibrate when you turn it on.

  • Calibration Timing . Specify how frequently the product should calibrate.

  • Calibrate Now . Set the product to calibrate immediately.

You must click Apply before your changes take effect.

Print Density

Use these settings to make fine adjustments in the amount of each color of toner that is used for your printed documents.

  • Contrasts . Contrast is the range of difference between light (highlight) and dark (shadow) colors. To increase the overall range between light and dark colors, increase the Contrasts setting.

  • Highlights . Highlights are colors that are nearly white. To darken highlight colors, increase the Highlights setting. This adjustment does not affect midtone or shadow colors.

  • Midtones . Midtones are colors that are halfway between white and solid density. To darken midtone colors, increase the Midtones setting. This adjustment does not affect highlight or shadow colors.

  • Shadows . Shadows are colors that are nearly solid density. To darken shadow colors, increase the Shadows setting. This adjustment does not affect highlight or midtone colors.

Paper Types

Use these options to configure print modes that correspond to the various media types. To reset all modes to factory default settings, select Restore modes .

You must click Apply before your changes take effect.

System setup

Use the HP ToolboxFX system settings options to configure global settings for copy, fax, scan, and print, such as jam recovery and auto-continue.

You must click Apply before the changes take effect.

Service

During the printing process, paper, toner and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. The HP ToolboxFX provides an easy method for cleaning the paper path. For more information, see Clean the product .

Device polling

You can turn off HP ToolboxFX device polling to reduce network traffic, but doing so also disables some HP ToolboxFX features: pop-up alerts, fax log updates, the ability to receive faxes to this computer, and scanning using the Scan To button.

You must click Apply before the changes take effect.

Save/Restore

Saves printer settings to a file on your PC for backup.

Password

Set you system password.

Print Settings

The HP ToolboxFX Print Settings tab contains links to the following main pages:

  • Printing . Change the default product print settings, such as number of copies and paper orientation.

  • PCL5 . View and change the PCL5 settings.

  • PostScript . View and change the PS settings.

  • Photo . Change the photo settings and enable/disable the photo card slots (photo card models only).

Printing

Use these options to configure the settings for all print functions. These are the same options that are available on the control panel. For more information, see Use the control-panel menus .

You must click Apply before your changes take effect.

PCL5

Use these options to configure the settings when you are using the PCL print personality.

You must click Apply before your changes take effect.

PostScript

Use this option when you are using the PostScript print personality. When the Print PostScript error option is turned on, the PostScript error page automatically prints when PostScript errors occur.

You must click Apply before your changes take effect.

Network Settings

The network administrator can use this tab to control the network-related settings for the product when it is connected to an IP-based network.

E-mail

The HP ToolboxFX E-mail tab contains links to the following main pages:

  • E-mail Configuration . Configure scan-to-e-mail settings

  • E-mail Contacts . Make changes to the e-mail contacts list associated with the scan-to-e-mail feature.

E-mail configuration

Use the E-mail Configuration page to enable the scan-to-e-mail features and to specify the SMTP gateway, SMTP port, and other basic information. The SMTP gateway is a server that is used to send e-mail; for example, “mail.yourISP.com”. The SMTP port is a number between 0 and 65535. Contact your system administrator for this information.

Use the Test Settings button to test your scan-to-e-mail settings.

You must click Apply before your changes take effect.

E-mail contacts

Use the HP ToolboxFX E-mail Contacts page to add and remove individuals from your e-mail contacts list. The e-mail contacts list can contain up to 50 entries.

To add a contact to the e-mail contacts list, type the contact’s name in the Contact Name window. Type the associated e-mail address in the E-mail Address window. Then click Add . You can also add a contact by double-clicking an empty row in the e-mail contacts list. Then type your contact’s information in the appropriate windows and click OK . If you select a row that is occupied, the new entry will overwrite the existing entry.

To edit an existing contact entry, select the row containing the contact name, and then click Update . Type changes in the appropriate window, and then click OK .

To delete an entry from the e-mail contacts list, select the item, and then click Delete . To delete all entries, click Delete All , and then click Yes .

You must click Apply before your changes take effect.

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