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Advisory: (Revision) Oracle Solaris 10 - HP ProLiant Servers Configured with a 6-Core Intel Xeon 7400 or 5600 Series Processor May Display MCA Warning Messages During an Installation of Oracle Solaris 10 5/08 or Oracle Solaris 10 5/0

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01554955

Version: 3

Advisory: (Revision) Oracle Solaris 10 - HP ProLiant Servers Configured with a 6-Core Intel Xeon 7400 or 5600 Series Processor May Display MCA Warning Messages During an Installation of Oracle Solaris 10 5/08 or Oracle Solaris 10 5/0
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2010-06-07

Last Updated: 2010-06-07


DESCRIPTION

Document Version
Release Date
Details
3
06/04/2010
Updated scope of advisory.
2
09/18/2008
Updated Resolution to include reboot option.
1
09/15/2008
Original Document Release.

During the installation of Oracle 10 5/08 or Oracle Solaris 10 5/09, certain HP ProLiant servers listed in the scope section that are configured with a 6-Core Intel Xeon 7400 series processor or 6-Core Intel Xeon 5600 series processor either of the following may occur:

  • Server will panic and then reboot continuously at the copyright banner screen after several of the warning messages below are displayed.
  • Server will continue with the installation after several of the messages below are displayed.

SunOS Release 5.10 Version Generic_127128-11 32-bit
Copyright 1983-2008 Sun Microsystems, Inc. All rights reserved.
Use is subject to license terms.
WARNING: There will be no MCA support on chip 0 core 4 strand 4 (cmi_hdl_create returned NULL)
WARNING: There will be no MCA support on chip 1 core 4 strand 4 (cmi_hdl_create returned NULL)
WARNING: There will be no MCA support on chip 2 core 4 strand 0 (cmi_hdl_create returned NULL)
WARNING: There will be no MCA support on chip 3 core 4 strand 0 (cmi_hdl_create returned NULL)
WARNING: There will be no MCA support on chip 0 core 5 strand 0 (cmi_hdl_create returned NULL)
WARNING: There will be no MCA support on chip 1 core 5 strand 0 (cmi_hdl_create returned NULL)
WARNING: There will be no MCA support on chip 2 core 5 strand 0 (cmi_hdl_create returned NULL)
WARNING: There will be no MCA support on chip 3 core 5 strand 0 (cmi_hdl_create returned NULL)

SCOPE

Any of the following HP ProLiant servers attempting an installation of Oracle Solaris 10 5/08 or Oracle Solaris 10 5/09:

An HP ProLiant DL580 G5 server or HP ProLiant BL680c G5 server blade with any of the following 6-core Intel Xeon E7450 series processors.

  • E7458 2.40GHz 6core 90W
  • E7450 2.40GHz 6core 90W

OR

HP ProLiant ML370 G6 server, HP ProLiant DL370 G6 server, HP ProLiant DL380 G6 server, HP ProLiant DL360 G6 server, HP ProLiant DL320 G6 server, HP ProLiant BL2x220c G6 server blade, HP ProLiant BL280c G6 server blade, HP ProLiant BL460c G6 server blade, or HP ProLiant BL490c G6 server blade with any of the following 6-core Intel Xeon 5600 series processors:

  • X5670 2.93GHz 6core 95w
  • X5660 2.80GHz 6core 95w
  • X5650 2.66GHz 6core 95w
  • L5640 2.26GHz 6core 60w

Note: This is not ProLiant server-specific.

RESOLUTION

This does not occur during the installation of Oracle Solaris 10 5/10.

During the installation of Oracle Solaris 10 5/08 or Oracle Solaris 10 5/09, perform the following to prevent the system panic and continuous reboot condition:

  1. Reboot the server. At the GRUB boot manager screen, press the "e" key for edit mode (at the first line at the top listed as "Solaris.")
  2. Select the kernel string and edit by adding -kd.
  3. Press the "b" key to boot.
  4. At the kernel debugger screen, enter cmi_no_init/W1.
  5. Proceed using :c command and press the <ENTER> key.
  6. After the OS installation, repeat the above steps and boot the server.
  7. Add the following line to /etc/system file
    set cmi_no_init=1
  8. Reboot with the reboot option.
RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:


NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .
SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .
To search for additional advisories related to SUN Solaris, use the following search string:
+Advisory +ProLiant -"Software and Drivers" +SUN Solaris
KEYWORDS : Sun OS installation fails, installation for Sun OS

Hardware Platforms Affected: HP ProLiant BL280c G6 Server Blade, HP ProLiant BL2x220c G6 Server Blade, HP ProLiant BL460c G6 Server Blade, HP ProLiant BL490c G6 Server Blade, HP ProLiant BL680c G5 Server Blade, HP ProLiant DL320 G6 Server, HP ProLiant DL360 G6 Server, HP ProLiant DL370 G6 Server, HP ProLiant DL380 G6 Server, HP ProLiant DL580 G5 Server, HP ProLiant ML370 G6 Server
Operating Systems Affected: Sun Solaris 10 Intel Platform Edition(Third Party Products)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01554955
©Copyright 2010 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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