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HP Designjet 510 Printer Series - Connection and printing problems

Communication problems

Symptoms are:
  • The front-panel display does not show Processing when you are sending a print to the printer.
  • Your computer displays an error message when you are trying to print.
  • Computer or printer hangs (stays idle) while communication is taking place. However, note that large prints can take a correspondingly long time to print.
  • Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, etc.).
How to solve the problem:
  • Have you selected the correct printer in your software?
  • Does the printer work correctly when printing from other software?
  • If the printer is connected to a network, try using it when connected directly to your computer through parallel or USB ports.
  • If your printer is connected to your computer through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, cable converters, etc., try using it when connected directly to your computer.
  • Try another interface cable.

File size and memory

There is no direct relationship between file size on your computer and memory used in the printer to print that file. In fact, because of file compression (and general complexity) it is often impossible to estimate how much memory will be used. This means that some large prints will work fine, but some smaller prints may not.

To handle a job that will not print, you can select Send Job as a Bitmap in the driver’s Troubleshooting menu (Services tab). This may slow down print speed. Alternatively, you can install extra memory on the HP-GL/2 Accessory Card in your printer.

Printer does not print

  • You may have a power problem. If there is no activity at all from the printer, and the power on indicator in the power switch on the front of the printer is off, check that the power cable is connected correctly and that there is power available at the socket.
  • You may have a problem with your application driver. Is your software configured for this printer? For general advice, see the Assembly and Set-up Poster. For advice specific to your software, see the documentation supplied with the driver.
  • The file may be too large for the printer’s memory. This is the case if the front panel displays "Out of memory– data was lost". Look on your computer screen for any error message; some drivers allow you to choose a different printing mode and try to send the file again. If necessary, select Send Job as a Bitmap in the driver’s Troubleshooting menu (Services tab). This may slow down print speed. Alternatively, you can install extra memory on the HP-GL/2 Accessory Card in your printer.

Printer seems too slow

  • Did you specify Best print quality level on the front panel? Best quality mode prints take longer to print.
  • Did you specify the right paper type when loading the paper?
  • The printhead may need replacing.
  • Did you specify a Manual Dry Time in the front panel? Change the dry time to Automatic see Ink system.
  • Did you select Send Job as a Bitmap in the driver’s Troubleshooting menu (Services tab)? If so, try turning that option off.
  • If the printer is in Fast mode and the file it is printing contains high-density inked areas, the printer may need to slow down to compensate.

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