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HP Officejet 6500 (E709a) and 6500 Wireless (E709n and E709q) All-in-One Printers - Printout Is Blank or Has Very Little Ink

Issue

The product is working, but the printed output is blank or has very little ink.

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Check estimated ink levels and replace low or empty cartridges

Low ink can contribute to poor print quality. Follow these steps to check the ink levels, and then replace low or empty cartridges.

Step one: Check estimated ink levels

Use one of the following methods to check the estimated ink levels.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.

Method one: Check the ink levels from the computer using the HP Solution Center

  1. Open HP Solution Center:

    • Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .

    • Windows Vista: Click the Windows icon ( ), click All Programs , click HP , and then click HP Solution Center .

    HP Solution Center opens in a new window.

  2. Click Settings ( ).

  3. In the Print Settings area, click Printer Toolbox . The printer Toolbox opens.

  4. Click the Estimated Ink Level tab. The estimated ink levels display in a graphic on the computer.

    Figure 1: Estimated ink level graphic

    Estimated ink level graphic

    The colored bars represent the ink levels in the corresponding cartridge. Full color bars represent high ink levels, while color bars that approach the bottom of the bar represent low ink.

Method two: Check the ink-level indicators on the Printer Status Report

  1. Press the Setup button ( ) on the product control panel repeatedly until Print Report displays, and then press OK .

  2. Press the Right Arrow button ( ) to select Printer Status Report , and then press OK . The Printer Status Report prints.

    Figure 2: Example Printer Status Report

  3. Examine the ink-level indicators in the Ink Delivery System Information section of the report.

    Figure 3: Ink-level indicators on the Printer Status Report - Example of low black ink

    The colored bars represent the ink levels in the corresponding cartridge. Full color bars represent high ink levels, while color bars that approach the left side of the bar represent low ink.

Step two: Replace low or empty ink cartridges

Follow these steps to replace low or empty cartridges.

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  1. Press the Power button ( ) to turn on the product, if it is not already on.

  2. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage stops moving before proceeding.

    Figure 4: Open the cartridge access door

  3. Press in the tab on the front of the cartridge, and then pull it out and up to remove it from its slot.

    Figure 5: Remove the cartridge from its slot

    CAUTION: Do not lift the gray latch next to the carriage to install the cartridges. Doing so can result in incorrectly seated cartridges and printing problems. The latch must remain down to correctly install the cartridges.
  4. On the new cartridge, pull the orange pull-tab straight back to remove the plastic wrap.

    Figure 6: Remove the plastic wrap

  5. Twist the orange cap counterclockwise to snap it off the cartridge.

    Figure 7: Remove the orange cap

  6. With the cartridge contacts facing the printhead, slide the cartridge into the correct slot. The color-coded icons on the cartridge and in the printhead indicate the correct slot.

    Figure 8: Insert the cartridge

  7. Press down on the cartridge until it clicks firmly into place.

    Figure 9: Press the cartridge into place

  8. Repeat these steps for each cartridge that you want to replace.

  9. Close the cartridge access door. The carriage moves to the right side of the product.

  • If these steps resolved the issue , you do not need to continue troubleshooting.

  • If the issue persists , continue to the next solution.

Solution two: Make sure the cartridges are properly vented and latched

Follow these steps to check the cartridges to make sure they are properly vented and latched.

Step one: Make sure the cartridges are sufficiently vented

Follow these steps to make sure the ink cartridges are sufficiently vented.

  1. If the product is not already on, press the Power button ( ) to turn it on.

  2. Open the ink cartridge door.

    Figure 10: Open the ink cartridge door

    The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

  3. Press the tab on the front of one of the ink cartridges to release it, and then remove it from its slot.

    Figure 11: Remove the ink cartridge

    CAUTION: Do not lift the gray latch next to the carriage to remove the ink cartridge. Doing so can result in incorrectly seated ink cartridges and printing problems.
  4. Examine the vent area above the HP logo on the top of the ink cartridge.

    Figure 12: Vent area on the ink cartridge

    • If the ink cartridge still has the orange pull-tab attached, pull to remove it.

      Figure 13: Remove the orange pull-tab

    • If the cartridge has a clogged vent, try cleaning the vent with a pin.

      Figure 14: Correctly vented ink cartridge

      Figure 15: Vent clogged with adhesive

  5. Repeat these steps to inspect the vents on each of the ink cartridges.

  6. After inspecting the ink cartridges to make sure they are vented correctly, reinstall each cartridge.

Step two: Make sure the cartridges are securely latched

Follow these steps to make sure the cartridges are securely latched in their slots on the printhead.

  1. If the product is not already on, press the Power button ( ) to turn it on.

  2. If it is not already open, open the cartridge access door.

    Figure 16: Open the cartridge access door

    The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

  3. Make sure each cartridge is installed in the correct slot. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color.

    Figure 17: All cartridges installed with corresponding icon and color shown

  4. Make sure each ink cartridge is firmly in place in its slot. Run your finger along the top of the cartridges to feel for any that are protruding, and then press down firmly until the cartridge snaps into place.

  • If these steps resolved the issue , you do not need to continue troubleshooting.

  • If the issue persists , continue to the next solution.

Solution three: Clean the printhead

Use one of the following methods to clean the printhead.

Method one: Clean the printhead from the All-in-One control panel

  1. Load letter, A4, or legal size, unused, plain, white paper into the main input tray.

  2. On the product control panel, press the Setup button ( ).

  3. Press the Right Arrow button ( ) to select Tools , and then press OK .

  4. Press the Right Arrow button ( ) to select Clean Printhead , and then press OK . The product cleans the printhead.

  5. Press the Back button ( ) to return to the main screen.

Method two: Clean the printhead in HP Solution Center

  1. Open HP Solution Center:

    • Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .

    • Windows Vista: Click the Windows icon ( ), click All Programs , click HP , and then click HP Solution Center .

    HP Solution Center opens in a new window.

  2. Click Settings ( ), and then click Printer Toolbox . The printer Toolbox opens.

  3. Click the Services tab, and then click Clean Printhead .

  4. Click Clean to begin the cleaning process, and then follow the on-screen instructions to complete the process. A test page prints after the cleaning process completes.

    Figure 18: Example test page

  5. Recycle or discard the test page.

  • If these steps resolved the issue , you do not need to continue troubleshooting.

  • If the issue persists , continue to the next solution.

Solution four: Replace the problem cartridge

Follow these steps to replace the cartridge that is associated with the print quality issue.

Step one: Print a print quality diagnostic report

Follow these steps to print a print quality diagnostic report. This report diagnoses the cartridge that is associated with the print quality issue, or the problem cartridge.

  1. On the product control panel, press the Setup button ( ) until Print Report displays, and then press OK .

  2. Press the Right Arrow button ( ) to select Print Quality Report , and then press OK . The report prints.

    Figure 19: Example print quality report

Step two: Replace the problem cartridge

Replace the ink cartridge that is associated with the print quality issue according to the print quality report. (For example, if the issue occurs in the black portions of the printout, replace the black ink cartridge.)

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  1. Press the Power button ( ) to turn on the product, if it is not already on.

  2. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage stops moving before proceeding.

    Figure 20: Open the cartridge access door

  3. Press in the tab on the front of the cartridge, and then pull it out and up to remove it from its slot.

    Figure 21: Remove the cartridge from its slot

    CAUTION: Do not lift the gray latch next to the carriage to install the cartridges. Doing so can result in incorrectly seated cartridges and printing problems. The latch must remain down to correctly install the cartridges.
  4. On the new cartridge, pull the orange pull-tab straight back to remove the plastic wrap.

    Figure 22: Remove the plastic wrap

  5. Twist the orange cap counterclockwise to snap it off the cartridge.

    Figure 23: Remove the orange cap

  6. With the cartridge contacts facing the printhead, slide the cartridge into the correct slot. The color-coded icons on the cartridge and in the printhead indicate the correct slot.

    Figure 24: Insert the cartridge

  7. Press down on the cartridge until it clicks firmly into place.

    Figure 25: Press the cartridge into place

  8. Repeat these steps for each cartridge that you want to replace.

  9. Close the cartridge access door. The carriage moves to the right side of the product.

  • If these steps resolved the issue , you do not need to continue troubleshooting.

  • If the issue persists , continue to the next solution.

Solution five: Replace the printhead

If you have completed all of the troubleshooting steps and are still experiencing a problem, contact HP to replace the printhead.

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