Print | Rate this content

HP Officejet 6500 (E709a) and 6500 Wireless (E709n) All-in-One Printers - Receiving a Fax


This document includes instructions on how to receive a fax automatically or manually.

Receiving a fax

Follow these steps to receive a fax.

Receiving a fax automatically

To receive faxes automatically, set the Auto Answer () option to On (the default setting). The product will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings).

Receiving a fax manually

When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax.

  1. Make sure the product is turned on and you have paper loaded in the input tray.

  2. Remove any originals from the document feeder tray.

    NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the document feeder, then receiving the fax will be unsuccessful.
  3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the product answers. Or, turn off the Auto Answer setting so that the product does not automatically answer incoming calls.

  4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.

  5. When you hear fax tones from a sending fax machine, do the following:

    1. Press START FAX Black or START FAX Color on the device control panel.

    2. When prompted, select Fax Receive.

    3. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!