Imprimer | Évaluer ce contenu

Blinking Lights on the HP Officejet 4400 (K410), Deskjet Ink Advantage (K209), and Deskjet F4400 All-in-One Printer Series

Blinking Lights

The following sections describe the most common blinking lights combinations that display on the printer control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.

Figure 1: Control panel with the potential blinking lights indicated

Image: Control panel with the potential blinking lights indicated
1 - Power button light
2 - Estimated Ink Level lights
3 - Number of Copies display (where an 'E' might appear)
4 - Attention light
NOTE: There might be more than one solution for some blinking lights patterns. After you find the pattern that matches your blinking lights pattern, try each solution to resolve the issue.

Issue: The Attention light is blinking and an 'E' displays

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power button light: On

  • Estimated Ink Level lights: On

  • Number of Copies display: E

  • Attention light: Fast blinking

Figure 2: Attention light blinking

Image: Attention light blinking
1 - Attention light
  • Cause

    The cartridge access door is open.

Solutions

Solution one: Close the cartridge access door

Make sure that the cartridge access door is completely closed. The door snaps into place when it is closed completely. You might have to press the Power button again to resume the task.

Figure 3: Close the cartridge access door

Image:  Close the cartridge access door
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If you closed the cartridge door and the error still displays, or if you cannot close the door completely, continue to the next solution.

Solution two: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: One or both Estimated Ink Level lights blink, the Attention light blinks, and an 'E' displays

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power button light: On

  • Estimated Ink Level lights: An ! blinks fast (the ! might display above both the color and the black the ink level indicator, or it might display above only the black or the color ink level indicator)

  • Number of Copies display: E

  • Attention light: Fast blinking

Figure 4: Both estimated ink level lights and Attention light blink fast, and E displays indicating an issue with both cartridges or a carriage jam

Image: Both estimated ink level lights and Attention light blink fast, and E displays indicating an issue with both cartridges or a carriage jam

Figure 5: Color Estimated Ink Level lights and Attention light blink fast, and E displays indicating an issue with the color cartridge

Image: Color Estimated Ink Level lights and Attention light blink fast, and E displays indicating an issue with the color cartridge

Figure 6: Black Estimated Ink Level lights and Attention light blink fast, and E displays indicating an issue with the black cartridge

Image: Black Estimated Ink Level lights and Attention light blink fast, and E displays indicating an issue with the black cartridge
  • Cause

    One or both of the cartridges are missing, defective, or have tape on them, or there is a carriage jam.

Solutions

Solution one: Check cartridge compatibility

To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.

If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country/region location is correct.

Genuine HP cartridges can also be purchased from other retailers.

Which cartridges you use might depend on your country/region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country/region location is correct.

NOTE: For the United States only, go to the HP Home & Home Office Store .

Genuine HP cartridges can also be purchased from other retailers.

If your cartridges are not compatible, replace them with compatible HP cartridges, and then refer to the previous solution for steps to install the new cartridges.

NOTE: HP cannot guarantee the quality of refilled or remanufactured cartridges.
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Remove and reinsert the cartridges

Step one: Remove the cartridges

  1. Open the cartridge access door. The carriage moves to the center of the printer.

    NOTE: If the carriage does not move to the center, continue to the solution in this section to clear a carriage jam .

    Figure 7: Open the cartridge access door

    Image: Open the cartridge access door

    Figure 8: The carriage at the center of the printer

    Image: The carriage at the center of the printer
  2. Press down on one of the cartridges to release it, and then pull it out of its slot.

    Figure 9: Press down on the cartridge

    Image: Press down on the cartridge
  3. If the cartridge has a pink pull tab covering the nozzles, pull the pink pull tab to remove it.

    Figure 10: Remove the protective pull tab

    Image: Remove the protective pull  tab
    CAUTION: Do not touch the cartridge contacts or nozzles.

    Figure 11: Do not touch the contacts

    Image: Do not touch the contacts
  4. Repeat these steps to remove the other cartridge.

Step two: Reinstall the cartridges
  1. Hold the cartridge by its sides.

    CAUTION: Do not touch the cartridge contacts or nozzles.
  2. Slide the cartridge into its designated slot. The black parallelogram icon () designates the slot for the black cartridge, and the magenta half circle icon () designates the slot for the color cartridge.

    Figure 12: Insert the cartridge

    Illustrating of inserting the cartridge

    The cartridge rests in its slot at a slightly upward angle.

  3. Press the cartridge in to snap it into place.

    Figure 13: Snap the cartridge into place

    Image: Snap the cartridge into place
  4. Close the cartridge access door.

    Figure 14: Close the cartridge access door

    Image: Close the cartridge access door
  5. Repeat these steps to reinsert the other cartridge.

Step three: Print a Printer Status Report
  1. Load plain white paper in the tray.

  2. On the printer control panel, press and hold the Paper Type button and the Resize to Fit button at the same time.

    Figure 15: Press the Paper Type and Resize to Fit buttons

    Image: Press the Paper Type and Resize to Fit buttons
    1 - Paper Type button
    2 - Resize to Fit button
  3. Release both buttons at the same time. The printer prints a Printer Status Report.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution three: Clean the cartridge electrical contacts

Follow these steps in the order presented to clean the electrical contacts on the cartridges and inside the printer.

Step one: Clean the electrical contacts
  1. Gather the following materials:

    • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges)

      CAUTION: Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the printer.
  2. Press the Power button to turn on the printer, if it is not already on.

  3. Open the cartridge access door. The carriage moves to the center of the printer.

    Figure 16: Open the cartridge access door

    Image: Open the cartridge access door

    Figure 17: The carriage at the center of the printer

    Photograph of the carriage in its normal position
  4. Wait until the printer is idle and silent, and then disconnect the power cord from the rear of the printer.

  5. Lightly press down on a cartridge to release it from its slot, and then pull the cartridge out to remove it from its slot.

    Figure 18: Press down on the cartridge

    Image: Press down on the cartridge
    CAUTION: Do not remove both cartridges at the same time. Remove and clean each cartridge one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.
  6. Hold the cartridge by its sides.

  7. Dip a clean foam rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

  8. Clean the copper-colored electrical contacts.

    CAUTION: Do not clean the ink nozzles on the bottom of the cartridge.

    Figure 19: Clean the contacts

    Image: Clean the contacts
    1 - Copper-colored contacts
    2 - Ink nozzles (do not clean)
  9. Allow the contacts to dry for about 10 minutes.

  10. Clean the contacts in the carriage inside the printer.

    Figure 20: Clean the carriage contacts

    Image: Clean the carriage contacts
  11. Either let the carriage contacts sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  12. Hold the cartridge by its sides.

    CAUTION: Do not touch the cartridge contacts or nozzles.

    Figure 21: Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles
  13. Slide the cartridge into its designated slot. The black parallelogram icon () designates the slot for the black cartridge, and the magenta half circle icon () designates the slot for the color cartridge.

    Figure 22: Insert the cartridge

    Image: Insert the cartridge

    The cartridge rests in its slot at a slightly upward angle.

  14. Repeat these steps to clean the contacts on the other cartridge.

  15. When both cartridges are clean and reinserted, close the cartridge access door.

    Figure 23: Close the cartridge access door

    Image: Close the cartridge access door
  16. Reconnect the power cord to the rear of the printer.

  17. Press the Power button to turn on the printer.

Step two: Print a Printer Status Report
  1. Load plain white paper in the tray.

  2. On the printer control panel, press and hold the Paper Type button and the Resize to Fit button at the same time.

    Figure 24: Press the Paper Type and Resize to Fit buttons

    Image: Press the Paper Type and Resize to Fit buttons
    1 - Paper Type button
    2 - Resize to Fit button
  3. Release both buttons at the same time. The printer prints a Printer Status Report.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution four: Clear a carriage jam

The carriage, which holds the cartridges, stalls inside the printer causing the Attention light to blink. Follow these solutions to clear a carriage jam.

Video of clearing a carriage jam

The following video demonstrates the steps for clearing a carriage jam on the HP Deskjet F4480 All-in-One printer. The product in the video might not look exactly like your product, but the steps are the same.

.

If you have trouble viewing the video, or to the view the video in a different size, click here Site Web non-HP to play the video (in English) on YouTube.

Solution one: Turn the printer off and on again

Step one: Restart the printer

  1. Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the rear of the printer.

  2. Wait 60 seconds.

  3. Reconnect the power cord to the rear of the printer.

  4. Press the Power button to turn on the printer.

    NOTE: The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.
Step two: Print a Printer Status Report

Print a test page to make sure that the hardware functions correctly.

  1. Load plain white paper in the tray.

  2. On the printer control panel, press and hold the Paper Type button and the Resize to Fit button at the same time.

    Figure 25: Press the Paper Type and Resize to Fit buttons

    Image: Press the Paper Type and Resize to Fit buttons
    1 - Paper Type button
    2 - Resize to Fit button
  3. Release both buttons at the same time. The printer prints a Printer Status Report.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution two: Clear any jammed paper

Step one: Remove any loose paper from the tray

Remove any loose sheets of paper from the input tray and the output tray.

CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear any jammed paper from the rear of the printer
  1. Press the Power button to turn off the printer.

  2. Disconnect the power cord from the rear of the printer, and then unplug the power cord from the power source or electrical outlet.

    WARNING: You must disconnect the power cord before reaching inside the HP printer to avoid risk of injuries or electric shock.
  3. Disconnect the USB cable from the rear of the printer if you have a USB connection to the computer.

  4. In the rear of the printer, press in the tab on the left side of the rear access door to release the door. Pull the door away from the printer to remove it.

    Figure 26: Open the rear access door

    Image: Open the rear access door
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the printer. Use both hands to pull any whole sheets of paper to avoid tearing them.

    Figure 27: Gently remove any jammed paper

    Image: Gently remove any jammed paper
    NOTE: Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams are likely to occur.

    Figure 28: Remove any scraps of paper

    Image: Remove any scraps of paper
  6. Reattach the rear access door to the printer.

Step three: Clear any jammed paper from the front of the printer
  1. Open the cartridge access door.

    Figure 29: Open the cartridge access door

    Image: Open the cartridge access door
  2. Gently remove any jammed paper and bits of torn paper from the cartridge access area. To avoid tearing any whole sheets of paper, pull the paper with both hands.

    NOTE: Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams are likely to occur.
  3. Close the cartridge access door.

    Figure 30: Close the cartridge access door

    Image: Close the cartridge access door
  4. Reconnect the power cord to the rear of the printer, and then reconnect the USB or Ethernet cable.

  5. Plug the power cord back into the power source or electrical outlet.

  6. Press the Power button to turn on the printer.

Step four: Print a Printer Status Report
  1. Load plain white paper in the tray.

  2. On the printer control panel, press and hold the Paper Type button and the Resize to Fit button at the same time.

    Figure 31: Press the Paper Type and Resize to Fit buttons

    Image: Press the Paper Type and Resize to Fit buttons
    1 - Paper Type button
    2 - Resize to Fit button
  3. Release both buttons at the same time. The printer prints a Printer Status Report.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution three: Make sure that the carriage moves freely

Step one: Check the carriage path for obstructions
  1. Press the Power button to turn on the printer.

  2. Open the cartridge access door. If the carriage tries to move to the center of the printer, allow it to move to that position.

    Figure 32: The carriage in its normal position

    Image: The carriage in its normal position
  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the power source or electrical outlet.

    WARNING: To avoid the risk of electrical shock, you must unplug the power cord before moving the carriage by hand and resetting the paper feed mechanism.
  5. Unplug the power cord from the power source or electrical outlet.

  6. Check for and remove any loose paper or objects that might be restricting the carriage.

    NOTE: Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams are likely to occur.

    Figure 33: Paper restricting the carriage

    Image: Paper restricting the carriage
  7. Reach into the cartridge access area, and then manually move the carriage.

    • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

    • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

    • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

  8. Remove any loose paper or objects found.

  9. Make sure that the carriage can move freely across the width of the printer by gently pushing the carriage to the left, and then to the right.

  10. Close the cartridge access door.

    Figure 34: Close the cartridge access door

    Image: Close the cartridge access door
  11. Reconnect the power cord to the rear of the printer, and then reconnect the USB or Ethernet cable.

  12. Plug the power cord back into the power source or electrical outlet.

  13. Press the Power button to turn on the printer.

Step two: Print a Printer Status Report
  1. Load plain white paper in the tray.

  2. On the printer control panel, press and hold the Paper Type button and the Resize to Fit button at the same time.

    Figure 35: Press the Paper Type and Resize to Fit buttons

    Image: Press the Paper Type and Resize to Fit buttons
    1 - Paper Type button
    2 - Resize to Fit button
  3. Release both buttons at the same time. The printer prints a Printer Status Report.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution four: Plug the All-in-One directly into a wall outlet
Step one: Plug the All-in-One directly into a wall outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.

  1. Disconnect the power cord from the rear of the product.

  2. Unplug the power cord from any power strips or surge suppressors.

  3. Plug the power cord directly into an electrical outlet.

  4. Reconnect the power cord to the rear of the product.

  5. Press the Power button () to turn on the product.

  6. Try the task again.

    If the issue persists, try a different electrical outlet.

Step two: Print a Printer Status Report
  1. Load plain white paper in the tray.

  2. On the printer control panel, press and hold the Paper Type button and the Resize to Fit button at the same time.

    Figure 36: Press the Paper Type and Resize to Fit buttons

    Image: Press the Paper Type and Resize to Fit buttons
    1 - Paper Type button
    2 - Resize to Fit button
  3. Release both buttons at the same time. The printer prints a Printer Status Report.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution five: Reset the All-in-One

Step one: Reset the All-in-One

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print a Printer Status Report
  1. Load plain white paper in the tray.

  2. On the printer control panel, press and hold the Paper Type button and the Resize to Fit button at the same time.

    Figure 37: Press the Paper Type and Resize to Fit buttons

    Image: Press the Paper Type and Resize to Fit buttons
    1 - Paper Type button
    2 - Resize to Fit button
  3. Release both buttons at the same time. The printer prints a Printer Status Report.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution five: Replace an old or defective cartridge

If the ! blinks above the color ink level indicator, replace the color cartridge. If the ! blinks above the black ink level indicator, replace the black cartridge. If the ! blinks above both indicators, replace both cartridges.

Step one: Remove the old cartridge
  1. Press the Power button to turn on the printer.

  2. Open the cartridge access door. The carriage moves to the center of the printer.

    Figure 38: Open the cartridge access door

    Image: Open the cartridge access door

    Figure 39: The carriage at the center of the printer

    Photograph of the carriage in its normal position
  3. Wait until the printer is idle and silent, and then disconnect the power cord from the rear of the printer.

  4. Lightly press down on a cartridge to release it from its slot, and then pull the cartridge out to remove it.

    Figure 40: Press down on the cartridge

    Image: Press down on the cartridge
    CAUTION: Do not remove both cartridges at the same time. Remove each cartridge one at a time.
Step two: Install the new cartridges
  1. Remove the new cartridge from its packaging.

    Figure 41: Remove the new cartridge

    Image: Remove the new cartridge
  2. Remove the pink pull tab covering the nozzles.

    Figure 42: Remove the protective pull tab

    Image: Remove the protective pull tab
    CAUTION: Do not touch the cartridge contacts or nozzles.

    Figure 43: Do not touch the contacts

    Image: Do not touch the contacts
  3. Hold the cartridge by its sides.

  4. Slide the cartridge into its designated slot. The black parallelogram icon () designates the slot for the black cartridge, and the magenta half circle icon () designates the slot for the color cartridge.

    Figure 44: Insert the cartridge

    Illustrating of inserting the cartridge

    The cartridge rests in its slot at a slight upward angle.

  5. Press the cartridge in to snap it into place.

    Figure 45: Snap cartridge into place

    Image: Snap cartridge into place
  6. Close the cartridge access door.

    Figure 46: Close the cartridge access door

    Image: Close the cartridge access door
  7. Wait for the printer to print an alignment page.

  8. Load the alignment page print side down on the scanner glass.

    Figure 47: Load the alignment page

    Image: Load the alignment page
  9. Lower the scanner lid, and then press the Scan button () to complete the alignment.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution six: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Number of Copies light blinks and displays a Paper icon, and the Attention light blinks

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power button light: On

  • Estimated Ink Level lights: ! On

  • Number of Copies display:! Fast blinking with a Paper icon

  • Attention light: Fast blinking

Figure 48: Number of Copies and Attention lights blinking

Image: Number of Copies and Attention lights blinking
  • Cause

    The paper tray is empty, or a paper jam has occurred.

Solutions

Solution one: Restart the printer

Step one: Turn off the All-in-One, and then on again

  1. Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the rear of the printer.

  2. Wait 60 seconds.

  3. Reconnect the power cord to the rear of the printer.

  4. Press the Power button to turn on the printer.

    NOTE: The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.
Step two: Print a Printer Status Report

Print a test page to make sure that the hardware functions correctly.

  1. Load plain white paper in the tray.

  2. On the printer control panel, press and hold the Paper Type button and the Resize to Fit button at the same time.

    Figure 49: Press the Paper Type and Resize to Fit buttons

    Image: Press the Paper Type and Resize to Fit buttons
    1 - Paper Type button
    2 - Resize to Fit button
  3. Release both buttons at the same time. The printer prints a Printer Status Report.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution two: Check the condition of the paper, and then reload it

Follow these steps to check the paper.

Step one: Open the paper tray
  1. Place your index finger at the top of the closed input tray at the front of the printer.

  2. Gently lower the tray until it is horizontal and stops.

  3. Pull out the paper tray extender.

    Figure 50: Lower the input tray and pull out the tray extender

    Image: Lower the input tray and pull out the tray extender
  4. You might have to press the Power button again to resume the task.

Step two: Check the condition of the paper

  1. Remove the stack of paper from the tray.

  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

    NOTE: If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.

  5. Tap the stack of paper on a flat surface to align the edges.

  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

    NOTE: You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.
Step three: Reload the paper
  1. Pull out the tray extender.

    Figure 51: Pull out the paper tray extender

    Image: Pull out the paper tray extender
  2. Lift up the paper stop at the end of the tray extender.

    Figure 52: Lift up the paper stop

    Image: Lift up the paper stop
  3. Slide the paper width guide to its outermost position.

    Figure 53: Slide the paper width guide to its outermost position

    Image: Slide the paper width guide to its outermost position
  4. Load paper in the input tray with the short edge forward and the print side down. Gently slide the paper stack into the tray until it stops.

    Figure 54: Load paper into the tray

    Image: Load paper into the tray
  5. Adjust the paper width guide inward so that it rests against the stack of paper.

    Figure 55: Adjust the paper width guide

    Image: Adjust the paper width guide
  6. Check the control panel to see if the lights are still blinking.

Step four: Print a Printer Status Report

Print a test page to make sure that the hardware functions correctly.

  1. Load plain white paper in the tray.

  2. On the printer control panel, press and hold the Paper Type button and the Resize to Fit button at the same time.

    Figure 56: Press the Paper Type and Resize to Fit buttons

    Image: Press the Paper Type and Resize to Fit buttons
    1 - Paper Type button
    2 - Resize to Fit button
  3. Release both buttons at the same time. The printer prints a Printer Status Report.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution three: Adjust the print settings

Step one: Adjust the print settings

  1. Open the Print settings.

    1. In Word 2003 and 2010, click File, and then click Print.
    2. In Word 2007, click the Office button (), and then click Print.

  2. Make sure that your printer is in the Name or Printers drop-down list box, and then click Properties or Printer Properties.

  3. Click the Features or Paper/Quality tab.

  4. Select a paper size from the Paper Size drop-down list. For example, if you want to print on 8.5 x 11 (letter) sized paper, select Letter. If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.

    1. Select Custom from the drop-down list.

    2. In the Custom Paper Size dialog box, type a name for the new custom size.

    3. In the Width and Height boxes, type the dimensions.

    4. In the Units dialog box, select the unit of measurement, inches or millimeters, and then click Save.

    5. Click OK to close the Custom Paper Size dialog box, and then click OK again to close the Properties window.

      NOTE: You must exit the Properties window to apply your changes.
    6. Open the Properties window again, and select the new custom size from the Size drop-down list.

  5. Select the paper type.

    1. In the Paper Type or Type is drop-down list, click More.

    2. Click the desired paper type, and then click OK.

  6. In the Paper Source drop-down list, select the paper source.

  7. Change any other settings, and then click OK to close the Properties window.

Step two: Print a Printer Status Report

Print a test page to make sure that the hardware functions correctly.

  1. Load plain white paper in the tray.

  2. On the printer control panel, press and hold the Paper Type button and the Resize to Fit button at the same time.

    Figure 57: Press the Paper Type and Resize to Fit buttons

    Image: Press the Paper Type and Resize to Fit buttons
    1 - Paper Type button
    2 - Resize to Fit button
  3. Release both buttons at the same time. The printer prints a Printer Status Report.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution four: Clear a paper jam

Follow these steps to clear a paper jam from the printer.

Video of clearing a paper jam

The following video demonstrates the steps explained on this page. The outside of the product might look different, but the steps are the same for your product.

If you have trouble viewing the video or to view the video in a different size, click here Site Web non-HP to play the video on YouTube.

Experiencing frequent or recurring paper jams?

The following recommendations can help prevent recurring paper jams in your HP product.

  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.

  • Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.

    CAUTION: Do not force the paper to move too far forward in the tray.
  • Do not overload the tray with paper.

  • Only add paper to the tray when the product is not printing.

  • Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.

  • Do not print on paper with paper clips or staples attached.

  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.

  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.

  • Do not use paper that is too thin, too thick, or too glossy for the product.

Paper jam causes

The following factors can cause paper jams:

  • Paper loaded incorrectly in the paper tray.

  • Damaged or dirty paper rollers.

  • Torn, wrinkled, or damp paper loaded in the paper tray.

  • The rear access door might not be closed or is not locked into place.

  • Paper was added to a stack already in the tray while the HP product was printing.

  • The tray contains more than one type of paper.

  • The paper is jammed inside the HP product where you cannot see it.

  • An obstruction is blocking the paper path.

  • Torn pieces of paper from a previous jam are stuck in the product.

  • The tray is too full.

  • If printing on an envelope, the edges of the envelope are bent.

Step one: Remove any loose paper

Remove any loose sheets of paper from the input tray and the output tray.

CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paper
Do not pull jammed paper
Image: Remove any loose paper
Image: Do not pull jammed paper
Step two: Clear the paper jam from the rear of the printer
CAUTION: Never pull jammed paper from the front of the printer. If you can pull it from the rear of the printer or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the printer.
  1. Disconnect the USB cable from the rear of the printer.

  2. Press the Power button to turn off the printer.

  3. Disconnect the power cord from the rear of the printer.

  4. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the printer to remove it.

    Figure 58: Remove the rear access door

    Image: Remove the rear access door
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the printer. Use both hands to pull any whole sheets of paper to avoid tearing them.

    Figure 59: Gently remove the jammed paper

    Image: Gently remove the jammed paper
    CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams are likely to occur.

    Figure 60: Remove scraps of paper

    Image: Remove scraps of paper
  6. Reattach the rear access door to the printer.

    Figure 61: Reattach the rear access door

    Image: Reattach the rear access door
Step three: Clear the jam from the front of the printer
  1. Open the cartridge access door.

    Figure 62: Open the cartridge access door

    Image: Open the cartridge access door
  2. Carefully remove any jammed paper from the front of the printer.

    NOTE: Remove paper from the front of the printer as carefully as possible. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur, and this could damage the print mechanism.
  3. Close the cartridge access door.

    Figure 63: Close the cartridge access door

    Image: Close the cartridge access door
  4. Reconnect the power cord to the rear of the printer.

  5. Press the Power button to turn on the printer.

Step four: Print a Printer Status Report
  1. Load U.S. letter or A4, unused, plain white paper into the input tray.

  2. On the control panel, press and hold the Paper Type button and Resize to Fit button at the same time.

    Figure 64: Press the Paper Type and Resize to Fit buttons

    Image: Press the Paper Type and Resize to Fit buttons
    1 - Paper Type button
    2 - Resize to Fit button
  3. Release both buttons at the same time. The printer prints a Printer Status Report.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution five: Make sure that the carriage moves freely

Use the following steps to make sure that the carriage moves freely.

Step one: Check the paper path
  1. Press the Power button to turn on the printer.

  2. Open the cartridge access door. The carriage moves to the center of the printer.

    Figure 65: Open the cartridge access door

    Image: Open the cartridge access door

    Figure 66: The carriage at the center of the printer

    Photograph of the carriage in its normal position
  3. Without turning off the printer, disconnect the power cord from the rear of the printer.

    CAUTION: You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Unplug the power cord from the power source or electrical outlet.

  5. Check for any paper or object that might be restricting the carriage.

    NOTE: You might need a flashlight to illuminate areas for proper viewing.
  6. Remove any loose paper or obstructions you find.

  7. Reach inside the printer, and then manually move the carriage.

    • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

    • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

    • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

  8. Make sure that the carriage can move freely across the width of the printer by gently pushing the carriage to the left and then to the right.

  9. Close the cartridge access door.

    Figure 67: Close the cartridge access door

    Image: Close the cartridge access door
  10. Reconnect the power cord to the rear of the printer.

  11. Plug the power cord back into the power source or electrical outlet.

  12. Press the Power button to turn on the printer.

Step two: Print a Printer Status Report
  1. Load U.S. letter or A4, unused, plain white paper into the input tray.

  2. On the control panel, press and hold the Paper Type button and Resize to Fit button at the same time.

    Figure 68: Press the Paper Type and Resize to Fit buttons

    Image: Press the Paper Type and Resize to Fit  buttons
    1 - Paper Type button
    2 - Resize to Fit button
  3. Release both buttons at the same time. The printer prints a Printer Status Report.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution six: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.

Step one: Clean the rollers
  1. Gather the following materials:

    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the printer)

  2. Press the Power button to turn off the printer.

  3. Disconnect the power cord from the rear of the printer.

    CAUTION: You must disconnect the power cord to reach into the printer without the risk of an electrical shock.
  4. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the printer to remove it.

    Figure 69: Remove the rear access door

    Image: Remove the rear access door
  5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  6. Press the cloth against the paper feed rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Figure 70: Clean the paper feed rollers

    Image: Clean the paper feed rollers
  7. Allow the rollers to dry for 10 to 15 minutes.

  8. Check the paper feed rollers on the rear access door to make sure that they are clean, free of paper bits, and rotate freely.

    Figure 71: The rollers in the rear access door

    Photograph of rear access door rollers
  9. Gently push the rear access door into the printer until it snaps firmly into place.

  10. Reconnect the power cord to the rear of the printer.

  11. If the printer does not turn on automatically, press the Power button () to turn it on.

Step two: Print a Printer Status Report
  1. Load U.S. letter or A4, unused, plain white paper into the input tray.

  2. On the control panel, press and hold the Paper Type button and Resize to Fit button at the same time.

    Figure 72: Press the Paper Type and Resize to Fit buttons

    Image: Press the Paper Type and Resize to Fit buttons
    1 - Paper Type button
    2 - Resize to Fit button
  3. Release both buttons at the same time. The printer prints a Printer Status Report.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution seven: Reset the All-in-One

Follow these steps to reset the printer and print a Printer Status Report.

Step one: Perform a power reset
  1. Press the Power button to turn on the printer.

  2. With the printer turned on, disconnect the power cord from the rear of the printer.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the printer.

  7. If the printer does not turn on by itself, press the Power button to turn it on.

Step two: Print a Printer Status Report
  1. Load U.S. letter or A4, unused, plain white paper into the input tray.

  2. On the control panel, press and hold the Paper Type button and Resize to Fit button at the same time.

    Figure 73: Press the Paper Type and Resize to Fit buttons

    Image: Press the Paper Type and Resize to Fit buttons
    1 - Paper Type button
    2 - Resize to Fit button
  3. Release both buttons at the same time. The printer prints a Printer Status Report.

  • If these steps resolved the issue, and the Printer Status Report prints, there is no need to continue troubleshooting. Connect the USB cable to continue the print job.

  • If the issue persists, or if the Printer Status Report does not print, continue to the next solution.

Solution eight: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: After pressing the Scan button, the Power button and Attention lights blink fast for 10 seconds

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power button light: Blinks fast for 10 seconds, and then remains on

  • Estimated Ink Level lights: On

  • Number of Copies display: On

  • Attention light: Blinks fast for 10 seconds, and then turns off

Figure 74: Power and Attention lights blink fast for 10 seconds

Image:  Power and Attention lights blink fast for 10 seconds
  • Cause

    The scan to the computer fails if the computer is turned off, if the full feature HP software is not installed, or if there is an issue with the connection to the computer.

Solutions

Solution one: Run an automated tool to troubleshoot scan issues (Windows only)

Step one: Download the automated tool

The HP Print and Scan Doctor works with most HP printers, is available in most languages, and works in Windows operating systems only. Download it free from the HP website.

  1. Go to the HP Print and Scan Doctor page.

  2. Click Download, and then follow the on-screen instructions to save the software to your computer.

  3. Open the folder where the computer saved the software file (usually Downloads), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Run the tool

Follow these steps to run the tool on your computer.

  1. Press the Power button to turn on the product, if it is not already on.

  2. From the Product column in the Print and Scan Doctor, select your HP product.

    If your product is not in the list, turn it off and back on, and then click Retry.

  3. Click Next. The Print and Scan Doctor checks the connection for your product and, if the connection fails, it offers options to help.

  4. Depending on your issue, click Fix Printing or Fix Scanning to start diagnosing the cause of the issue.

Step three: Resolve any scan issues

  1. In the Print and Scan Doctor results screen, view the list of actionable results.

    • If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.

    • If you see a red X (), follow the on-screen instructions to resolve the issue.

  2. When you have finished fixing all the diagnosed problems, click Test Scan or Skip.

    • If you click Test Scan, the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.

    • If you click Skip and are not experiencing additional issues, click Quit to exit the tool.

    • If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Install the HP software

You must install the HP printer software to scan from the printer to the computer.

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.

  3. Go to HP Drivers & Downloads .

  4. If the Welcome to HP Support page opens, follow these steps:

    1. In the Enter product name or number field, type your printer model or number.

    2. In the Questions or keywords field, type driver, and then press Enter.

      You might need to select your printer model number from a list of similar printer models.

    3. Next to the image of your printer, click the name of your printer.

      Figure 75: Example of the link to your printer homepage

      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.

  5. Select your operating system, and then click Next.

    A list of drivers and other downloads display.

  6. Scroll down the page, and then click Driver - Product Installation Software.

  7. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.

  8. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Reset the computer and the printer

  1. Restart your computer.

  2. With the printer turned on, unplug the power cord from the rear of the printer.

  3. Unplug the power cord from the electrical outlet.

  4. Wait 15 seconds.

  5. Reconnect the power cord to the printer, and then reconnect the power cord to the electrical outlet.

  6. If the printer does not automatically turn on, press the Power button.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Check the USB connection to the computer

NOTE: Make sure to turn on the printer before continuing with these steps.
Step one: Disconnect and reconnect the USB cable

Follow these steps to make sure that the USB cable is connected correctly to the printer.

  1. Connect the small end of the USB cable to the rear of the printer.

    The icon on the USB cable () faces up when the cable is connected correctly to the printer.

    Figure 76: Connect the small end of the USB cable to the rear of the printer

    Image: Connect the small end of the USB cable to the rear of the printer.
  2. Connect the other end of the USB cable to the computer.

    Figure 77: Connect the other end of the USB cable to the computer

    Image: Connect the other end of the USB cable to the computer.
  3. Try scanning the document again.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step two: Test the USB connection

Follow these steps to test the USB connection, depending on your connection type.

To test the USB connection, choose the option for your type of USB connection:

  • Option one: The USB cable connects directly from the printer to the computer

    1. Connect the USB cable to another available USB port. For example, if the USB cable is connected in front of the computer, connect it to a port in the rear of the computer.

    2. Restart the computer and the printer.

    3. Try scanning the document again.

  • Option two: The USB cable connects to a USB hub or a laptop docking station

    1. Disconnect the USB cable from the hub or docking station, and then connect it directly to the computer.

    2. Restart the computer and the printer.

    3. Try scanning the document again.

      NOTE: If the printer works after you connect the USB cable directly to the computer, there might be a problem with the hub or docking station. Either leave the USB cable connected directly to the computer, or contact the manufacturer of the hub or docking station for troubleshooting.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step three: Try a different USB cable

  1. Try using a different USB cable.

  2. Try scanning the document again.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step four: Remove additional USB devices that connect to the computer

If you have several USB-connected devices, the computer might not have sufficient power supplied to the USB ports to detect all of them.

If you have several USB-connected devices, the computer might not have sufficient power supplied to the USB ports to detect all of them.

  1. Disconnect all USB devices from the computer except for the keyboard, the mouse, and the printer.

  2. Try scanning the document again.

    NOTE: If removing other devices resolves the issue, HP recommends installing a powered hub to connect multiple USB devices.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution five: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: All the lights are blinking fast

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power button light: Fast blinking

  • Estimated Ink Level lights: Both ! are fast blinking

  • Number of Copies display: E

  • Attention light: Fast blinking

Figure 79: All the lights blink fast

Image: All the lights blink fast
  • Cause

    A fatal error has occurred.

Solutions

Solution one: Reset the All-in-One

  1. Press the Power button to turn off the printer.

    NOTE: The printer might not turn off after pressing the Power button. Continue to the next step regardless.
  2. Disconnect the power cord from the rear of the printer.

  3. Unplug the power cord from the electrical outlet.

  4. Wait 60 seconds.

  5. Plug the power cord back into the electrical outlet.

  6. Reconnect the power cord to the rear of the printer.

  7. Press the Power button to turn on the printer.

  8. Check the lights on the control panel to make sure that they are no longer blinking.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Power light is blinking slowly or blinking normally

In this normal condition, the following blinking lights pattern displays on the control panel:

  • Power button light: Blinking

  • Estimated Ink Level lights: ! On

  • Number of Copies display:! 0

  • Attention light: Off

Figure 93: Power light blinking

Image: Power light blinking
1 - Power button light
  • Cause

    The printer is turning on, or is busy processing a print, scan, copy, or maintenance job.

Solutions

Solution one: Wait for the job to finish

Wait for the current task to finish before starting another task.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: All the lights are off

In this normal condition, the following blinking lights pattern displays on the control panel:

  • Power button light: Off

  • Estimated Ink Level lights: Off

  • Number of Copies display: Off

  • Attention light: Off

Figure 94: All the lights are off

Image: All the lights are off
  • Cause

    The printer is turned off.

Solutions

Solution one: Turn on the printer

Press the Power button to turn on the printer.

If the printer does not turn on, continue to the next solution.

Solution two: Make sure that the printer is plugged in

Follow these steps to make sure that the power cord is connected to the rear of the printer and plugged into an electrical outlet.

  1. Check the rear of the printer to make sure that the cord from the power supply is inserted securely into the power connection.

  2. Check the power supply to make sure that the power cord is securely plugged into it.

  3. Check the electrical outlet to make sure that the power cord is securely plugged into it.

    Figure 95: Check the electrical connections

    Image: Check the electrical connections
  4. Press the Power button to turn on the printer.

  5. If the printer does not turn on, follow the same steps and try a different wall outlet.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Press the Power button more slowly

The printer might not respond if you press the Power button too quickly.

Press the Power button slowly to turn on the printer.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Test the power with a compatible power cord from a different printer

If you have another available power cord that is compatible with the printer, use the alternate cord to test the power.

  1. Press the Power button to turn off the printer.

  2. Disconnect the power cord from the rear of the printer.

    Figure 96: Disconnect the power cord

    Image: Disconnect the power cord
  3. Unplug the power cord from the wall outlet.

  4. Connect the alternate power cord to the rear of the printer.

  5. Plug the alternate power cord into the wall outlet.

  6. Press the Power button to turn on the printer.

  • If the printer turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Right-click the following link, How to Buy HP , to buy a compatible power cord.

  • If the printer does not turn on with the alternate power cord, continue to the next solution.

Solution five: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Service the All-in-One

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

Envoyez vos commentaires

Merci de bien vouloir évaluer les informations de cette page pour nous aider à améliorer notre contenu. Merci !