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HP Deskjet D2600 Series Printers - 'Cartridge Problem' or 'Incompatible Cartridges' Message Displays on the Computer in Windows and the Cartridge Status Lights Blink after Cartridges are Installed

Issue

A 'Cartridge Problem' or 'Incompatible Cartridges' error message displays on the computer running Windows after you install a cartridge, and one (or both) of the cartridge status lights begin to blink.

Solution

Follow these steps to resolve the issue.

NOTE: If you installed two new cartridges, perform the steps on both cartridges.

Before you begin, make sure the newly installed cartridges are compatible with your product.

To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.

If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country/region location is correct.

Genuine HP cartridges can also be purchased from other retailers.

Which cartridges you use might depend on your country/region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country/region location is correct.

NOTE: For the United States only, go to the HP Home & Home Office Store .

Genuine HP cartridges can also be purchased from other retailers.

Step one: Remove, inspect, and reseat the cartridge

The cartridge might not have full electrical contact with the product. Removing and reinstalling the cartridge might help.

NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges. Use genuine HP cartridges for good print quality.
  1. If the product is not already on, press the Power button () to turn it on.

  2. Open the cartridge door.

    The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 1: Open the cartridge door.

    Image of the cartridge door open.
  3. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

    CAUTION: Do not leave cartridges outside the product for more than 30 minutes.

    Figure 2: Remove the cartridge

    Image of removing the cartridge from its slot.
    CAUTION: Do not touch the copper electrical contacts or the ink nozzles.

    Figure 3: Electrical contacts and nozzles

    Image of the electrical contacts and nozzles.
    1 - Copper electrical contacts
    2 - Nozzles
  4. Check the electrical contacts for debris.

  5. Remove any clear protective tape that might be still on the nozzles.

    CAUTION: Do not try to remove the copper electrical strip.

    Figure 4: Remove any clear protective tape from the nozzles

    Image of the protective tape being removed from the nozzles.
  6. Find the number on the label on the top of the cartridge.

    Figure 5: Number on cartridge label

    Image showing the numbers on the cartridges.
    1 - Cartridge numbers
  7. Hold the cartridge with the HP logo on top, and insert the cartridge back into its slot. Push the cartridge in firmly until it snaps into place.

    • Insert the tri-color cartridge in the slot on the left.

    • Insert the black cartridge in the slot on the right.

  8. Hold the cartridge with the HP logo on top, and insert the cartridge back into its slot. Push the cartridge in firmly until it snaps into place.

    Figure 6: Example of reinserting the tri-color cartridge

    Image of reinserting the cartridge
  9. Close the cartridge door.

    Figure 7: Close the cartridge door

    Image of closing the cartridge door.
  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, continue to the next step.

Step two: Clean the cartridge contacts

Follow these steps to clean the electrical contacts on the cartridge.

NOTE: Do not reinsert the cartridge until prompted to do so in the steps.
  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

      CAUTION: Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the product.
  2. If the product is not already on, press the Power button () to turn it on.

  3. Open the cartridge door.

    The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

  4. Lightly press down on a cartridge to release it, and then pull the cartridge out to remove it from its slot.

    CAUTION: Do not remove both cartridges at the same time. Remove and clean each cartridge one at a time. Do not leave a cartridge outside the product for more than 30 minutes.
  5. Hold the cartridge by its sides.

    Figure 8: Hold the cartridge by its sides

    Image of holding the cartridge by its sides
  6. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

  7. Clean only the copper-colored contacts.

    Figure 9: Clean the contacts

    Image of cleaning the contacts.
    1 - Copper-colored contacts
    2 - Ink nozzles (do not clean)
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  9. Hold the cartridge with the HP logo on top, and insert the cartridge back into its slot. Push the cartridge in firmly until it snaps into place.

  10. Close the cartridge door.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, continue to the next step.

Step three: Repeat the reseating and cleaning steps

If the issue is not solved, repeat the reseating and cleaning procedure in "Step one: Remove, inspect, and reseat the cartridge," and "Step two: Clean the cartridge contacts."

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, continue to the next step.

Step four: Replace the cartridge

NOTE: If you do not have a replacement cartridge available, you can still print. Remove the problem cartridge, and then print with the remaining cartridge. If you remove the tri-color cartridge, the printouts are in grayscale. If you remove the black cartridge, the product prints slowly and the colors in the printouts might differ.
  1. Press the Power button () to turn on the product, if it is not already turned on. Wait until the product is idle and silent before proceeding.

  2. Open the cartridge door.

    The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 10: Open the cartridge door

    Image of opening the cartridge door.
  3. Lightly press down on a cartridge to release it, and then pull the cartridge out to remove it from its slot.

    Figure 11: Remove the cartridge

    Image of removing the cartridge from its slot.
  4. Remove the new cartridge from its packaging, and then carefully remove the plastic tape using the pink pull tab.

    CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.

    Figure 12: Remove the plastic tape

    Image of removing the tape from the new cartridge
    1 - Copper-colored contacts
    2 - Plastic tape with pink pull tab (must be removed before installing)
    3 - Ink nozzles under tape
  5. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its color-coded slot until it snaps into place. Make sure that the icon on the cartridge matches the icon on the slot.

    Figure 13: Example of inserting the tri-color cartridge

    Illustration of inserting the cartridge.
    • Insert the tri-color cartridge in the slot on the left.

    • Insert the black cartridge in the slot on the right.

    Figure 14: Color-coded cartridge slots

    Illustration of the cartridges and their slots.
  6. Close the cartridge door.

    Figure 15: Close the cartridge door

    Illustration of closing the cartridge door.
  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, continue to the next step.

Step five: Service the product

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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