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Black Ink Does Not Print when Printing from Windows Vista for the HP Deskjet D1400, D2400, D4200, F2100, and F4100 Printer Series

Issue

After installing Service Pack 2 in Windows Vista, color quality declines and the product does not print with black ink.

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Run the application using administrator privileges

Save all files you are working on before completing the following steps:
  1. Close the application. If prompted to save the changes to your document, select Yes.

  2. Click the Windows icon on the Windows task bar ( Windows Icon ).
  3. Click All Programs.

  4. Find the application to print from in the list of programs. Right-click the icon, and then click Run as administrator.

    The application opens.

  5. Open the document, and then select Print.

NOTE: You will be required to repeat the steps in Solution one for each application you print from to fully resolve this issue.

Solution two: Uninstall and reinstall the software

Select from one of the options below to perform a level three uninstall, and then reinstall the software.

Option one: Perform a level-three uninstall using the HP software CD

  1. Insert the HP Software CD into the computer's CD drive.

  2. If the Welcome to HP! screen opens, click Cancel.

  3. Click the Windows icon on the Windows task bar ().

  4. Type Run in the Start Search text field. The Run window opens.

  5. Click Browse, click the name of the CD drive that holds the software CD, click the Util folder, and then click the CCC folder.

  6. Right-click the Uninstall_L3.bat (or Uninstall_L3_64.bat for Windows Vista 64-bit), and then click Open.

    NOTE: If you double-click the file, the HP Installer launches. Click Exit, and open the file by right-clicking.
  7. Press Enter to start the software removal.

After successfully removing the software, begin the installation process from your product CD.

Option two: Perform a level-three uninstall using the downloaded software

  1. Disconnect the USB cable from both the product and the computer (if you already connected it).

  2. Turn the product on.

  3. Browse to the Get Software and Drivers page: Get Software and Drivers .

  4. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:

    • If prompted to enter your product in the window .

      1. Type your product number in the window.

      2. Click Next. If necessary click your model in a list of similar products.

      3. Click Software and Driver Downloads.

      4. Click the drop-down arrow (), and then click your operating system.

      5. Click Next, and then continue to the next step.

    • If prompted to select your operating system.

      1. Click the drop-down arrow (), and then click your operating system.

      2. Click Next.

      3. Continue to the next step.

  5. Click the Plus sign () next to Driver.

  6. In the Driver section, click the Full Feature Software and Drivers option.

  7. Click Download.

  8. Click Save, and then browse to the location on your computer where you want to save the file. Consider saving the file to your desktop for easy reference later in these steps.

  9. Click Save. The software downloads to your computer.

  10. When the download completes, browse to the place you saved the file in the previous steps, and then double-click to extract the file.

  11. When the Welcome to HP! screen opens, click Cancel or Exit.

  12. Click the Windows icon on the Windows task bar (), type %temp% in the Start Search box, and then press Enter. The Temp folder opens.

  13. Find the folder with the name 7zXXX.tmp (XXX varies by driver version), and then double-click to open it.

  14. Double-click the Util folder.

  15. Double-click the ccc folder.

  16. Double-click the Uninstall_L3.bat (or Uninstall_L3_64.bat for Windows Vista 64-bit).

  17. Click OK to start the level-three uninstall, and then follow the on-screen instructions.

After successfully removing the software, begin the installation process from the downloaded file.

Cause

The printer registry key titled PrinterDriverData is corrupted during the Vista SP2 upgrade.

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