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HP Notebook PCs - Notebook PC BIOS Power On Password May Not Be Available On Certain Notebook PC Configurations

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01712354

Version: 1

HP Notebook PCs - Notebook PC BIOS Power On Password May Not Be Available On Certain Notebook PC Configurations
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2009-04-06

Last Updated: 2009-09-09


DESCRIPTION

The notebook PC BIOS power on password option may not be available on certain notebook PC configurations.

SCOPE

The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.

RESOLUTION

To resolve this issue, please perform the following:

  1. Power on or restart the notebook PC.

  2. Press F10 when the HP logo displays.

  3. Select Security from the menu in the left column.

  4. Click Setup BIOS Administrator Password.

  5. Type an administrator BIOS password with a minimum of eight characters.

  6. Click User Management.

  7. Click Create New BIOS User account.

  8. Read the on-screen instructions and then click OK.

  9. Type a user ID and then select the user privilege level.

    NOTE: The user password defaults to the user ID set in Step 9.
    NOTE: The user password can changed by clicking Reset Password.
  10. Select System Configuration from the menu in the left column.

  11. Click Set Security Level and then select Change/View/Hide for each component listed.

  12. Press F10 and then click Yes to confirm saving the changes to the BIOS.

    The notebook PC will now prompt for a password each time the notebook is booted.

    The BIOS domain should be enable (by default) to enable the power-on password feature.

    The BIOS domain is changed through HP ProtectTools. When HP ProtectTools is installed, the BIOS domain is disabled but will be enabled once HP ProtectTools is configured. When configuring HP ProtectTools, the BIOS domain is then enabled. If HP ProtectTools is uninstalled, the BIOS domain will remain enabled.
    NOTE: If the BIOS password is enabled and the BIOS user account is created but the power-on password is not prompted, please run HP ProtectTools to ensure the BIOS domain is enabled. HP ProtectTools can then be uninstalled through Add or Remove Programs in the Control Panel.

    To remove HP ProtectTools, please perform the following:

    1. Click Start, Control Panel and then click Uninstall a program below Programs.

    2. Scroll to select HP ProtectTools and then click Uninstall.

    3. Please follow the on-screen instructions.


Hardware Platforms Affected: HP Compaq 6530b Notebook PC, HP Compaq 6530s Notebook PC, HP Compaq 6531s Notebook PC, HP Compaq 6535b Notebook PC, HP Compaq 6535s Notebook PC, HP Compaq 6730b Notebook PC, HP Compaq 6730s Notebook PC, HP Compaq 6735b Notebook PC, HP Compaq 6735s Notebook PC, HP Compaq 6830s Notebook PC, HP EliteBook 2530p Notebook PC, HP EliteBook 2730p Notebook PC, HP EliteBook 6930p Notebook PC, HP EliteBook 8530p Notebook PC, HP EliteBook 8530w Mobile Workstation, HP EliteBook 8730w Mobile Workstation
Operating Systems Affected: Microsoft Windows Vista Enterprise (32-bit)(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01711865
©Copyright 2009 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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