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HP Z600 Workstation - Diagnostics and troubleshooting

Calling technical support

At times you might encounter an issue that requires technical support. When you call technical support:

  • Have the workstation readily accessible.

  • Write down the workstation serial numbers, product numbers, model names, and model numbers and have them in front of you.

  • Note any applicable error messages.

  • Note any add-on options.

  • Note the operating system.

  • Note any third-party hardware or software.

  • Note the details of any blinking LEDs on the front of the workstation.

  • Note the applications you were using when you encountered the problem.

  • Note the power supply BIST status, if applicable.

When calling in for service or support, you might be asked for the Product Number (example: PS988AV) of the workstation. If the workstation has a Product Number, it is generally located next to the 10- or 12-digit Serial Number of the workstation.
On most models, the serial number and product number labels can be found on the top panel or side of the workstation and at the rear of the workstation.

For a listing of all worldwide technical support phone numbers, visit http://www.hp.com/support , select your region, and click Contact HP in the upper-left corner.

Locating ID labels

To assist in troubleshooting, product, serial, and authentication numbers are available on each workstation.

Each HP Workstation has two unique serial number labels and a Certificate of Authentication (COA) label as shown in the figure below.

1:

In general, the serial number labels can be found on the top panel or on the side of the workstation and at the rear of the workstation (your workstation may look different). Keep this number available when contacting customer service for assistance.

A product number is generally located next to the serial number.

The COA is used for Windows-preinstalled systems only, and is generally located on the top panel or side of the workstation near the serial number label. On some workstations it is located on the bottom of the workstation.

Locating warranty information

To locate base warranty information, visit http://www.hp.com/support/warranty-lookuptool or refer to the Documentation and Diagnostics CD that shipped with your workstation.

To locate an existing Care Pack, visit http://www.hp.com/go/lookuptool .

To extend a standard product warranty, visit http://www.hp.com/hps/carepack . HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty.

Diagnosis guidelines

If you encounter a problem with the workstation, monitor, or software, the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action.

Diagnosis at startup

  • Verify that the workstation and monitor are plugged into a working electrical outlet.

  • Remove all diskettes, CDs, or USB drive keys from your system before turning it on.

  • Verify that the workstation is turned on and the green power light is on.

  • If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs .

  • Verify that the monitor is turned on and the green monitor light is on. Note that not all monitors are equipped with LED lights to indicate their functionality.

  • Turn up the brightness and contrast controls of the monitor if the monitor is dim.

  • If the workstation has multiple video sources and only a single monitor, the monitor must be connected to the primary display adapter. During startup, the other monitor connectors are disabled; if the monitor is connected to one of these ports, it will not function after Power-on Self Test (POST). You can select the default VGA source in Computer Setup (F10).

Diagnosis during operation

  • Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes section of this document for information on interpreting diagnostic lights and audible codes.

  • Press and hold any key. If the system beeps, then your keyboard is operating correctly.

  • Check all cables for loose or incorrect connections.

  • Wake the workstation by pressing any key on the keyboard or the power button. If the system remains in suspend mode, shut down the system by pressing and holding the power button for at least four seconds, then press the power button again to restart the system. If the system does not shut down, unplug the power cord, wait a few seconds, then plug it in again. If it does not restart, press the power button to start the workstation.

  • Reconfigure the workstation after installing a non–plug and play expansion board or other option.

  • Be sure that all required device drivers have been installed. For example, if you have connected a printer, you must install a printer driver.

  • If you are working on a network, plug another workstation with a different cable into the network connection. There might be a problem with the network plug or cable.

  • If you recently added new hardware, remove the hardware and verify if the workstation functions properly.

  • If you recently installed new software, uninstall the software and verify if the workstation functions properly.

  • If the screen is blank, plug the monitor into a different video port on the workstation if one is available. Alternatively, replace the monitor with a monitor that you know is working properly.

  • Upgrade the BIOS. A new release of the BIOS might have been released that supports new features or fixes your problem.

  • For more detailed information, see the troubleshooting chapter in the Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals .

Troubleshooting checklist

Before running diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems.

  • Is the workstation and monitor connected to a working electrical outlet?

  • Is the workstation powered on?

  • Is the green power light illuminated?

  • Is the monitor on?

  • Is the green monitor light illuminated?

  • If the monitor is dim, adjust the monitor brightness and contrast controls.

  • Press and hold any key. If the system beeps, the keyboard is operating correctly.

  • Check cables for loose or improper connections.

  • After installing a non-plug and play (PnP) expansion board or other option (such as a diskette drive), reconfigure the workstation.

  • Are all necessary device drivers installed?

  • Have all printer drivers been installed for each application?

  • Have you removed diskettes, optical disks, and USB drive keys from the drives before powering on the workstation?

  • Are you running the latest version of BIOS, drivers, and software?

HP troubleshooting resources and tools

This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting.

HP Help and Support Center

The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help and Support Center Help feature. This customized utility allows you to access specific information about your HP Workstation such as configuration information by clicking Start > Help and Support Center. The interface also provides customized help and support links to the HP Web site related to your HP Workstation.

The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux.

Currently, HP Help and Support Center does not work on Windows Vista.

E-support

Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services.

The following Web sites are also available to you:

Troubleshooting a problem

To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following:

  1. Visit http://www.hp.com/go/workstationsupport .

  2. Under the Business Support Center menu on the left, select Troubleshoot a problem.

  3. Under Select your product (center window), select Workstations (under personal computing).

  4. Under Select your product, continue with selections as appropriate to the workstation series and model, and to the problem you are troubleshooting.

Instant Support and Active Chat

HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of desktop computing, tape storage, and printing problems.

Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit a support ticket, Active Chat collects information about the computer and pass it to an online support specialist. The collection of information might take up to 30 seconds depending on the computer configuration. When you submit a support ticket, you receive a confirmation message containing your case ID, the support hours for your location, and the estimated time of response.

For more information about HP Instant Support and Active Chat and how to use them, visit HP Instant Support .

This feature is not available on Windows XP Professional x64 Edition or on Linux.

Customer Advisories, Customer and Security Bulletins, and Customer Notices

To find advisories, bulletins, and notices:

  1. Visit http://www.hp.com/go/workstationsupport .

  2. Select the desired product.

  3. Under Resources for <your selected product>, select See more….

  4. Under Self-Help resources: in the center of the window, choose the desired action and appropriate information in the scroll list to view the index.

Product Change Notifications

Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a 30-60 day window of the effective date of the change in the manufacturing process. PCNs give customers advanced notice of changes to their product, such as an updated BIOS version that they may need to qualify prior to the change taking place. The latest PCNs are located at: http://www.hp.com/go/workstationsupport .

Helpful hints

If you encounter a problem with the workstation, monitor, or software, the following provides a list of general suggestions that help you isolate and focus on the problem before taking further action.

At startup

  • Verify that the workstation and monitor are plugged into a working electrical outlet.

  • Remove all diskettes, optical disks, and USB drive keys from the drives before powering on the workstation.

  • Verify that the workstation is turned on and the green power light is on.

  • If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs .

  • Verify that the monitor is turned on and the green monitor light is on.

  • Turn up the brightness and contrast controls of the monitor if the monitor is dim.

  • If the workstation has multiple video sources and only a single monitor, the monitor must be connected to the source selected as the primary VGA adapter. During startup, the other monitor connectors are disabled; if the monitor is connected to one of these ports, it will not function after Power-on Self Test (POST). You can select the default VGA source in Computer Setup (F10).

During operation

  • Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic lights and audible (beep) codes section of this document for information on interpreting diagnostic lights and audible codes.

  • Press and hold any key. If the system beeps, then your keyboard is operating correctly.

  • Check all cables for loose or incorrect connections.

  • Wake the workstation by pressing any key on the keyboard or the power button. If the system remains in suspend mode, shut down the system by pressing and holding the power button for at least four seconds, then press the power button again to restart the system. If the system does not shut down, unplug the power cord, wait a few seconds, then plug it in again. If it does not restart, press the power button to start the workstation.

  • Reconfigure the workstation after installing a non–plug and play expansion board or other option. Refer to the Hardware installation problems section of this document for instructions.

  • Be sure that all required device drivers have been installed. For example, if you have connected a printer, you must install a printer driver.

  • If you are working on a network, plug another workstation with a different cable into the network connection. There might be a problem with the network plug or cable.

  • If you recently added new hardware, remove the hardware and verify if the workstation functions properly.

  • If you recently installed new software, uninstall the software and verify if the workstation functions properly.

  • If the screen is blank, plug the monitor into a different video port on the workstation if one is available. Alternatively, replace the monitor with a monitor that you know is working properly.

  • Upgrade the BIOS. A new release of the BIOS might have been released that supports new features or fixes your problem.

  • For more detailed information, see the troubleshooting chapter in the Service and Technical Reference Guide at http://www.hp.com/support/workstation_manuals .

Customizing the monitor display

You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. To do so, right-click the desktop, then click Properties to change display settings. For more information, see the online documentation provided with the graphics controller utility or the documentation that came with your monitor.

Troubleshooting scenarios and solutions

This section presents an extensive overview of various troubleshooting scenarios and possible solutions for a Windows-based workstation.

For Linux troubleshooting information, refer to the HP Workstations for Linux User Manual at http://www.hp.com/support/linux_user_manual .

Solving minor problems

Minor problems
Problem
Cause
Possible Solution
Workstation appears frozen and does not shut down when the power button is pressed.
Software control of the power switch is not functional.
  1. Press and hold the power button for at least four seconds until the workstation shuts down.

  2. Disconnect the electrical plug from the outlet.

  3. Restart the workstation.

Workstation seems to be frozen.
Program in use has stopped responding to commands.
  1. If possible, use the Windows Task Manager to isolate and terminate the offending process.

  2. Attempt the normal Windows shutdown procedure.

  3. Restart the workstation using the power button.

Workstation date and time display is incorrect.
Real-time clock (RTC) battery might need replacement.
  1. Reset the date and time in the Control Panel.

  2. Replace the RTC battery.

Workstation appears to pause periodically.
Network driver is loaded and no network connection is established.
Establish a network connection, or use the Computer Setup (F10) Utility or the Microsoft Windows Device Manager to disable the network controller.
Cursor does not move using the arrow keys on the keypad.
The Num Lock key might be on.
Press Num Lock. The Num Lock key can be disabled or enabled in the Computer Setup (F10) Utility.
Poor performance is experienced.
Processor is hot.
  1. Verify that airflow to the workstation is not blocked.

  2. Verify that chassis fans are connected and working properly. Some fans operate only when needed.

  3. Verify that the processor heatsink is installed properly.

Hard drive is full.
Transfer data from the hard drive to create more space on the hard drive.
Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2-second pause, and then two simultaneous beeps sounded.
Processor thermal protection is activated.
A fan might be blocked or not turning.
OR
The processor heatsink is not properly attached to the processor.
  1. Verify that the workstation air vents are not blocked.

  2. Open the access panel and press the workstation power button.

  3. Verify that the system fan is running.

  4. Verify that the processor heatsink fan spins. If the fan is not spinning, verify that the heatsink fan cable is plugged into the system board connector and that the heatsink is properly seated.

  5. Replace the processor heatsink.

System does not power on, and the LEDs on the front of the workstation are not flashing.
System cannot power on.
Press and hold the power button for less than four seconds. If the hard drive LED turns green, then perform the following steps.
  1. To find a faulty device, remove all devices one at a time:

    1. Disconnect AC power to the workstation.

    2. Remove a device.

    3. Reconnect AC power and power on the workstation.

  2. Repeat this process until the faulty device is identified. Remove the graphics card last. Replace the faulty device.

  3. If no faulty device is found, replace the system board.

OR
  1. Press and hold the power button for less than four seconds. If the hard drive LED does not illuminate, then perform the following tasks:

    1. Verify that the workstation is plugged into a working AC outlet.

    2. Verify that the power button harness is connected to the inline front panel I/O device assembly connector.

  2. Verify that the power supply cables are connected to the system board.

  3. Verify power supply functionality:

    1. Disconnect the AC power.

    2. Remove the power supply.

    3. Reconnect the AC power.

      • If the power supply fan spins and the BIST LED illuminates (see Testing power supply ), the power supply is good. Replace the system board.

      • If the power supply fan does not spin or the LED does not illuminate (see Testing power supply ), replace the power supply.

Solving power supply problems

This section presents power supply troubleshooting scenarios.

Testing power supply

Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works.

To test the power supply:

  1. Unplug the AC power.

  2. Remove the power supply.

  3. Plug in AC power and verify the following:

    • If the green BIST LED on the rear of the workstation is illuminated and the fan is spinning, the power supply is functional.

    • If the green BIST LED is not illuminated or the fan is not spinning, replace the power supply.

See the Rear panel components section of this service guide to locate the BIST LED on this workstation.

Power supply problems
Problem
Cause
Solution
Power supply shuts down intermittently.
Power supply fault.
Replace the power supply.
Workstation powers off and the Power LED flashes red 2 times (once every second), followed by a 2-second pause.
Processor thermal protection is activated.
A fan might be blocked or not turning.
OR
The processor heatsink fan assembly is not properly attached to the processor.
  1. Ensure that the workstation air vents are not blocked.

  2. Open the access panel and press the workstation power button.

  3. Verify that the system fan is running.

  4. Verify that the processor heatsink fan spins.

    If the heatsink fan is not spinning, verify that the fan cable is plugged into the system board connector. Verify that the fan is properly seated.

  5. Replace the processor heatsink.

Power LED flashes red (once every 2 seconds).
Power failure (power supply is overloaded).
  1. Determine whether a device is causing the problem by performing the following:

    1. Disconnect AC power.

    2. Remove all attached devices.

    3. Power on the workstation.

    If the system enters the POST, perform the following:

    1. Power off the workstation.

    2. Replace one device at a time and repeat this procedure until a failure occurs.

    3. Replace the device causing the failure

    4. Continue adding devices one at a time to verify that all devices are functioning.

  2. Verify power supply functionality.

    1. Disconnect AC power.

    2. Remove the power supply.

    3. Plug in AC power.

      • If the power supply fan spins and the LED illuminates (see Testing power supply ), the power supply is good. Replace the system board.

      • If the power supply fan does not spin or the LED does not illuminate (see Testing power supply ), replace the power supply.

Solving diskette problems

Diskette problems
Problem
Cause
Solution
Diskette drive light stays on.
Diskette is damaged.
  1. Right-click Start, select Explore, and then select a drive.

  2. Select File>Properties>Tools.

  3. Under Error-checking, select Check Now.

Diskette is incorrectly inserted.
Remove and reinsert diskette.
Files on the diskette are damaged.
Verify the program diskettes.
Drive cable is not properly connected.
Reconnect the power cable and verify that all four pins are connected.
Drive not found.
Cable is loose.
Reseat the diskette drive data and power cables.
Removable drive is not seated properly.
Reseat the drive.
Diskette drive cannot write to a diskette.
Diskette is not formatted.
Format the diskette.
Diskette is write-protected.
Use another diskette or remove the write protection.
Writing to the wrong drive.
Verify the drive letter in the path statement.
There is not enough space on the diskette.
Use another diskette.
Diskette write-control is enabled.
Use the Computer Setup (F10) Utility to verify the storage security feature disabled settings.
Diskette is damaged.
Replace the damaged disk.
Cannot format diskette.
Invalid media reported.
When formatting a disk in MS-DOS, you might need to specify diskette capacity.
For example, to format a 1.44-MB diskette, enter the following command at the MS-DOS prompt: FORMAT A: /F:1440
A problem has occurred with a disk transaction.
The directory structure is bad, or there is a problem with a file.
  1. Right-click Start, select Explore, and then select a drive.

  2. Select File>Properties>Tools.

  3. Under Error-checking, select Check Now.

Diskette drive cannot read a diskette.
Diskette is not formatted.
Format the diskette.
You are using the wrong diskette type for the drive type.
Verify the type of drive that you are using and use the correct diskette type.
You are reading the wrong drive.
Verify the drive letter in the path statement.
Diskette is damaged.
Replace the diskette with a new one.
Invalid system disk is displayed.
A diskette that does not contain the system files needed to start the workstation has been inserted into the drive.
When drive activity stops, remove the diskette and press the Spacebar. The workstation attempts to boot from the next device in the boot order.
Diskette error has occurred.
Restart the workstation by pressing the powerbutton.
Cannot boot to diskette
Diskette is not bootable.
Replace with a bootable diskette.
Diskette boot has been disabled in Computer Setup.
Run the Computer Setup (F10) Utility and enable diskette boot in Storage>Boot Order.
Removable media boot has been disabled in Computer Setup.
Run the Computer Setup (F10) Utility and enable Removable Media Boot in Storage>Storage Options.
Diskette MBR validation is enabled.
Run the Computer Setup (F10) Utility and disable Diskette MBR Validation in Storage>Storage Options.

Solving hard drive problems

Hard drive problems
Problem
Cause
Solution
Hard drive error occurs.
Hard disk has bad sectors or has failed.
Locate and block the usage of bad sectors. If necessary, reformat the hard disk.
If the drive is detected by the BIOS, run DPS Self-test.
Disk transaction problem.
The directory structure is bad, or there is a problem with a file.
  1. Right-click Start, select Explore, and select a drive.

  2. Select File>Properties>Tools.

  3. Under Error-checking, select Check Now.

Drive not found (identified).
Improper cable connection
On workstations with discreet data and power cables, ensure that the data and power cables are securely connected to the hard drive. (See the Hard drive section of this guide for connection details.)
Improperly seated hard drive
On systems with blind-mate drive connections, check for connector damage on the drive and in the chassis.
Reseat the hard drive and its carrier in the chassis to ensure a proper connection. (See the Hard drive section of this guide for connection details.)
The system might not have automatically recognized a newly installed device.
  1. Run the Computer Setup (F10) Utility.

  2. If the system does not recognize the new device, verify that the device is listed in the Computer Setup (F10) Utility.

    If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.

  3. If this drive is newly installed, enter Setup and try adding a POST delay under Advanced>Power-On.

Drive responds slowly immediately after power-up.
Run the Computer Setup (F10) utility, and increase the POST Delay in Advanced>Power-On Options.
Nonsystem disk or NTLDR missing message.
System is trying to start from a nonbootable diskette.
Remove the diskette from the drive.
System is trying to start from a damaged hard drive.
  1. Insert a bootable diskette into the drive and restart the workstation.

  2. If the hard drive is still inaccessible and MBR Security is enabled, try restoring the previously saved MBR image by entering Setup and selecting Security>Restore Master Boot Record.

System files missing or not properly installed.
  1. Insert a bootable system diskette and restart.

  2. Verify that the hard drive is partitioned and formatted.

  3. Install the system files for the appropriate operating system, if necessary.

Hard drive boot disabled in Computer Setup.
Run the Computer Setup (F10) Utility and enable the hard drive entry in the Storage>Boot Order list.
Workstation will not start.
Hard drive is damaged.
Replace the hard drive.

Solving display problems

Display problems
Problem
Cause
Solution
Blank screen (no video).
The cable connections are not correct.
Verify the cable connections from the monitor to the workstation and to a working electrical outlet.
The monitor is off.
Turn the monitor on (LED is on). You might need to refer to the monitor manual for an explanation of LED signals.
Screen blanking utility installed or energy saver features enabled.
Press a key or the mouse button and, if set, enter your password.
System ROM is bad; system is running in FailSafe Boot Block mode (indicated by 8 beeps).
Reflash the ROM using a SoftPaq.
Fixed-sync monitor does not sync at the resolution specified.
Verify that the monitor can accept the same horizontal scan rate as the resolution specified.
Computer is in Hibernate mode.
Press the power button to resume from Hibernate mode.
Workstation monitor settings are not compatible with the monitor.
  1. When you see Press F8 in the bottom-right corner of the screen, restart the workstation and press F8 during startup.

  2. Using the keyboard arrow keys, select Enable VGA Mode and then press Enter.

  3. For Windows, double-click the Display icon in the Control Panel and then select the Settings tab.

  4. Use the sliding control to reset the resolution.

The display works properly during the POST but goes blank when the operating system starts.
The display settings in the operating system are incompatible with your graphics card and monitor.
  1. For Windows, restart your workstation in VGA mode.

  2. After the operating system starts, change the display settings to match those supported by your graphics card and monitor.

  3. Refer to your operating system and graphics card documentation for information about changing display settings.

Power LED flashes red 6 times (once every second), followed by a 2–second pause, and then the workstation beeps 6 times.
Prevideo graphics error.
For systems with a graphics card:
  1. Reseat the graphics card.

  2. Replace the graphics card.

  3. Replace the system board.

Monitor does not function when used with Energy Saver features.
Monitor without Energy Saver capabilities is being used with Energy Saver features enabled.
Disable the monitor Energy Saver feature.
Dim characters
The brightness and contrast controls are not set properly.
Adjust the monitor brightness and contrast controls.
Cables are not properly connected.
Verify that the graphics cable is connected to the graphics card and the monitor.
Blurry video or requested resolution cannot be set.
If the graphics controller was upgraded, the correct video drivers might not be loaded.
Install the video drivers included in the upgrade kit, or download and install the latest drivers for your graphics card from http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers .
Monitor cannot display requested resolution.
Change the requested resolution.
The picture is broken up, rolls, jitters, or flashes.
The monitor connections might be faulty, or the monitor might be incorrectly adjusted.
  1. Be sure the monitor cable is securely connected to the workstation.

  2. In a multiple CRT monitor system, ensure that the monitors' electromagnetic fields are not interfering with each other . Move them apart if necessary.

  3. Move fluorescent lights or fans that are too close to the CRT monitor.

Monitor must be degaussed.
Degauss the monitor.
Vibrating or rattling noise coming from inside a CRT monitor when powered on.
Monitor degaussing coil has been activated.
None. It is normal for the degaussing coil to be activated when the monitor is powered on.
Clicking noise coming from inside a CRT monitor.
Electronic relays have been activated inside the monitor.
None. It is normal for some monitors to make a clicking noise when turned on and off, when going in and out of Standby mode, and when changing resolutions.
High pitched noise coming from inside a flat-panel monitor.
Brightness and contrast settings are too high.
Lower brightness and contrast settings.
Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat-panel monitors using an analog VGA input connection only.)
Flat-panel monitor’s internal digital conversion circuits might be unable to correctly interpret the output synchronization of the graphics card.
  1. Select the monitor’s Auto-Adjustment option in the monitor’s onscreen display menu.

  2. Manually synchronize the Clock and Clock Phase onscreen display functions.

  3. Download SoftPaq SP22333 to assist with the synchronization).

Some typed symbols do not appear correctly.
The font you are using does not support that symbol.
Use the Character Map to locate and select the appropriate symbol.
Select Start>All Programs> Accessories>System Tools>Character Map. You can copy the symbol from the Character Map into a document.

Solving audio problems

Audio problems
Problem
Cause
Solution
Sound does not come out of the speaker or headphones.
Software volume control is turned down.
Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume.
The external speakers are not turned on.
Turn on the external speakers.
External speakers plugged into the wrong audio jack.
See your sound card documentation for proper speaker connection.
Digital CD audio is not enabled.
Enable digital CD audio:
  1. From the Control Panel, select System.

  2. On the Hardware tab, select the Device Manager button.

  3. Right-click the CD/DVD device and select Properties.

  4. On the Properties tab, select Enable digital CD audio for this CD-ROM device.

Headphones or devices connected to the line-out connector have muted the internal speaker.
Turn on and use headphones or external speakers, if connected, or disconnect headphones or external speakers.
Volume is muted.
  1. From the Control Panel, select Sound, Speech and Audio Devices, and then select Sounds and Audio Devices.

  2. Deselect the Mute checkbox.

Computer is in Standby mode.
Press the power button to resume from Standby mode.
Noise or no sound comes out of the speakers or headphones.
  1. If you are using digital speakers that have a stereo jack and you want the system to autoswitch to digital, use a stereo-to-mono adapter to engage the auto sense feature, or use multimedia device properties to switch the audio signal from analog to digital.

  2. If the headphones have a mono jack, use the multimedia device properties to switch the system to analog out.

    If you set digital as the Output Mode, the internal speaker and external analog speakers no longer output audio until you switch back to an auto sense or analog mode.

    If you set analog as the Output Mode, external digital speakers do not function until you change the output mode back to an auto-sense or digital mode.

Sound occurs intermittently.
Processor resources are being used by other open applications.
Shut down all open processor-intensive applications.
Workstation appears to be locked up while recording audio.
The hard disk might be full.
  1. Before recording, be sure there is enough free space on the hard disk.

  2. Try recording the audio file in a compressed format.

Solving printer problems

Printer problems
Problem
Cause
Solution
Printer does not print.
Printer is not turned on and online.
Turn the printer on and be sure it is online.
The correct printer driver for the application is not installed.
  1. Install the correct printer driver for the application.

  2. Try printing using the MS-DOS command:

    DIR C:\> [printer port]

    Replace printer port with the address of the printer used. If the printer works, reload the printer driver.

If you are on a network, you might not have made a connection to the printer.
Make the proper network connection to the printer.
Printer might have failed.
Run printer self-test.
Printer does not turn on.
The cables might not be connected properly.

Self-troubleshooting with HP Vision Field Diagnostics

Hewlett-Packard Vision Field Diagnostics is a diagnostic tool that can be used by the end user or technical support personnel to view information about the hardware configuration of the computer and perform hardware troubleshooting on HP Desktop and Workstation systems. This diagnostic tool should be used to help determine hardware failures. Accessible by either CD or USB key, these diagnostics run outside the operating system and so make it easy to isolate potential issues that may be operating system related versus hardware.

HP Vision Field Diagnostics benefits are:

  • Capture complete system configuration information that can be shared as an HTML file, including:

    • System serial number

    • System product number

    • System BIOS revision

    • Memory size and configuration

    • Processor information

    • Storage device information and configuration

    • Graphics / audio / communications information and configuration

    • And more...

  • Comprehensive list of diagnostic test available with new added features:

    • Highly configurable testing options: quick / complete / custom / interactive / non-interactive

    • Specific failing memory DIMM identification

    • Tests video card memory

    • Launches DST Smart tests for both SATA and SAS drives

    • Many other tests and diagnostics

  • Warranty Code output – A unique warranty code is generated for each failure which can be used to validate diagnostic use for a specific system

  • Easy to use - uses similar user interface as previous field diagnostics, HP Insight Diagnostics

  • True End2End diagnostics – same diagnostics modules used in factory

  • Easy to obtain

    • Download from Web

    • USB key bootable or CD bootable

    • Included with restore media

It is expected that these Vision diagnostics will be run on supported products when attempting to troubleshoot system issues.

Overview

The HP Vision Field Diagnostics utility allows you to view information about the hardware configuration of the workstation and perform hardware diagnostic tests on the subsystems of the workstation. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

The Survey tab is displayed when you invoke HP Vision Field Diagnostics. This tab shows the current configuration of the workstation. From the Survey tab, there is access to several categories of information about the workstation. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB flash drive.

Use HP Vision Field Diagnostics to determine if all the devices installed on the workstation are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.

You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center.

Third-party devices may not be detected by HP Vision Field Diagnostics.

Downloading and accessing HP Vision Field Diagnostics

To access HP Vision Field Diagnostics the utility has to be downloaded from the HP Web site and copied to CD or USB drive.

  1. Go to http://www.hp.com .

  2. Select the Support & Drivers link.

  3. Select the Download driver and software radio button.

  4. Enter your product number (for example, 800) in the text box, and then press Enter.

  5. Select your operating system.

  6. Select the Diagnostic link.

  7. Locate HP Vision Field Diagnostics and select Download.

  8. After the .iso file is downloaded, use CD-ROM burning software to copy the .iso file to an optical medium or USB flash drive.

  9. When the CD or USB flash drive has the utility installed, insert the CD or USB flash drive into the workstation (while it is on).

  10. Shut down the operating system and turn off the workstation.

  11. Turn on the workstation. The system will boot into HP Vision Field Diagnostics.

    If the system does not boot to the CD in the optical drive or to the USB flash drive, you may need to change the boot order in the Computer Setup (F10) utility.
  12. At the boot menu, select either the HP Vision Field Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test memory only.

    The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-alone application, outside of HP Vision Field Diagnostics.
  13. If running HP Vision Field Diagnostics, select the appropriate language and click Continue.

  14. In the End User License Agreement page, select Agree if you agree with the terms. The HP Vision Field Diagnostics utility launches with the Survey tab displayed

User interface

The HP Vision Field Diagnostics application provides six major functions, accessible through Tabs. These functions are:

  • Survey — Your current system hardware information.

  • Test — List all diagnostics available for your system. Tests are started there.

  • Status — This screen shows progress and status of currently running diagnostics.

  • History — All past diagnostics runs and status are listed there.

  • Errors — All past diagnostics failures are listed there.

  • Help — User help about HP Vision Diagnostics.

There are also some common operations that are part of the utility. They include:

  • Exit Diagnostics button — This button will close HP Vision Diagnostic application and reboot your system. Any running test will be aborted.

  • Reload button — If available, this button will rescan your system hardware and reload the diagnostics without the need to restart your entire system.

  • Save button — If available, save your system survey, test history or error data as an HTML file to a floppy disk or a USB key drive.

Survey tab

The Survey tab shows your system hardware information, organized into eleven Categories (for example "Processors") and device instances (for example "Processor 1").

The amount of information displayed can be controlled by selecting a combination of View Level and Category.

The View Levels include:

  • Overview — shows high level summary of the system hardware. This is the default view level.

  • Summary — gives limited configuration data for each specific Category.

  • Advanced — offers more technical and low-level data for the computer-savvy user.

The Categories Levels include:

  • All — Shows all Categories.

  • Architecture — Shows system architecture information such as high level PCI devices, low level SMBIOS, CMOS and PCI configuration space data.

  • Audio — Shows all embedded and add-on audio devices.

  • Asset Control — Shows asset control related information such as product name, serial number, asset tag, and universal unique ID information.

  • Communication — Shows communication devices such as serial, parallel, USB, network, Firewire, modem, and Bluetooth ports and devices.

  • Graphics — Shows all embedded and add-on video cards.

  • Input Devices — Shows user input devices such as all connected mice and keyboards.

  • Memory — Shows system memory information.

  • Miscellaneous — List any devices or data that doesn't belong to any other Category.

  • Processors - Shows system processors.

  • Storage — Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays.

  • System — Shows information about motherboard devices such as fans and cables.

Test tab

The Test tab lists all available diagnostics. The lists have been tailored according to your system configuration. Individual test may be selected or unselected. The following Test Modes exist:

  • Quick — This test selection was picked to perform quickly while covering your entire hardware. Test parameters cannot be modified.

  • Complete — This test selection offers all available tests and may take a long time to complete. Test parameters cannot be modified.

  • Custom — Like Complete this test selection offers all available tests. The test parameters may be modified to fit specific needs. For advanced users only!

By default, the three test modes do not display prompts and require no interaction. If errors are found, they are displayed when testing is complete.

However, for each test type, you may also optionally add interactive tests by clicking the Include interactive tests box under Test mode. Selecting interactive tests provides the maximum control over the testing process. The diagnostic software will prompt you for input during tests.

Memory can not be tested from within the HP Vision Field Diagnostics application. To test the memory in your workstation, exit HP Vision Field Diagnostic, boot to either the CD or USB flash drive and select HP Memory Test from the boot menu.

The Duration of Test options control the duration of the test sequence. The following options are available:

  • Number of loops — A test selection will run once by default. Enter a positive number to make a test selection run many times.

  • Total test time (hours:minutes) — Alternatively, the test selection can be set to run for a specified amount of time. This does not guarantee that all tests will run if the entered time is less than the necessary time to run all the tests

  • Stop at first error— Check this option to stop test execution as soon as one error is encountered.

The following Test Controls exist:

  • Select All, Unselect All button — This button toggles to select or unselect all the tests from the test selection tree.

  • Expand, Collapse button — This button toggles to expand or collapse the test selection tree.

  • Start Test button — Click this button to start executing all selected tests. HP Vision Field Diagnostics will automatically switch to the Status tab in order to keep track of the test execution and status.

Once started, do not reboot or power off your computer until all the tests have been completed.

To begin testing:

  1. Select the Test tab.

  2. Select the type of tests you want to run: Quick, Complete, or Custom.

  3. Include optional interactive tests by selecting Include interactive tests.

  4. Choose how you want the test to be executed, either Number of Loops or Total Test Time. When choosing to run the test over a specified number of loops, enter the number of loops to perform. If you want the diagnostic test for a specified time period, enter the amount of time in minutes.

  5. Click the Start Test button to start the testing. The Status tab, which allows you to monitor the progress of the tests, is automatically displayed during the testing process. When the tests are complete, the Status tab shows whether the devices passed or failed.

  6. If errors are found, go to the Errors tab to display detailed information and recommended actions.

Status tab

The Status tab shows the overall progress and status of the test scenario as well as the progress and status of each test. The color coded status are black, blue, green, red, and orange.

The Status tab colors are:

  • Waiting (black) — when no test is running

  • Running (blue) — when at least one test is currently running

  • Passed (green) — when all tests have run successfully, meaning that no hardware error or defect have been detected

  • Failed (red) — when thee tests have detected at least one error with your system

  • Canceled (orange) — when the test scenario has been explicitly canceled, in which case no pass or fail conclusion can be drawn

The available data is:

  • Current Loop — Shows the current execution loop out of total number of loops specified in the Test panel.

  • Test Time — Shows the total time elapsed since the beginning of the test execution.

  • Test Complete — Shows the number of tests successfully completed out of the total number of test to execute.

  • Cancel button — Push the Cancel button to immediately terminate all currently running tests.

History tab

The History tab shows the history of the past test executions.

The History Log displays all tests that have been executed, the number of times of execution, the number of times failed, the date each test was executed, and the time it took to complete each test. The Clear History button will clear the contents of the History Log.

The contents of the History Log may be saved as a HTML file to either floppy or USB flash drive by clicking the Save button.

Errors tab

The Errors tab displays detailed information about any errors found, as well as any recommended actions.

The Error Log displays the tests for devices that have failed during the diagnostic testing and includes the following columns of information.

  • The Device section displays the device tested.

  • The Test section displays the type of test run.

  • The Times Failed is the number of times the device has failed a test.

  • The Defect Code provides a numerical code for the failure. The error codes are defined in the Help tab.

  • The Description section describes the error that the diagnostic test found.

  • The Reason section describes the likely cause of the error.

  • The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware.

  • The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID.

  • The Clear Errors button will clear the contents of the Error Log.

The contents of the Error Log may be saved as a HTML file to either floppy or USB flash drive by clicking the Save button.

Help tab

The Help tab contains a Vision Help section, and a Test Components section. This tab includes search and index features. You may also review the HP End User License Agreement (EULA), as well as the HP Vision Field Diagnostic application version information on this tab.

The various sections located here are:

  • The Vision Help section contains information on the major functions of HP Vision Field Diagnostics.

  • The Test components section provides a description of each test, as well as the parameters that may be adjusted when running in Custom test mode.

  • The Defect codes section contains information on the numerical error code that may appear in the Errors tab.

  • The Memory test tab section provides information on the HP Memory Test application that may be launched from the boot menu.

  • The HP Support section provides information on obtaining technical support from HP.

Saving and printing information in HP Vision Field Diagnostics

You can save the information displayed in the HP Vision Field Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen.

  1. Insert a diskette or USB flash drive if running HP Vision Field Diagnostics from CD.

  2. Click Save in the bottom on any of the Survey, History or Errors tabs. All three log files will be saved regardless of from which tab the Save button was clicked.

  3. Select the drive onto which you will save the log files and click the Save button. Three html files will be saved to the inserted diskette or USB flash drive.

    Do not remove the diskette or USB key until you see a message indicating that the html files have been written to the media.
  4. Print the desired information from the storage device used to save it.

    To exit HP Vision Field Diagnostics, click the Exit Diagnostics button at the bottom of the screen. Be sure to remove the USB flash drive or CD from the optical drive.

Downloading the latest diagnostic utility

Follow these steps to download the latest diagnostic utility:

  1. Go to http://www.hp.com .

  2. Select the Support & Drivers link.

  3. Select the Download driver and software radio button.

  4. Enter your product number (for example, 800) in the text box, and then press Enter.

  5. Select your operating system.

  6. Select the Diagnostic link.

  7. Locate HP Vision Field Diagnostics and select Download.

  8. After the .iso file is downloaded, use CD-ROM burning software to copy the .iso file to an optical medium.

Diagnostic codes and errors

This section presents diagnostic LED codes, LED color definitions, and POST error messages to help you troubleshoot problems. It includes these topics:

Diagnostic LED and audible (beep) codes

This section describes the front panel LED error and operation codes as well as the audible codes that might occur before or during the POST.

Diagnostic lights and audible codes
Activity
Possible cause
Recommended action
Blue Power LED* on. No beeps.
Workstation on.
N/A
Blue Power LED* blinks every two seconds.* No beeps.
Workstation in Sleep mode (S3-Suspend to RAM). Select models only.
Blue Power LED* is off.* No beeps.
Workstation in Hibernate mode (S4-Suspend to disk).
Blue Power LED* blinks three times*, once per second.* No beeps.
Workstation in Sleep mode (S3-Suspend to RAM). Select models only.
Blue Power LED* blinks four times*, once per second.* No beeps.
Workstation in Hibernate mode (S4-Suspend to disk).
*User-selectable. See The Computer Setup (F10) Utility menufor details.
For the following LED activity and beeps, the beeps are heard through the chassis speaker. Blinks and beeps repeat for 5 cycles, after which, only the blinks continue to repeat.
Red Power LED blinks two times, once every second, followed by a two-second pause. Two beeps.
CPU thermal protection activated by either of the following methods:
  • A fan might be blocked or not turning.

  • The heatsink and fan assembly is not properly attached to the CPU.

Internal components might be powered even when the workstation is off. To prevent damage, disconnect the workstation power cord before you remove a component.
  1. Ensure that the workstation air vents are not blocked and the cooling fan is running.

  2. Open the access panel, press power button, and verify that the CPU fan is spinning. If the CPU fan is not spinning, make sure the fan cable is plugged into the workstation board header. Ensure the fan is fully and properly seated or installed.

  3. If fan is plugged in and seated properly, but is not spinning, the problem might be in the CPU fan. Contact HP for assistance.

  4. Verify that the fan assembly is properly attached. If problems persist, there might be a problem with the CPU heatsink. Contact HP for assistance.

Red Power LED blinks three times, once every second, followed by a two-second pause. Three beeps.
CPU not installed (not an indicator of bad CPU).
  1. Verify that the CPU is present.

  2. Reseat the CPU.

Red Power LED blinks four times, once every second, followed by a two-second pause. Four beeps.
Power failure (power supply is overloaded)
Internal components might be powered even when the workstation is off. To prevent damage, disconnect the workstation power cord before you remove a component.
  1. Open the access panel and ensure that all power connections (18-pin Main, 8-pin CPU, 6-pin Memory) are secure on the system board.

  2. Check if a device is causing the problem by removing all attached devices (such as hard, diskette, or optical disk drives, and expansion cards.) Power on the workstation. If the system enters the POST, power off and replace one device at a time; repeat this procedure until failure occurs. Replace the device that is causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly.

  3. Check the power supply functionality.

a. Disconnect the AC power.
b. Remove power supply from system chassis. (See Removing the power supply for details.)
c. Plug in the AC power.
If the power supply fan spins and the BIST** LED lights, the power supply is functional. The problem might be on the system board. Contact HP for assistance.
If the power supply fan does not spin or the BIST** LED does not light, the problem might be in the power supply. Contact HP for assistance.
Red Power LED blinks five times, once every second, followed by a two-second pause. Five beeps.
Pre-video memory error
Internal components might be powered even when the workstation is off. To prevent damage, disconnect the workstation power cord before you remove a component.
  1. Reseat DIMMs.

  2. Replace DIMMs one at a time to isolate faulty module.

  3. Replace third-party memory with HP memory.

  4. The problem might be on the system board. Contact HP for assistance.

Red Power LED blinks six times, once every second, followed by a two-second pause. Six beeps.
Pre-video graphics error.
Internal components might be powered even when the workstation is off. To prevent damage, disconnect the workstation power cord before you remove a component.
  1. Reseat the graphics card.

  2. The problem might be on the graphics card. Contact HP for assistance.

Red Power LED blinks seven times, once every second, followed by a two- second pause. Seven beeps.
System board failure (ROM detected failure prior to video).
  1. Clear CMOS.

    Refer to the Maintenance and Service Guide for the workstation model for detailed information on clearing CMOS.
  2. The problem might be on the system board. Contact HP for assistance.

Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps.
Invalid ROM based on bad checksum.
Internal components might be powered even when the workstation is off. To prevent damage, disconnect the workstation power cord before you remove a component.
  1. Clear CMOS.

    Refer to the Maintenance and Service Guide for the workstation model for detailed information on clearing CMOS.
  2. Upgrade the ROM using SoftPaq, either from the hard disk drive, CD, diskette, or USB removable device (for example., HP Drive Key). See the ROM Flash section of the Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals . SoftPaq is a self-extracting executable, which contains instructions for its use, that enables you to upgrade the ROM. To download the Softpaq executable, visit http://www.hp.com/go/workstationsupport .

  3. The problem might be on the system board. Contact HP for assistance.

Red Power LED blinks nine times, once every second, followed by a two-second pause. Nine beeps.
System powers on but does not start.
  • The problem might be on the system board. Contact HP for assistance.

  • The problem might be in the CPU. Contact HP for assistance.

System does not power-on and LEDs are not blinking. No beeps.
System unable to power on.
Internal components might be powered even when the workstation is off. To prevent damage, disconnect the workstation power cord before you remove a component.
To resolve the problem, choose one of the following options:
Press and hold the power button for less than 4 seconds. If the hard disk drive LED turns green, then:
  1. Remove the expansion cards one at a time and try holding the power button again for less than 4 seconds.

  2. The problem might be on the system board. Contact HP for assistance.

Press and hold the power button for less than 4 seconds. If the hard disk drive LED does not turn on green then:
  1. Check that unit is plugged into a working AC outlet.

  2. Open the access panel and check that the power button harness is properly connected to the system board.

  3. Check that all power supply cables are properly connected to the system board.

  4. Check the power supply functionality

a. Disconnect the AC power.
b. Remove power supply from system chassis. (See Removing the power supply for details.)
c. Plug in the AC power.
If the power supply fan spins and the BIST** LED lights, the power supply is functional. The problem might be on the system board. Contact HP for assistance.
If the power supply fan does not spin or the BIST** LED does not light, the problem might be in the power supply. Contact HP for assistance.

*The BIOS option you select controls the blue LED function during these suspend modes.

**Some workstation models do not have BIST LED functionality. For BIST information, see the Maintenance and Service Guide of the workstation.

LED color definitions

The following table describes what each LED light on the workstation front panel signifies.

LED color definitions
LED state
LED color
System status
Solid
Blue
System is on.
Flashing
Blue
System is in Standby.
Solid or flashing
Red
System has experienced an error. ( See POST error messages .)
None
No light
System is in Hibernate, or is off.

POST error messages

The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the workstation is powered on.

Audible and visual messages occur before the operating system starts if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly:

  • Keyboard

  • DIMMs

  • Diskette drives

  • All mass storage devices

  • CPUs

  • Controllers

  • Fans

  • Temperature sensors

  • Cables (front/rear panels, audio, and USB ports)

The table shown next describes the POST error messages.

POST error messages
Screen message
Probable cause
Recommended action
101—Option ROM Checksum Error
System ROM checksum.
Verify the correct ROM:
  1. Flash the ROM, if needed.

  2. If an expansion card was recently added, remove it to find out if the problem remains.

  3. Clear CMOS. If the message disappears, there might be a problem with the expansion card

  4. Replace the system board.

102—System Board Failure
DMA, timers, and so forth, might be set improperly or might be defective.
  1. Clear the CMOS.

  2. Remove the expansion boards.

  3. Replace the system board.

110—Out of memory space for option ROMs
Option ROM for a device could not run because of memory constraints.
Run the Computer Setup (F10) Utility to disable unneeded option ROMs, and to enable ACP0/USB Buffers at Top of Memory.
162—Systems Options Error
163—Time and Date Not Set
  • Invalid time or date in configuration memory.

  • RTC battery might need replacement.

  • CMOS jumper might not be properly installed.

  1. Set the date and time from the Control Panel or in the Computer Setup (F10) Utility (depending on the operating system).

  2. If the problem persists, replace the RTC battery.

164—Memory Size Error
Memory configuration is incorrect.
  1. Run the Computer Setup (F10) Utility or the Windows utilities.

  2. Verify that the memory modules are installed properly.

  3. If third-party memory has been added, test the memory configuration using HP memory.

  4. Verify the memory module type.

201—Memory Error
RAM failure.
  1. Run the Computer Setup (F10) utility or Windows operating system utilities.

  2. Be sure that memory and continuity modules are installed correctly.

  3. Verify the memory module type.

  4. Remove and replace memory modules one at a time to isolate faulty modules.

  5. Replace faulty memory modules.

  6. If the error persists after replacing memory modules, replace the system board.

202—Memory Type Mismatch
Memory modules do not match.
Replace the memory modules with matched sets.
203—Memory module failed self-test and failing rank was disabled
Defective memory module.
Replace the memory module.
204—Memory module failed and user rank was disabled
Improper module load.
Reseat the memory module correctly.
205—Memory high temperature detected
Insufficient memory module cooling.
Verify that a memory module cooling fan is installed and operating.
206—Memory setup invalid
Memory configured incorrectly.
Reconfigure the memory modules in the proper slots.
207—Incompatible DIMMs detected
DIMMs are installed that do not fulfill system requirements.
  1. Verify that the memory module type matches workstation requirements.

  2. Insert the DIMM in the proper memory socket.

  3. Replace the DIMM if the problem persists.

208—Mismatched DIMMs detected
Installed DIMMs are improperly matched.
Verify that matching DIMMs are installed.
209—Memory warning condition detected
Incorrect memory module type in use.
Verify that the memory modules are compatible with workstation requirements.
212—Failed Processor 0
Processor has failed to initialize.
  1. Reseat the processor in its socket.

  2. If the processor does not respond, replace it.

213—Incompatible Memory Modules
A memory module in the memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset.
  1. Verify the memory module type.

  2. Insert the DIMM in another memory socket.

  3. Replace the module with a DIM conforming to the SPD standard.

214—DIMM Configuration Warning
DIMMs are not installed correctly (not paired correctly).
See the service label on the workstation access panel for the correct memory configurations, and reseat the DIMMs accordingly.
215—DIMM Configuration Error
216—Memory Size Exceeds Maximum Supported
The amount of memory installed exceeds that supported by the hardware.
  1. Verify how much memory the workstation supports.

  2. Remove the excess memory.

301—Keyboard Error
Keyboard failure.
  1. Reconnect the keyboard with the workstation powered off.

  2. Check the connector for bent or missing pins.

  3. Be sure that none of the keys are pressed.

  4. Replace the keyboard.

303—Keyboard Controller Error
I/O board keyboard controller is defective or is not set properly.
  1. Reconnect the keyboard with the workstation powered off.

  2. Replace the system board.

304—Keyboard or System Unit Error
Keyboard failure.
  1. Reconnect the keyboard with the workstation powered off.

  2. Be sure that none of the keys are pressed.

  3. Replace keyboard.

  4. Replace system board.

510—Splash Screen image corrupted
Splash Screen image has errors.
Update system BIOS.
511—CPU. CPU A, or CPU B Fan not detected
Fan is not connected or is defective.
  1. Reseat the fan cable.

  2. Reseat the fan.

  3. Replace the fan.

512—Rear Chassis fan not detected
Rear fan missing, disconnected, or defective.
  1. Reseat the fan cable.

  2. Reseat the fan.

  3. Replace the fan.

513—Front Chassis fan not detected
Front fan missing, disconnected, or defective.
  1. Reseat the fan cable.

  2. Reseat the fan.

  3. Replace the fan.

514—Memory fan not detected
Memory fan missing, disconnected, or defective.
  1. Verify that the memory fan is installed and connected properly.

  2. Replace the fan.

515—CPU Overtemp ocurrred
Insufficient processor cooling or processor defect.
  1. If necessary, add a heatsink to the processor and ensure proper operation.

  2. Replace the processor.

516—Chipset fan not detected
Chipset fan missing, disconnected, or defective.
  1. Ensure that the fan is installed and connected properly.

  2. Replace the fan.

517—Low power CPU heatsink(s) detected for high power CPUs
Inadequate heatsink is installed.
Replace the low power heatsink with a high power heatsink.
518—Power supply wattage insufficient for hardware configuration
Workstation configuration requires more power than the power supply can provide.
  • Reduce the workstation power consumption.

  • Replace the power supply with a high output power supply.

601—Diskette Controller Error
Diskette controller circuitry or diskette drive circuitry incorrect.
  1. Run the Computer Setup (F10) utility.

  2. Verify cabling and replace defective cables if necessary.

  3. Clear CMOS.

  4. Replace the diskette drive.

  5. Replace the system board.

605—Diskette Drive Type Error
Mismatch in drive type.
  1. Run the Computer Setup (F10) Utility.

  2. Disconnect any other diskette controller devices (tape drives).

  3. Clear the CMOS.

610—External Storage Device Failure
External storage device is not detected, is improperly connected, or is defective.
  1. Verify that the external device is present and connected properly.

  2. Replace the external device.

611—Primary Floppy Port Address Assignment Conflict
The flexible disk drive is configured at a previously assigned address.
Select a new address for the flexible disk drive.
912—Computer Cover Has Been Removed Since Last System Start Up
N/A
No action required.
914— Hood Lock Coil is not Connected
Mechanism is missing or is not connected.
  1. Reconnect or replace the missing mechanism.

  2. Reseat or replace the missing mechanism cable.

916—Power Button Not Connected
Power button cable is disconnected from the system board.
Reconnect the cable and restart.
917—Front Audio Not Connected
Front audio mechanism is missing or is not connected.
  1. Reconnect or replace the front audio cable.

  2. Reconnect or replace the front audio mechanism.

918—Front USB Not Connected
Front USB is missing or is not connected.
  1. Reconnect the Front USB connector to the system board.

  2. Reconnect or replace the front USB mechanism.

920—Fatal error on QPI link X
Fatal error detected on QPI link x, where x is 0 or 1. This type of error is identified on the line following.
Possible system board problem; contact HP Support.
921—Fatal error on QPI Protocol link X
Fatal error detected in QPI link x protocol, where x is 0 or 1. This type of error is identified on the line following.
Potential system board problem; contact HP Support.
922—Fatal error on PCIe slot X
Fatal error occurred in the designated slot.
Move the card to a different slot. If the problem persists, replace the card.
923—Fatal error on ESI port 0
A fatal error occurred on ESI port 0. slot.
Verify that the ESI port device is connected and working properly.
924—Fatal error on IOH core X
Fatal error detected on IOH core x, where x is 0 or 1. This type of error is identified on the line following.
Potential system board problem; contact HP Support.
925—Fatal error on IOH miscellaneous
Fatal miscellaneous error detected on IOH core x, where x is 0 or 1.
Potential system board problem; contact HP Support.
926—Fatal error on IOH Vtd
Fatal error detected in the Intel Virtualization Technology.
Potential system board problem; contact HP Support.
927—Fatal error on DIMM in slot CPU X DIMM Y
Fatal multibit ECC error detected on the DIMM in the slot labeled CPU x DIMM y (where x is 0 or 1 and y is 1 - 6), as labeled on the system board.
Replace the DIMM in the identified slot.
928—Fatal machine check detected on CPU X
Contact HP support.
1720—SMART Hard Drive Detect Imminent Failure
Hard drive is about to fail. (Some hard disk drives have a firmware patch that fixes erroneous error messages.)
  1. Determine if the hard disk drive is giving a correct error message.

  2. Run the Drive Protection System test (if applicable).

  3. Apply firmware patch (if applicable). See http://www.hp.com/support .

  4. Back up contents and replace the hard disk drive.

1783—Fixed Disk 0/1 locked
Hard disk drive failure.
Diagnose the hard disk drive, and replace it if necessary.
1796—SATA Cabling Error
Missing or improperly attached cable.
Verify that a cable is attached. Reattach the cable.
1797—SATA Drivelock is not supported in RAID mode
STAT Drivelock is not supported in RAID mode.
Disable RAID mode, or disable SATA drivelock.
1801—Microcode Update Error
Unsupported processor (C0 Stepping or greater only).
The microcode update failed. Check the processor stepping to ensure it is a supported stepping. If it is contact, HP Support.
1802—Processor Not Supported
The system board does not support the processor.
Replace the processor with a compatible one.
1803—Processor feature set is insufficient for current system settings
Processor feature set is insufficient for current system settings. The BIOS settings do not match the support provided by the processor
Change the BIOS settings or upgrade the processors.
1804—A processor feature and the memory configuration are incompatible
A processor feature is incompatible with the memory configuration.
Restore the previous memory configuration.
ERROR: Invalid 1394 GUID (Invalid electronic serial number)
No electronic serial number is stored with the system.
To assign a serial number , select Security >System IDs in the Computer Setup (F10) Utility.
ERROR: Invalid electronic serial number (no number)
No electronic serial number is stored with the system
To assign a serial number , select Security >System IDs in the Computer Setup (F10) Utility.
ERROR: An unsupported processor is installed. System halted
Unsupported processor detected.
Replace the processor.
ERROR: A processor requiring too much power is installed. System halted
Unsupported processor detected.
Replace the processor.
ERROR: Mixing processors with different power requirements. This is not supported. System halted.
Mixed type processors detected.
Replace the processors with matched processors.
Invalid electronic serial number
Incorrect serial number registered in the system.
Use the Computer Setup (F10) Utility to reset the serial number.
Mixing processors with different power requirements. This is not supported. System halted.
Mixed type processors detected.
Replace the processors with matched processors.
Mixing Two Different Processor Types MP and DP!!!
Mixed type processors detected.
Replace the processors with matched processors.
Network Server Mode Active and No Keyboard Attached
Keyboard not detected.
Verify that a functioning keyboard is attached to the workstation.
Processor initialization fails!!!
Processor defective.
Replace the processor.
The installed CPUs have different voltage requirements. This is not supported. System halted.
Mixed type processors detected.
Replace processors with matched processors.
Two processors do not have the same frequency operating ranges!!!
Mixed type processors detected.
Replace processors with matched processors.

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