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HP Officejet Pro 8500 Wireless (A909g), 8500 Premier (A909n), and Officejet 6500 (E709a) and 6500 Wireless (E709n) All-in-One Printers - The 'Bxxxxxxx' Error Message Appears on the Product During Network Setup

Issue

When setting up the product with a wired or wireless network connection to a router, the product stops responding, the Bxxxxxxx error message appears on the product control panel display, and a blue screen appears on the control panel display.

Some examples of the error message text include the following:

  • B057ce50

  • B0676EDC

  • B8676EFC

This error occurs most frequently when the product is set up with a 2Wire brand router that uses AT&T brand Internet service.

Use the steps in the solution presented below to resolve the issue. If you complete the solutions and are still experiencing a problem, there is a workaround available to help you resolve the issue.

Solution

The steps to resolve this issue on a product that you want to set up with a wireless connection and on a product that you want to set up with a wired, or Ethernet, connection differ slightly. Depending on the connection type you want to set up, select one of the following methods, and then follow the steps provided to resolve the issue.

Method one: Resolve the error on a product that uses a wireless connection

Step one: Print a network configuration page

  1. Disconnect the power cord from the back of the product.

  2. Remove the phone or Internet cable that is connected to the back of the wireless router. Do not reconnect this cable until instructed to do so.

  3. Reconnect the power cord to the back of the product. If the product does not turn on automatically, press the On button () to turn the product on.

  4. Make sure that the blue Wireless light is on. If the Wireless light is not on, press the Wireless button on the front panel of the product to turn wireless on.

  5. When the product is in the ready state, press and hold the Cancel button for several seconds. The network configuration page prints.

  6. On the network configuration page, check the Network Connection Status line. If the status entry reads Ready, continue with 'Step two: Set the product IP information in the Embedded Web Server (EWS).' If the status entry reads anything else, continue with the next step.

  7. Press the Setup button () on the product control panel, select Network, and then select Wireless Setup Wizard. Follow the instructions in the wizard to complete the configuration.

  8. When the Wireless Setup Wizard is complete, press and hold the Cancel button for several seconds. The network configuration page prints.

Step two: Set the product IP information in the Embedded Web Server (EWS)

  1. Make sure that the computer is connected to the same router that the product is connected to.

  2. On the network configuration page that you printed in 'Step one: Print a network configuration page,' look in the General Information section. Make a note of the following information.

    • IP Address

    • Subnet Mask

    • Default Gateway

    NOTE: Each of these addresses is in the IP address format. For example, 192.168.1.100 is an IP address. Make sure that you note the numbers and the dots exactly as they appear on the network configuration page.
  3. Open a Web browser, such as Internet Explorer or Mozilla Firefox, on your computer.

  4. Type the product IP address in the address bar of the Web browser, and then press Enter. The Embedded Web Server (EWS) page for the product opens.

  5. On the EWS page, click the Networking tab.

  6. In the left pane of the Networking screen, select Wireless (802.11), and then select the IPv4 Configuration tab in the right pane.

  7. Select Manual IP.

  8. In the IP Address text box, type an IP address that is within the range of 192.168.1.10 to 192.168.1.60. For example, the IP address 192.168.1.25 is correct, but 192.168.1.61 is incorrect.

  9. In the Subnet Mask text box, type the Subnet Mask address that you located on the network configuration page.

  10. In the Default Gateway text box, type the Default Gateway address that you located on the network configuration page.

  11. Click Apply to save these settings.

    NOTE: After the new IP address is set in the EWS, the computer loses the connection with the product, and the EWS page becomes unresponsive. This is expected behavior. Wait 10 seconds, and then continue with the next step.
  12. Close the Web browser.

Step three: Restart communication and complete the installation

  1. Press the press and hold the Cancel button for several seconds. The network configuration page prints.

  2. Make sure that the product is connected to the network and that the IP address matches the IP address that you typed in 'Step two: Set the product IP information in the Embedded Web Server (EWS).'

  3. Connect the phone or Internet cable to the back of the router.

  4. Continue the product installation. If the software has already been installed, insert the software CD into the computer CD drive, and then select Add A Device from the menu that appears on the computer.

If the installation is successful and the error message does not appear again, the issue is resolved, and there is no need to continue troubleshooting.

If the installation is not successful and the error message appears on the product control panel, continue with the steps in the Workaround section.

Method two: Resolve the error on a product that uses a wired (Ethernet) connection

Step one: Print a network configuration page

  1. Disconnect the power cord from the back of the product.

  2. Remove the phone or Internet cable that is connected to the back of the wireless router. Do not reconnect this cable until instructed to do so.

  3. Reconnect the power cord to the back of the product. If the product does not turn on automatically, press the On button () to turn the product on.

  4. When the product is in the ready state, press and hold the Cancel button for several seconds. The network configuration page prints.

  5. On the network configuration page, check the Network Connection Status line. If the status entry reads Ready, continue with 'Step two: Set the product IP information in the Embedded Web Server (EWS).' If the status entry reads anything else, continue with the next step.

  6. Make sure that the network cable, or LAN cable, is connected to the computer and to the product.

  7. When the product is connected to the network, press and hold the Cancel button for several seconds. The network configuration page prints.

Step two: Set the product IP information in the Embedded Web Server (EWS)

  1. Make sure that the computer is connected to the same router that the product is connected to.

  2. On the network configuration page that you printed in 'Step one: Print a network configuration page,' look in the General Information section. Make a note of the following information.

    • IP Address

    • Subnet Mask

    • Default Gateway

    NOTE: Each of these addresses is in the IP address format. For example, 192.168.1.100 is an IP address. Make sure that you note the numbers and the dots exactly as they appear on the network configuration page.
  3. Open a Web browser, such as Internet Explorer or Mozilla Firefox, on your computer.

  4. Type the product IP address in the address bar of the Web browser, and then press Enter. The Embedded Web Server (EWS) page for the product opens.

  5. On the EWS page, click the Networking tab.

  6. In the left pane of the Networking screen, select Wired (802.3), and then select the IPv4 Configuration tab in the right pane.

  7. Select Manual IP.

  8. In the IP Address text box, type an IP address that is within the range of 192.168.1.10 to 192.168.1.60. For example, the IP address 192.168.1.25 is correct, but 192.168.1.61 is incorrect.

  9. In the Subnet Mask text box, type the Subnet Mask address that you located on the network configuration page.

  10. In the Default Gateway text box, type the Default Gateway address that you located on the network configuration page.

  11. Click Apply to save these settings.

    NOTE: After the new IP address is set in the EWS, the computer loses the connection with the product, and the EWS page becomes unresponsive. This is expected behavior. Wait 10 seconds, and then continue with the next step.
  12. Close the Web browser.

Step three: Restart communication and complete the installation

  1. Press and hold the Cancel button for several seconds. The network configuration page prints.

  2. Make sure that the product is connected to the network and that the IP address matches the IP address that you typed in 'Step two: Set the product IP information in the Embedded Web Server (EWS).'

  3. Connect the phone or Internet cable to the back of the router.

  4. Continue the product installation. If the software has already been installed, insert the software CD into the computer CD drive, and then select Add A Device from the menu that appears on the computer.

If the installation is successful and the error message does not appear again, the issue is resolved, and there is no need to continue troubleshooting.

If the installation is not successful and the error message appears on the product control panel, continue with the steps in the Workaround section.

Workaround

To work around this issue, install the HP product with a USB connection instead of a network connection.

NOTE: This issue cannot be resolved by exchanging the product.

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