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A 'Paper Jam' Message Displays for HP Deskjet D1600 Printer Series

Issue

The message 'Paper jam' displays on the computer.

The following symptoms might also accompany this error:

  • The product stops printing

  • The Power button () blinks quickly

Solution

You can watch a video or follow the steps to clear a paper jam.

Video of clearing a paper jam

The following video demonstrates how to clear a paper jam.

NOTE: The video shows the HP D1660 Deskjet. The outside of the product might not look the same as your product, but the steps are the same.

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If you have trouble viewing the video, or to view the video in a different size, click here to play the video on YouTube Non-HP site .

Follow these steps in the order presented to resolve the issue.

Step one: Remove any loose paper

Remove any loose sheets of paper from the input tray and the output tray.

CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.

Step two: Clear the jam from the back of the printer

  1. Press the Power button () to turn off the product.

  2. Release the rear access door by pressing the handle at the end of the door opposite the power cord, and then pull the door out.

    Figure 1: Remove the rear access door

    Image of removing the rear access door
  3. Carefully remove any jammed paper from the back of the product. If printing labels, make sure that a label did not detach from the label sheet while passing through the printer.

    CAUTION: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.

Step three: Clean the rollers

Follow these steps to clean the paper rollers to remove any debris, dirt, or paper scraps

  1. Wipe the paper rollers with a lint-free cloth lightly moistened with distilled or bottled water.

    Rotate the rollers with your fingers to clean all the way around.

    Figure 2: Clean the paper rollers

    Image of the paper roller locations
  2. Allow the rollers to dry completely.

  3. Replace the rear access door. Align the pegs on the right side of the door, and then push the door forward until it snaps into place.

    Figure 3: Replace the rear access door

    Illustration of replacing the rear access door

Step four: Open the top cover and clear the jam

  1. Unplug the power cord from the wall outlet and from the back of the product.

  2. Open the product cover.

    Figure 4: Open the product cover

    Illustration of raising the product cover
  3. Gently pull the paper out of the rollers. If printing labels, make sure that a label did not detach from the label sheet while passing through the printer.

    CAUTION: Remove the jammed paper. Incorrectly removing paper from the front of the product can damage the printing mechanism.
  4. Make sure that no scraps of paper remain between the rollers.

  5. Close the product cover.

  6. Plug the power cord into the electrical outlet and into the back of the product.

  7. Press the Power button () to turn on the product.

  8. Load paper in the paper tray.

  9. Try the print job again.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step five: Make sure that the print carriage can move freely

Use the following steps to make sure the carriage can move freely.

  1. With the product turned on, open the product cover. The carriage might move to the center of the product. If so, allow the carriage to move to that position.

    Figure 5: Open the product cover

    Illustration of raising the product cover
  2. Without turning off the product, disconnect the power cord from the back of the product.

    CAUTION: In the following steps, you move parts by hand. If you do not unplug the power cord, there is a risk of an electrical shock.
  3. Disconnect the power cord from the wall outlet.

  4. Make sure the print cartridges are secure, locked into the carriage, and have not come loose.

  5. Check for any obstructions under or around the carriage that are preventing it from moving.

  6. Make sure the carriage can move freely across the width of the product by firmly pushing the carriage to the left, and then to the right. Clear any obstructions.

  7. Close the product cover.

  8. Reconnect the power cord to the back of the product.

  9. Reconnect the power cord to the wall outlet.

  10. Press the Power button () to turn on the product.

  11. Try the print job again.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step six: Service the printer

Contacting HP for service in Asia Pacific.

If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP.

Go to Contact HP to review available service options.

Contacting HP for service in all countries/regions except Asia Pacific.

If you completed all the preceding steps and your product still has an issue, service the product.

First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.

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