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HP Officejet 7000 (E809a), 7000 Special Edition (E809b), and 7000 Advantage (E809c) Wide Format Printers - 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper

Issue

The 'Out of Paper' error message displays on the computer, even though you have paper loaded in the input tray. The product does not pick up or feed paper from the paper tray.

Solution

Follow these steps in the order presented to resolve the issue.

Step one: Reset the product

  1. Press the Power button () to turn off the product.

    NOTE: The product might not turn off after pressing the Power button. Continue to the next step regardless.
  2. Disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the electrical outlet.

  4. Wait 30 seconds.

  5. Replug the power cord into the electrical outlet.

  6. Reconnect the power cord to the rear of the product.

  7. Press the Power button () to turn on the product.

Step two: Check the paper

  1. Check the paper in the input tray.

    • Replace any ripped, dusty, wrinkled, or bent paper.

    • Uncurl any curled paper by gently bending it in the opposite direction of the curl or replace the paper.

  2. Make sure that all the paper is the same size and type.

  3. Tap the stack of paper on a flat surface to align the edges.

  4. Make sure that the stack of paper contains from 10 to 25 sheets of paper.

    NOTE: Do not overload the input tray. Make sure the stack of paper is shorter than the top of the paper-width guide.
  5. Insert the stack of paper into the product, and then gently push the paper-width guide snugly against the paper.

  6. Try the print job again.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step three: Check the print settings

The paper settings in the print driver must match the paper size and type loaded in the product. Use the following instructions to adjust the paper settings.

  1. In the software program you are printing from, click File.

  2. Click Print, and then click Setup, Properties, or Preferences.
    NOTE: The specific options might vary depending on the software program.
  3. Click the Features tab.

  4. In the Basic Options pane, select More from the Paper sizes drop-down list.

  5. Select the size of paper loaded in the product, and then click OK.

  6. In the Basic Options pane, select More from the Paper type drop-down list.

  7. Select the type of paper that you loaded, and then click OK.
    NOTE: These changes do not change the default print settings. The print settings revert to the default settings the next time you open the program.
  8. Change any other print settings necessary, and then click OK.

  9. Click OK to print.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step four: Clean the rollers

Dirt and grime buildup on the rollers can contribute to this issue. Use the following steps to clean the rollers inside the product.

  1. Turn off the product, and then disconnect the power cord from the back of the product.

  2. Push the left side of the rear access panel to the right, and then pull the panel towards you to remove it.

    Figure 1: Open the rear access panel

    A picture showing how to open the rear access panel
  3. If there is any paper visible, gently pull the paper out of the rollers.

  4. Clean the rollers with a lint-free cloth lightly moistened with purified or distilled water.

    Figure 2: Clean the rollers

    A picture showing how to clean the rollers
  5. Reattach, and then close the rear access panel.

  6. Reconnect the power cord to the back of the product.

  7. Press the Power button ( ) to turn on the product.

  8. Try the print job again.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step five: Service the product

If you have completed all the steps and are still experiencing a problem, service your product.

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