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Microsoft Internet Explorer (IE) 8.0 - Unable to Use Explorer View on a SharePoint Site in IE 8.0


Clients (Microsoft Windows XP, Microsoft Windows Vista, Microsoft Internet Explorer 8.0) are unable to open the Document Library with Explorer View. While accessing https sites, the following error occurs:

Please wait while Explorer View is loaded. If Explorer View does not appear, your browser may not support it.


Hotfix 972584 is available for Windows XP, Windows Vista, and Windows 2003 with Internet Explorer 8.

After you installed this Hotfix on the computer, add a registry value to enable the Hotfix. To do this, complete the following steps:

CAUTION: This document contains information about how to modify the registry. The registry should be backed up before modifying it. Make sure that you know how to restore the registry if a problem occurs. If you use the Registry Editor (regedit.exe ) incorrectly, you may cause serious problems that may require you to reinstall your operating system. HP cannot guarantee that you can solve problems that result from using the Registry Editor incorrectly. Use the Registry Editor at your own risk. For more information about how to back up, restore, and modify the registry, see Microsoft Knowledge Base Article 322756, titled How to back up and restore the registry in Windows or Microsoft Knowledge Base Article 256986, titled Windows registry information for advanced users . Click here to view Microsoft Knowledge Base Article 322756 ( Non-HP site . Click here to view Microsoft Knowledge Base Article 256986 ( Non-HP site .
  1. Click Start , click Run , type regedit , and then press Enter .

  2. Locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl

  3. On the Edit menu, point to New , and then click Key .

  4. Type the following name, and then press Enter :


  5. Right-click FEATURE_WEBFOLDER_DIRECTNAVIGATE_KB972584 , point to New , and then click DWORD Value .

  6. Type iexplore.exe , and then press Enter .

  7. Right-click iexplore.exe , and then click Modify .

  8. In the Value data box, type 1 , and then click OK .

  9. Exit Registry Editor.

The issue got resolved.

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