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HP Photosmart Printers and HP Ink Cartridges - Photo Black Ink Cartridges Renamed Photo Ink Cartridges

Issue

HP 564, 364, 178, and 862 Ink Cartridges that used to be named Photo Black ink cartridges are now named Photo ink cartridges. The new Photo cartridges are the same as the old Photo Black cartridges. Only the name has changed.

The name change is intended to reduce confusion with Black ink cartridges. Black and Photo cartridges are not interchangeable, and some printers that use Black cartridges do not use Photo cartridges. Here’s how to tell the difference.

Some HP printers use five HP 564, 364, 178 or 862 Ink Cartridges: Black, Cyan, Magenta, Yellow, and Photo.

Other HP printers use only four 564, 364, 178 or 862 Ink Cartridges: Black, Cyan, Magenta, and Yellow.

It is easy to tell whether or not a printer requires a Photo cartridge:
  • If it has slots for four cartridges, it does not use a Photo cartridge

  • If it has slots for five cartridges, it does use a Photo cartridge

It is also easy to tell the difference between Black and Photo cartridges at the store:

Figure 1: Photo ink cartridge with camera logo

Image: Photo ink cartridge with camera logo

Figure 2: Black ink cartridge

Image: Black ink cartridge

Black and Photo cartridges also have different label icons:

Figure 3: Photo ink cartridge

Image: Photo ink cartridge

Figure 4: Black ink cartridge

Image: Black ink cartridge

Solution

Do not buy Photo cartridges for printers that do not use them.

NOTE: Black and Photo cartridges are not interchangeable. Photo cartridges cannot be substituted for Black cartridges.

Do not expect Photo cartridge test patterns on diagnostic pages to be pure black - the ink is actually gray.

To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.

If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country/region location is correct.

Genuine HP cartridges can also be purchased from other retailers.

Which cartridges you use might depend on your country/region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country/region location is correct.

NOTE: For the United States only, go to the HP Home & Home Office Store .

Genuine HP cartridges can also be purchased from other retailers.

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