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HP LaserJet P2050 and P2030 Printer Series - Paper Jam in Output Bin, when 8.5" x 13.0" Paper Size Selected with Duplex Print

Issue

A paper jam occurs in the output bin, when 8.5" x 13.0" paper size is selected with Duplex Print.

Solution

This issue occurs if the paper-width selection lever is not in the correct position.

The following instructions will resolve this paper jam issue:

  1. Open the rear door and clear the paper jam (if any).

  2. Make sure that you are printing with media that meets specifications.

  3. Make sure that you are printing with media that is not wrinkled, folded, or damaged.

  4. Set the product for the correct width of paper that you are using.

  5. At the back of the product, lift the duplex jam-release door, and locate the blue paper-width selection lever.

  6. Push the lever in for Letter and Legal-size paper.

    Pull the lever out for A4-size paper.

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