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HP Integrity rx3600/rx6600 Server - Reboots at EFI Shell

Issue

When trying to access the EFI shell from the boot menu, server would scan for hardware and reboot. This happens every time we try to access the EFI shell. We deleted the EFI option from the menu, but it would not allow us to re-add it. Server would reboot when it started to scan the hardware.

Solution

Updating the firmware did not resolve the issue. We had to send a customer engineer out to replace the backplane. This resolved the issue.

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