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HP and Compaq PCs - Drive Cannot Write to Writable Discs (Windows 7)
This document pertains to HP and Compaq PCs using Windows 7.
If you cannot burn music or data to blank CDs or DVDs, follow the steps in this document to resolve the problem.
NOTE: This document assumes that your drive is recognized by Windows and is capable of reading discs. If your disc burning software displays the message " (or similar), or the drive cannot play CDs and DVDs, then this document will not solve the problem. Instead, refer to CD/DVD Drive is not Detected (Windows 7) .
Step 1: Use a different type of disc
The type of disc you use for burning must be compatible with the type of disc drive in your computer, that is, you cannot burn a DVD-R disc in a drive that does not support DVD-R technology.
For testing purposes, try a few different brands of CD-R (compact disc recordable). CD-R discs are supported by all recordable disc drives.
Why try another disc? There are many different brands and types of writable discs with unique burning properties - some perform better than others. Your disc drive can adjust various properties of the laser and disc rotation to match the properties of the disc, but it may not be able to find a match with some batches of recordable media.
If the drive cannot burn discs of other brands, continue to the next step.
Step 2: Decreasing the disc burning speed
Burn the disc using a slower burn speed. Decrease the burning speed in your disc burning software. When burn speed is reduced it takes longer to complete the disc, but the writing process is more likely to finish successfully and a completed disc has more reliable playback in other devices.
Figure 1: Example: Roxio Creator - Advanced options, Drive Speed setting
Figure 2: Example: Cyberlink Power2Go - Configuration Information, Burner tab
Step 3: Removing the drive from Device Manager
Follow these steps to remove the drive from Device Manager:
Step 4: Clearing the registry filters
To clear the upper and lower registry filters, use the following steps:
Step 5: Using System Restore
If the computer still cannot write to the disc, use System Restore to go back to a time when the drive was recognized by Windows. If you do not know how to restore Windows, use the Support document Using Microsoft System Restore in Windows 7 .
When done, use the CD or DVD drive again to see if it works. If it works, you are done. If it does not, continue with the next step.
Step 6: Using HP System Recovery
If the computer still cannot write to the disc, back up your important files and use HP system recovery to the computer.
When done, use the CD or DVD drive again to see if it can burn a disc. If not, continue.
Step 7: Using HP Hardware Diagnostic software to test the drive
The laser alignment and the hardware that supports it must retain a high degree of accuracy. As the recordable disc drive in your computer ages it is affected by vibration, dust, mechanical wear and other factors. Test the drive to see if it has failed using hardware diagnostic software from HP. On most PCs, you can access HP diagnostics by opening HP Support Assistant from the desktop icon or from the start menu, select the Troubleshoot pillar, click the Storage Devices button, and select the Optical Drives tab.
If the drive fails the test, replace the drive or have the computer serviced.