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HP Notebook PCs - Installing and Using HP Support Assistant
HP Support Assistant is a utility that contains a set of diagnostic and repair tools which you can run any time your computer is not operating properly. The HP Support Assistant is integrated with the Windows Help and Support utility to provide support documents and access to Microsoft and HP tools to perform routine updates, help prevent potential problems, and provide valuable system information to troubleshoot your computer problems.
Most known hardware driver and software problems can be resolved by running the HP Support Assistant. HP recommends that you run the HP Support Assistance maintenance and troubleshooting tools before you call HP Support for technical assistance.
The HP Support Assistant interface consists of four different sections:
How do I get the latest version of HP Support Assistant
If you have a non-standard HP Windows 7 or Windows Vista software image, or if you have an older version of the Help & Support tools, you should download and install the latest version of HP Support Assistant .
To launch HP Support Assistant tools, click Start
NOTE: Product Name, Product Number, and Serial Number are shown at bottom of window.
How do I use Support Assistant before I call HP Support?
Running the HP Support Assistant can help you resolve most known hardware driver and software issues without having to speak to a Support Agent. Before you call HP, open the HP Support Assistant, connect the PC to the internet, and do the following tasks:
If the problem still exists:
How does the Maintain function help keep my computer up to date?
To keep your computer operating properly, the Maintain function provides a list of software updates and actions you should take. You can run a Health Analysis and a Tune-Up of your PC. When the analysis or the tune-up is complete, a list of available updates and suggested user actions is displayed.
What happens if I delay or ignore an update, but later decide I want to install it?
The History page in the Maintain function provides a list of the types of updates that are applicable to your computer. These updates are organized as:
How does Tune-up help maintain my computer?
By default, a Tune-up , which is part of the Maintain function is run once a month. Tune-up performs several actions by default such as:
You can change the number of actions performed by selecting or deselecting them from the list of operations on the Tune-Up's Settings screen.
Can I configure what actions HP Support Assistance takes?
Yes. You can click Settings on the lower left corner of the HP Support Assistant window to specify when to check for updates, and specify which actions should be performed.
What does the Troubleshoot function do?
The Troubleshoot function allow you to check several topic areas of your computer and solve common problems based on solutions developed for the HP support centers.
Each topic area provides links to tools and articles on keeping your computer operating efficiently.
What are Learning Centers?
The Learning Centers are a collection of documents, developed by HP and added into the Windows Help System on the hard drive. They help you discover, use, and maintain your PC, even when you are not connected to the internet. As new Learning Centers are developed, they are uploaded to your computer along with updated drivers and software.
Can I take HP web-based online classes?
Yes! Online classes are designed by HP to familiarize you with certain features of your computer. Classes are offered on a variety of subjects on a periodic basis. You can access the online classes from the Learn section of HP Support Assistant, or go to www.hp.com and search for "online classes" (include the quotation marks).
Why does Get Assistance run an Analysis when I try to use it?
The Analysis function scans your computer for any new known issues and provides you with the tools that may solve these issues before you have to contact a support agent. If you cannot resolve the issue using these tools, it provides data that helps the HP support agent assist you more rapidly.
Will Get Assistance help me resolve a problem by myself?
The analysis function built into Get Assistance helps troubleshoot and resolve problems before a phone call is necessary. Its fast, easy, and saves time. When you solve a problem, you can either just Exit the program, or you can provide Feedback by sending the information from your analysis to HP. Feedback can help other users fix similar problems.
Does the Search field search the web?
No, the Search field, in the lower right corner of the HP Support Assistant window, searches the Help and Support content on the hard drive and does not search the web.
Can I get help and support if I do not have an internet connection?
If you do not have an internet connection, you can still search for documents in Help and Support on the hard drive, use the Learning Centers, and do a Health Analysis on your computer and produce a report. The analysis will use the tools and information that was collected the last time the computer was connected to the internet. The results listed are reliable, but they will not have the latest resources available until you reconnect to the web.
How do I update HP Support Assistant?
HP Support Assistant automatically installs updates and new tools every time it connects to the internet to run a Tune-Up or do a Health Analysis when troubleshooting a problem. With HP Support Assistant, your computer is always up to date.
Does the HP Support Assistant always run in the background?
HP Support Assistant only runs when you start it or when a Tune-Up is scheduled. It does not run in the background or use any resources after you exit the program.