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Advisory: System Management Homepage - The Processor Information on the System Management Homepage System Board Tab Incorrectly Displays Processor Names as "Unknown"

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01960921

Version: 1

Advisory: System Management Homepage - The Processor Information on the System Management Homepage System Board Tab Incorrectly Displays Processor Names as "Unknown"
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2009-12-15

Last Updated: 2009-12-16


DESCRIPTION

The System Management Homepage (SMH) Version 3.0 incorrectly displays the Processor name as "unknown" on the System Board tab for ProLiant DL/ML Series G6 servers. The Insight Management Agent and Health Drivers Version 8.3 cannot obtain the correct system information.

Figure 1: SMH does not display processor information.

In the screenshot, SMH displays the Processor speed as 2.93 GHz and the Cache size as L2 1024 KB, L3 8 MB; however the Processor Name displays as "unknown." If the Processor Name was displayed for a ProLiant ML110 G6 server, SMH would show Intel Xeon X3430, or whatever the actual processor name is for the specific ProLiant ML G6 server.

SCOPE

Any ProLiant DL/ML Series G6 server running HP System Management Homepage (SMH) Version 3.0 using Insight Management Agent and Health Drivers Version 8.3.

RESOLUTION

There is no workaround to correctly display the processor name at this time.

The Insight Agents and Health Drivers will be updated in a future release, allowing the processor name to display correctly on the System Board page in SMH.

This advisory will be updated when more information is available.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:


NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .
SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .
To search for additional advisories related to System Management Homepage, use the following search string:
+Advisory +ProLiant -"Software and Drivers" +SMH
KEYWORDS : SMH, agents, processor

Hardware Platforms Affected: HP ProLiant DL120 G6 Server, HP ProLiant DL160 G6 Server, HP ProLiant DL160se G6 Server, HP ProLiant DL180 G6 Server, HP ProLiant ML110 G6 Server, HP ProLiant ML150 G6 Server, HP System Management Homepage Software(Standard HP Product)
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01960921
©Copyright 2009 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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