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HP Notebook PCs - Locating the Product Specifications for the Notebook PC

The product specification sheet (Spec Sheet) is a listing of hardware components and software applications that are pre-installed on a computer. The specifications for the hardware components may include the name of the component manufacturer, the part model number, performance data, and available options for replacing or expanding the component. Locating the Spec Sheet is important when you update the BIOS or driver, because you must use the correct drivers for each component. This information is also helpful when you purchase replacement parts.

As an example, a computer may originally be configured with 512 MB of RAM memory (Memory) pre-installed, however, the system may support up to four (4) GB of memory. The specification sheet lists the number of memory slots and the maximum amount of memory (Max Memory) that can be installed and supported.

For a list of hardware components, see Hardware components listed in the Specification Sheet .

Some types of Spec Sheets are not published

The HP web site publishes specification sheets for all notebook models built with a predefined hardware configuration. For example, a major outlet store may order and sell several thousand notebooks with the same specifications. However, the HP web site does not publish specification sheets for models that can be configured with custom components by the customer at the time of purchase. These models are identified as Configured To Order (CTO) models. The order form that ships in the box with the computer contains a list of the custom components the customer specified, and component information is stored electronically on the computer.

As an example, a notebook model that is designated as a "CTO model" can be ordered with either an Intel or an AMD Central Processing Unit (CPU). These CPUs are available with different processing speeds (e.g. 1.2 GHz, 1.8 GHz, 2.1 GHz, etc.), and processing configurations (e.g. MMX, Dual Core, Quad Core, etc.). Each of these CPUs requires a different set of Basic Input Output System (BIOS) instructions to operate the computer. Also, several different hard drive sizes (60 GB, 120 GB, 160 GB, etc.) and different optical disk drives (CD, DVD, BluRay, LightScribe, etc.) may be available. Because the CTO model that you purchased may have any one of these or other key components, HP cannot publish a specification sheet that will cover every combination. However, information on the installed components is stored electronically on the computer.

Find specification sheet for a pre-configured notebook

The specification sheet for a notebook with a predefined configuration is available on the HP Support and Drivers web page. To view the specification sheet, do the following actions.

  1. Find the Product Number and Model Number on the Service Tag affixed to the bottom of the computer.

    For other ways to find the Product Number, see HP Notebook PCs - Locate the Notebook Product Number or Model Number .

  2. Open the Internet Explorer web browser and go to the HP Support & Drivers Download page.
    NOTE: Opera, Mozilla, Chrome, and other types of web browsers are not fully supported on this web site, and some of them may not display the HP web pages properly.
  3. On the display map, select your country or region, and then select language.

  4. On the Support & Drivers page, select the See support and troubleshooting information option, type the Product Number (the numbers before the pound sign "#") in the for product field, and then click the double-chevron icon to begin your search.

    If a list of multiple products display, select your specific model.

  5. On the support information page, select Product Information .

  • If a spec sheet is available for your model , it will be displayed on the Product Information page

    Figure 1: Sample Specification Sheet

  • If a spec sheet is not available for your model , nothing is displayed on the Product Information page; however, you can Find specification data for a CTO notebook information in the next section of this document.

Find specification data for a CTO notebook

A list of specifications for the hardware components on a CTO computer can be found by reading the information stored electronically on the computer. Both the Microsoft Windows operating system and HP / Compaq provide tools to display the specifications of the hardware components.
CAUTION: Some of the stored information is based on technical data provided by the drivers installed with the original operating system (OS). If you plan to upgrade or downgrade the operating system, you should review this product information before you make the change because the new operating system may not recognize all of the components properly.

View System Information using Windows XP / Vista / Windows 7 tools

To view the system information stored electronically on the computer using the built-in Windows tools, do the following:

  1. Click Start on the desktop, click Programs (All Programs) , click Accessories , click System Tools , and then click System Information .

  2. In the System Information window, click System Summary or Components in the left pane to display detailed information about the computer components in the right pane.

View System Information using HP tools for Windows XP

To view the system information stored electronically on the computer using the HP or Compaq Help and Support for XP tool, do the following:

  1. If the Help & Support window is not titled HP Total Care , download and install the latest version of HP Help and Support for Windows XP tool.

  2. Click Start on the desktop, select Help & Support .

    Notice that the Product Name and Number and Serial Number are displayed in the HP Help & Support window.

  3. Click My HP Computer to display the System Information window.

You may wish to save a copy of the displayed system information for use at a later time.

View System Information using HP tools for Vista and Windows 7

To view the system information stored electronically on the computer using the HP or Compaq Support Assistant tool for Vista and Windows 7, do the following:

  1. If the Help & Support home page is not titled HP Help and Support displayed on a black background, download and install the latest version of HP Support Assistant for Vista and Windows 7 tool.

  2. Click Start on the desktop, select Help & Support .

    Notice that the Product Name , Product Number , and the Serial Number are displayed at the bottom of the Window.

    The specifications for the CPU, RAM memory, and Graphics display in the right pane.

  3. Click More Information to display the system's General Specifications.

You may wish to save a copy of the displayed system information for use at a later time.

Save the displayed product specifications in a file

You may wish to save a copy of the information that is displayed in a word processing file for use as reference at a later time. To save the screen capture of any display window, open a word processing document and do the following:

  1. Click the cursor anywhere in the display window and adjust the size of the display as desired.

  2. On the notebook keyboard, press the alt + fn + prt sc keys simultaneously to capture (copy) the display.

  3. Click the cursor in the word processing document at the desired position, and then press the ctrl + V keys simultaneously to paste the screen capture into the document.

  4. Repeat this process to capture any additional screen displays.

You should save the file in a convenient location with a descriptive file name for easy reference. (e.g. C:\ProductSpecs_My_HP_Pavilion_dv3510er.doc ).

Hardware components listed in the Specification Sheet

The most commonly needed information available in specification sheet includes:

Category
Why Needed
Product Name
Matches the Product Number printed on the Service Tag affixed to the bottom of the notebook. Used when searching the HP web site for drivers, updated software, or updated BIOS, and support information.
Product Number
Matches the Product Number printed on the Service Tag affixed to the bottom of the notebook. Used when searching the HP web site for drivers, updated software, or updated BIOS, and support information.
Microprocessor
Name of CPU manufacturer, type, and speed. Used when updating the BIOS. Attempting to install a BIOS for the incorrect processor may cause the computer to stop working and will require a service repair to correct the problem.
Microprocessor Cache
Type and amount of dedicated memory built into the CPU
Memory
Amount of memory and number of memory modules installed in the computer. Example: 1024 MB (2 x 512 MB) means there are two memory slots available and each slot contains 512 MB of memory for a total of 1024 MB of RAM memory.
Memory Max
Maximum amount of memory and type of memory that can be installed. As a general rule, XP can support up to 2 GB, Vista and Windows 7 (32 bit) can support 4 GB, and Vista and Windows (64 bit) can support 8 GB of memory.
Video Graphics
Manufacturer name and type of video graphics chip. Video graphics chips are non-replaceable.
Video Memory
Type and amount of dedicated memory built into the video graphics chip.
Hard Drive
Size, type and speed of the hard drive. If multiple hard drives are installed, description will include type of Redundant Array of Inexpensive Disks (RAID) technology used.
Multimedia Drive
Type of optical disk drive and ability to read or write different type of CD/DVD discs.
Display
Size of display screen on the notebook and preferred resolution.
Fax/Modem
Speed of built-in modem, if present. Network Card Type and speed of ethernet connection.
Wireless Connectivity
Name of wireless component manufacturer, if present. Type of BlueTooth wireless component, if present.
Sound
Manufacturer name and type of audio sound chip and internal speakers. Audio sound chips are non-replaceable.
External Ports
Types of connection ports built into the notebook case.
Power
Type of battery, and AC power adapter requirements

For additional technical information on any component, go the component manufacturer's web site. Most component manufacturers provide periodic updated drivers for their products.

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