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HP LaserJet 1018, 1020, and 1022 Printer Series - The Printer Prints Blank Sheets of Paper in Windows XP

Issue

The product prints blank sheets of paper when printing from Windows XP. Some or all the printed pages might be partially blank or half printed.

Follow these steps in the order presented to resolve the issue.

NOTE: Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.

Solution one: Check the print cartridge

Follow these steps to check the print cartridge.

NOTE: The product shown in the following graphics might look slightly different from your product, but the steps are the same.

Step one: Remove any protective tape from the print cartridge and redistribute the toner

There might be protective tape on the print cartridge, preventing the flow of toner onto the page. Follow these steps to remove any protective tape and to redistribute the toner.

  1. Lift the print cartridge door, and then remove the print cartridge from the product.

    Figure 1: Open the door and remove the print cartridge

    Lifting the print cartridge door and removing the print cartridge
  2. Pull the tab on the print cartridge to remove all the protective tape.

    Figure 2: Remove any protective tape

    Illustration of removing any protective tape.
  3. Gently rock the print cartridge back and forth five times.

    CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end.

    Figure 3: Rock the print cartridge back and forth

    Illustration: Rocking the print cartridge back and forth
  4. Insert the print cartridge in the product, and then close the print cartridge door.

    NOTE: Make sure that the print cartridge is securely seated.

    Figure 4: Insert the print cartridge

    Illustration: Inserting the print cartridge and closing the print cartridge door.
  5. Try printing again.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step two: Replace the print cartridge

If the toner in the print cartridge is depleted or out, printouts might be blank. Try replacing the print cartridge.

  1. Lift the print cartridge door, and then remove the print cartridge from the product.

  2. Remove the new print cartridge from the package, and then gently rock the print cartridge back and forth to evenly distribute the toner.

    CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end.
  3. Pull the tab on the print cartridge to remove all the protective tape.

  4. Insert the print cartridge in the product. Make sure that the print cartridge is securely seated.

  5. Close the print cartridge door, and then try printing again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, see the next solution.

Solution two: Restart the printer

Restarting the product can clear some issues and allow the product to function correctly again.

  1. Press the Power switch to turn off the product.

    NOTE: The product might not turn off after you press the Power switch. Continue to the next step anyway.
  2. Disconnect the power cord from the back of the product.

  3. Disconnect the USB cable () from the back of the product.

  4. Wait about 30 seconds.

  5. Reconnect the USB cable to the back of the product.

  6. Reconnect the power cord to the back of the product.

  7. Press the Power switch to turn on the product.

  8. Try printing again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, see the next solution.

Solution three: Restart the computer

Sometimes restarting your computer can solve the issue.

  1. Close all open programs. Be sure to save the latest changes to your files.

  2. Click Start, and then click Shut Down. A dialog box opens.

  3. Select Restart. Most computers shut down, turn off, turn on, and then restart.

    NOTE: If a dialog box opens with a message that it is now OK to turn off the computer, press the Power switch on the computer to turn it off. Then press the Power switch again to turn it on.

    After a few minutes, the computer is ready to print again.

  4. Reopen the file that you want to print, and then try printing again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, see the next solution.

Solution four: Check for blank pages in the print preview

If the product prints all pages in the print job correctly, but it adds blank pages to the printout, check for blank pages in the print preview.

  1. In most programs, click File, and then click Print Preview. If the program you are using does not have this option, consult the program manufacturer.

  2. Review the print preview for blank pages.

  • If the print preview reveals blank pages, delete the blank pages in the document, and then try printing again.

  • If the preview contains no blank pages, continue with the next solution.

Solution five: Check the printer cables

If the product connects to your computer with a USB cable or an Ethernet cable, sometimes a faulty connection can cause the issue. Follow these steps to check the connection.

  1. Make sure that the cable connector inserts all the way into the port on the back of the product. Use some pressure to push it in all the way. If an Ethernet cable connector has a broken clip, replace the cable.

    Insert the USB cable
    Illustration of inserting a USB cable into the product.
    Insert the Ethernet cable
    Illustration of inserting an Ethernet cable.
  2. Reopen the document that you want to print, and then try printing again.

  3. If the issue persists, try replacing the cable with a known good cable.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, see the next solution.

Solution six: Check the system properties

For best results, make sure that the computer has the latest Windows XP Service Pack available. Follow these steps to check your version of Windows XP.

  1. Click Start, right-click My Computer, and then click Properties. The System Properties window opens.

  2. In the General tab, under System, look for Service Pack.

  3. Contact Microsoft to see if your computer has the latest Service Pack. If your computer does not have the latest Service Pack, update your operating system to the latest Service Pack.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, see the next solution.

Solution seven: Make sure that the computer has adequate free hard drive space

Printing requires a certain amount of free hard drive space to process print jobs and to send them to the product.

Step one: Check the virtual memory settings

Insufficient virtual memory can cause this issue. Virtual memory is the temporary disk space on the hard disk that the computer uses to process print jobs.

Follow these steps to check how much virtual memory is available.

  1. Click Start, right-click My Computer, and then click Properties.

  2. Click the Advanced tab.

  3. In the Performance section, click Settings.

  4. Click the Advanced tab. Check the Total paging file size for all drives setting in the Virtual memory section, and then note the file size.

  5. In the Virtual memory section, click Change. For correct configuration, the Initial size and Maximum size settings should be less than the Space available on the hard drive.

    Check the following settings, and then adjust them to follow these guidelines:

    • Custom size: If this option is not selected, click the button to select it.

    • Space available: If this setting shows less than 200 MB available on the hard drive, skip to 'Step two: Empty the Recycle Bin,' and then follow the instructions in steps two through four. When you complete those steps, return to this step to check the virtual memory settings.

    • Initial size: This setting determines the amount of space reserved for virtual memory on the hard drive. This setting should be greater than or equal to the Recommended value in the Total paging file size for all drives section, and it should not be less than 200 MB.

    • Maximum size: This setting determines the maximum amount of space that the computer can use for virtual memory. The Maximum size setting should be at least twice the size of the Initial size setting.

  6. Click Set, and then click OK.

Step two: Empty the Recycle Bin

Follow these steps to delete items in the Recycle Bin.

  1. On the Windows Desktop, double-click the Recycle Bin.

    NOTE: If a file was deleted by mistake and is currently listed in the Recycle Bin, select the entry, click File, and then click Restore. After the Recycle Bin is empty, the file cannot be restored.
  2. Click File, and then click Empty Recycle Bin.

    Windows empties the contents of the Recycle Bin from the hard disk.

  3. Click Yes.

  4. Close the Recycle Bin.

Step three: Run Disk Cleanup to remove temporary files

Follow these steps to run Disk Cleanup.

  1. Click Start, click Programs, click Accessories, click System Tools, and then click Disk Cleanup. Disk Cleanup prompts you to select a drive.

  2. Select the hard disk drive to clean, and then click OK. Disk Cleanup analyzes the hard disk drive and presents a report.

  3. Select the following items from the report:

    • Temporary Internet Files

    • Downloaded Program Files

    • Recycle Bin

    • Temporary Files

  4. Click OK.

Step four: Remove unnecessary programs

Following these steps to remove unnecessary programs.

  1. Click Start, click Settings, click Control Panel, and then click Add/Remove Programs.

  2. Select a software program to remove, and then click Add/Remove.

  3. Repeat these steps for all software programs to be removed.

  4. If large software programs are removed, run Scan Disk and Defrag on the hard disk drive. These options are located in the System Tools section of Accessories.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, see the next solution.

Solution eight: Check the printer settings on the computer

Sometimes issues with the printer settings on the computer can cause the HP product to print blank pages. Follow these steps to check the computer.

Step one: Check the default paper settings

Make sure that the paper size setting on the computer matches the width and length of the paper loaded in the tray. If the paper loaded in the tray differs from the paper size setting, the product might print blank pages.

Follow these steps to check the default paper setting.

  1. Click Start.

  2. Click Printers and Faxes.

  3. Right-click the icon for your HP product (), and then click Properties.

  4. Click the button that opens the Properties dialog box. The button might be called Properties, Options, Printer Setup, Printer, or Preferences.

  5. Click the Features tab.

  6. Compare the settings in the Size drop-down menu with the paper loaded in the tray. If the paper loaded in the tray does not match the paper size selected in the Size drop-down menu, follow these steps to select the correct paper size:

    1. Click the Size drop-down list, and then select More. The Size is window opens.

    2. Select the size of the paper loaded in the tray, and then click OK.

    3. Click OK in the Printing Preferences window, and then click OK in the Properties window.

Step two: Make sure that the printer is the system default printer

  1. In the Printers and Faxes folder, find the printer icon for the product ().

  2. Look for a black check mark that indicates the default printer ().

    Figure 5: Example default printer icon

    Illustration: Example of default printer icon

    If the icon for your HP product does not show a black check mark, right-click the icon, and then click Set as Default Printer.

Step three: Print a Windows XP Printer Test Page

Follow these steps to print a Windows XP Printer Test Page to make sure that the product hardware works correctly.

  1. Click Start, and then click Control Panel. The Control Panel opens in a new window.

  2. Right-click the Printers and Faxes folder (), and then click Open. The Printers and Faxes folder opens.

  3. Right-click the product icon ().

  4. Click Properties. The printer Properties window opens.

  5. In the General tab, click Print Test Page. The product prints the Windows XP Printer Test Page.

    Figure 6: Example Windows XP Printer Test page

    Image of an example Windows XP Printer Test Page.
  • If the Windows XP Printer Test Page prints successfully, continue to the next solution.

  • If the page is blank, contact HP to determine if the product needs to be serviced.

Solution nine: Print from an alternate program

Follow these steps to try printing from an alternate program, such as Microsoft Notepad or WordPad, to determine if the issue is within the program from which you are trying to print.

  1. Browse to your saved document, right-click the file, and then click Open With. A window opens with a list of programs with which to open the file.

  2. Select a program other than the program you are currently using to print the document, and then try printing again.

    NOTE: Most files open in plain text applications, such as Notepad or WordPad even if the contents include unusual symbols or text that does not make sense.
  3. Open the file in one of these applications, and then observe the contents.

  4. Print the file:

    1. Click File, and then click Print. The Print window opens.

    2. Select your HP product from the Select Printer drop-down list, and then click OK.

    If successful, the product prints exactly what displays in the program window.

    • If the document prints successfully in the alternate program, stop troubleshooting. The issue is likely specific to the program from which you are trying to print. Consult the program manufacturer for assistance.

    • If the document prints blank in the alternate program, see the next solution.

Solution ten: Disconnect other peripheral devices

Sometimes, other devices, such as scanners, MP3 devices, or other printers, can cause conflicts in communication between the product and the computer. Follow these steps to disconnect other devices from the computer.

  1. Click the Safely Remove Hardware button () in the taskbar. A list of connected devices displays.

  2. Click a device to remove. A message displays indicating that you can safely remove the device.

  3. Disconnect the device.

  4. Repeat these steps for each device you want to remove.

NOTE: If the product connects to a USB hub, try removing the USB hub, and then connect the product directly to the computer.

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