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'Printer Not Found' Error Message Displays in Windows for the HP Officejet 4500 All-in-One Printer Series

Issue

During a wired network (Ethernet) installation through an access point, the product is not found on the network. The access point is a router, a modem, or a network gateway. A message such as, 'Search complete, no configured printers found' or 'Printer not found' displays on the computer.

Click the plus sign ( ) next to your operating system for more information.

NOTE: Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.

Windows XP

Solution

Follow these steps in the order presented to resolve the issue. When one of the steps resolves the issue, there is no need to continue troubleshooting.

Step one: Check the Ethernet cable

Follow these steps to inspect the Ethernet cable.

  1. Locate the two link lights on the printer's Ethernet port on the rear of the printer.

    Figure 1: The two link lights on the printer's Ethernet port

    Image: The two link lights on the printer's Ethernet port
    1 - The green link light indicates printer connection.
    2 - The orange link light indicates network communication.
  2. Check the link lights on the Ethernet port where the cable connects.

    • If the cable is connected, the green link light should be steady and the orange activity light should be blinking. If the lights operate as expected, continue to the step to temporarily disable third-party firewalls.

    • If the lights do not operate as expected, continue with the following items in this step.

  3. Examine the network (Ethernet) cable attached to the rear of the printer to make sure that it is not a phone cable (Ethernet cables and phone cables look similar).

    Figure 2: Example of an Ethernet cable (do not use a phone cable)

    Image: Example of an Ethernet cable (do not use a phone cable)
  4. Make sure that the Ethernet cable is inserted into the Ethernet jack and not a phone jack. The correct jack is indicated by the Ethernet icon ().

  5. Disconnect the Ethernet cable from the rear of the printer, and then disconnect it from the router.

  6. Reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the back of the router.

  7. If the link lights are still not showing a connection, try plugging in another Ethernet cable.

    • If trying the new Ethernet cable resolved the issue, continue to the step to temporarily disable third-party firewalls.

    • If the new Ethernet cable did not resolve the issue, continue with the following steps.

NOTE: Make sure that the Ethernet cable is not connected to a router port designated for Internet access. Consult your router's documentation for more information.

Step two: Reset the router, printer, and computer

  1. Turn off the router.

  2. On the computer, click Start (), click Shutdown (), and then click Shutdown.

  3. On the printer, press the Power button to turn off the printer.

  4. Turn the router back on.

  5. Turn the computer back on.

  6. Press the Power button to turn the printer back on.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step three: Temporarily disable Windows Firewall

  1. Disconnect the Ethernet cable from the router, modem, or gateway.

    NOTE: If you are unsure where the router, modem, or gateway is for the networked printer, consult your system administrator.
  2. On the Windows taskbar, click Start, and then click Control Panel. The Control Panel opens in a new window.

  3. Double-click Security Center ().Windows Security Center opens in a new window.

  4. Click Windows Firewall (). The Windows Firewall Settings dialog box opens.

  5. Select Off (not recommended) (), and then click OK.

  6. Find the option to select Off (not recommended) under the General tab of the Windows Firewall Settings dialog box.

Step four: Temporarily disable third-party firewalls

Firewalls from third-party firewall vendors, such as Symantec, McAfee, or ZoneAlarm, might prevent the HP software from successfully installing over a network connection. Follow these steps to temporarily disable any third-party firewalls.

  1. Make sure the Ethernet cable is disconnected from the router, modem, or gateway.

  2. Look in the lower right corner of the computer (notification area) to find the icon representing the third-party software.

    NOTE: The appearance of the icon varies depending on the manufacturer of the software.

    Figure 3: Notification area on the computer

    Illustration: The notification area on the computer
  3. Right-click the icon for the third-party software, and then click Disable.

    NOTE: The option to disable the software might not be called "Disable." Look for a similar menu option, such as Stop or Turn off.

Step five: Print a network configuration page

The configuration page shows the network or wireless settings for the printer. Follow these steps to print a configuration page from the HP printer.

  1. On the printer control panel, press the Setup button ().

  2. Press the Right Arrow button () to select Print Report, and then press OK.

  3. Press the Right Arrow button () to select Network Config, and then press OK. The configuration page prints.

    Figure 4: Example network configuration page

    Image: Example of a configuration page
    NOTE: Your printer's configuration page might look different that the example page.
  4. Set the page aside to reference in the next steps.

Step six: Open the Embedded Web Server

An Embedded Web Server is an interface, like a Web page, that allows you to view printer status information, change settings, and manage the printer from your computer. Follow these steps to open the EWS.

  1. Open a Web browser (for example, Internet Explorer or Firefox).

  2. In the browser's address line, type the URL for the Embedded Web Server listed on the configuration page that you printed in a previous step, and then press Enter. Type this value exactly as it displays on the configuration page.

    NOTE: The URL for the Embedded Web Server is also the printer's IP address.

    Figure 5: Example of the URL for the Embedded Web Server

    Image: Example of the URL for the Embedded Web Server

Step seven: Assign the printer a static IP address

Many third-party software firewalls reassign a new Internet Protocol (IP) address to the HP printer, which interferes with network installation. An IP address uniquely identifies the printer on the network.

Follow these steps to assign an unchanging static IP address to the printer through the Embedded Web Server (EWS).

  1. In the EWS screen, click the Networking tab.

  2. Click Wired (802.3), and then click the IPv4 Configuration or the IPv6 Configuration tab.

  3. Click Manual IP, and then in the Manual IP Address box, type an IP address with the same values in the first three sets of digits (subnet values) as the printer's IP address (listed on the network configuration page) and a higher value (between 1 and 254) in the fourth set of digits (DHCP range). This creates a static IP address on the same subnet, but outside the Dynamic Host Configuration Protocol (DCHP) range.

    For example, if the printer's original IP address is 192.168.0.1, assign the static IP address to 192.168.0.200.

    Figure 6: Example of the IP address - DHCP values shown

    Image: Example of the IP address - DHCP values shown

    Figure 7: Example of the static IP address with the DHCP values modified

    Image: Example of the static IP address with the DHCP values modified
    NOTE: Do not type the static IP address in the example. Enter a static IP address based on the IP address for your printer.
  4. Enter the Subnet Mask and the Default Gateway settings as they appear on the configuration page.

    Figure 8: Example of the Subnet Mask and Default Gateway settings

    Image: Example of the Subnet Mask and Default Gateway settings on the configuration page
  5. Click Apply, and then click OK to save the new settings.

  6. Click Exit or close the browser to exit the EWS.

Step eight: Uninstall the HP software

Even if the HP software installation failed, the printer software might have partially installed on the computer. Follow these steps to remove the HP software, and then continue to the next step to reinstall it.

  1. On the Windows taskbar, click Start (), click All Programs, click HP, point to the folder for the HP printer, and then click Uninstall. The software uninstaller opens in a new window.

  2. Follow the on-screen instructions to remove the software.

    CAUTION: If asked to remove shared files, click No. Other programs that use these files might not work if you delete the files.

Step nine: Reinstall the HP software

Use one of the following methods to install the software.

Method one: Download and install the HP software

If you no longer have the software CD that shipped with the printer or you want to install the most recent printer software, follow these steps to download the software from the Web.

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.

  3. Go to HP Drivers & Downloads .

  4. If the Welcome to HP Support page opens, follow these steps:

    1. In the Enter product name or number field, type your printer model or number.

    2. In the Questions or keywords field, type driver, and then press Enter.

      You might need to select your printer model number from a list of similar printer models.

    3. Next to the image of your printer, click the name of your printer.

      Figure 9: Example of the link to your printer homepage

      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.

  5. Select your operating system, and then click Next.

    A list of drivers and other downloads display.

  6. Scroll down the page, and then click Driver - Product Installation Software.

  7. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.

  8. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Method two: Reinstall the HP software using the printer CD

Follow these steps to reinstall the software with the CD that came with the printer.

NOTE: If you get any firewall messages during installation, click unblock or accept or the installation will fail.
  1. Insert the software CD into the CD drive of the computer. The software installer starts automatically.

    If the installer does not start automatically, click Start, click My Computer, and then double-click the CD drive.

  2. Follow the on-screen instructions to finish installing the software.

Step ten: Restart the firewalls and test the printer's functionality

Follow these steps to make sure that the printer functions correctly.

  1. Press the Power button to turn on the printer, if it is not already on.

  2. Print any document to make sure that the printer works.

  3. Restart Windows Firewall and any third-party firewall programs in the same way you disabled them earlier in this document.

  4. Print a document again to make sure that the printer functions still work after restarting the firewalls.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step eleven: If the printer does not function, configure the ports

If the printer does not work, manually configure the ports to the applicable IP address.

NOTE: Perform these steps only if the printer does not work.
  1. On the Windows taskbar, click Start (), and then click Control Panel. The Control Panel opens in a new window.

  2. Double-click the Printers and faxes () icon. The folder opens in a new window.

  3. Right-click the icon for the printer (), and then click Properties. The printer Properties dialog box opens.

  4. Click the Ports tab.

  5. In the list of ports, find the port with the checkmark (), click it, and then click Configure Port.

  6. Select Always print to this device, even if its IP address changes.

  7. In the Printer Name or IP Address text box, type the printer IP address that you established earlier of this document.

  8. Click OK.

Windows Vista

Solution

Follow these steps in the order presented to resolve the issue. When one of the steps resolves the issue, there is no need to continue troubleshooting.

Step one: Check the Ethernet cable

Follow these steps to inspect the Ethernet cable.

  1. Locate the two link lights on the printer's Ethernet port on the rear of the printer.

    Figure 10: The two link lights on the printer's Ethernet port

    Image: The two link lights on the printer's Ethernet port
    1 - The green link light indicates printer connection.
    2 - The orange link light indicates network communication.
  2. Check the link lights on the Ethernet port where the cable connects.

    • If the cable is connected, the green link light should be steady and the orange activity light should be blinking. If the lights operate as expected, continue to the step to temporarily disable third-party firewalls.

    • If the lights do not operate as expected, continue with the following items in this step.

  3. Examine the network (Ethernet) cable attached to the rear of the printer to make sure that it is not a phone cable (Ethernet cables and phone cables look similar).

    Figure 11: Example of an Ethernet cable (do not use a phone cable)

    Image: Example of an Ethernet cable (do not use a phone cable)
  4. Make sure that the Ethernet cable is inserted into the Ethernet jack and not a phone jack. The correct jack is indicated by the Ethernet icon ().

  5. Disconnect the Ethernet cable from the rear of the printer, and then disconnect it from the router.

  6. Reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the back of the router.

  7. If the link lights are still not showing a connection, try plugging in another Ethernet cable.

    • If trying the new Ethernet cable resolved the issue, continue to the step to temporarily disable third-party firewalls.

    • If the new Ethernet cable did not resolve the issue, continue with the following steps.

NOTE: Make sure that the Ethernet cable is not connected to a router port designated for Internet access. Consult your router's documentation for more information.

Step two: Reset the router, printer, and computer

  1. Turn off the router.

  2. On the computer, click the Windows icon (), click Shutdown (), and then click Shutdown.

  3. On the printer, press the Power button to turn off the printer.

  4. Turn the router back on.

  5. Turn the computer back on.

  6. Press the Power button to turn the printer back on.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step three: Temporarily disable third-party firewalls

Firewalls from third-party firewall vendors, such as Symantec, McAfee, or ZoneAlarm, might prevent the HP software from successfully installing over a network connection. Follow these steps to temporarily disable any third-party firewalls.

  1. Make sure the Ethernet cable is disconnected from the router, modem, or gateway.

  2. Look in the lower right corner of the computer (notification area) to find the icon representing the third-party software.

    NOTE: The appearance of the icon varies depending on the manufacturer of the software.

    Figure 12: Notification area on the computer

    Illustration: The notification area on the computer
  3. Right-click the icon for the third-party software, and then click Disable.

    NOTE: The option to disable the software might not be called "Disable." Look for a similar menu option, such as Stop or Turn off.

Step four: Print a network configuration page

The configuration page shows the network or wireless settings for the printer. Follow these steps to print a configuration page from the HP printer.

  1. On the printer control panel, press the Setup button ().

  2. Press the Right Arrow button () to select Print Report, and then press OK.

  3. Press the Right Arrow button () to select Network Config, and then press OK. The configuration page prints.

    Figure 13: Example network configuration page

    Image: Example of a configuration page
    NOTE: Your printer's configuration page might look different that the example page.
  4. Set the page aside to reference in the next steps.

Step five: Open the Embedded Web Server (EWS)

An Embedded Web Server is an interface, like a Web page, that allows you to view printer status information, change settings, and manage the printer from your computer. Follow these steps to open the EWS.

  1. Open a Web browser (for example, Internet Explorer or Firefox).

  2. In the browser's address line, type the URL for the Embedded Web Server listed on the configuration page that you printed in a previous step, and then press Enter. Type this value exactly as it displays on the configuration page.

    NOTE: The URL for the Embedded Web Server is also the printer's IP address.

    Figure 14: Example of the URL for the Embedded Web Server

    Image: Example of the URL for the Embedded Web Server

Step six: Assign the printer a static IP address

Many third-party software firewalls reassign a new Internet Protocol (IP) address to the HP printer, which interferes with network installation. An IP address uniquely identifies the printer on the network.

Follow these steps to assign an unchanging static IP address to the printer through the Embedded Web Server (EWS).

  1. In the EWS screen, click the Networking tab.

  2. Click Wired (802.3), and then click the IPv4 Configuration or the IPv6 Configuration tab.

  3. Click Manual IP, and then in the Manual IP Address box, type an IP address with the same values in the first three sets of digits (subnet values) as the printer's IP address (listed on the network configuration page) and a higher value (between 1 and 254) in the fourth set of digits (DHCP range). This creates a static IP address on the same subnet, but outside the Dynamic Host Configuration Protocol (DCHP) range.

    For example, if the printer's original IP address is 192.168.0.1, assign the static IP address to 192.168.0.200.

    Figure 15: Example of the IP address - DHCP values shown

    Image: Example of the IP address - DHCP values shown

    Figure 16: Example of the static IP address with the DHCP values modified

    Image: Example of the static IP address with the DHCP values modified
    NOTE: Do not type the static IP address in the example. Enter a static IP address based on the IP address for your printer.
  4. Enter the Subnet Mask and the Default Gateway settings as they appear on the configuration page.

    Figure 17: Example of the Subnet Mask and Default Gateway settings

    Image: Example of the Subnet Mask and Default Gateway settings on the configuration page
  5. Click Apply, and then click OK to save the new settings.

  6. Click Exit or close the browser to exit the EWS.

Step seven: Uninstall the HP software

Even if the HP software installation failed, the printer software might have partially installed on the computer. Follow these steps to remove the HP software, and then continue to the next step to reinstall it.

  1. On the Windows taskbar, click the Windows icon (), click All Programs, click HP, point to the folder for the HP printer, and then click Uninstall. The software uninstaller opens in a new window.

  2. Follow the on-screen instructions to remove the software.

    CAUTION: If asked to remove shared files, click No. Other programs that use these files might not work if you delete the files.

Step eight: Reinstall the HP software

Use one of the following methods to install the software.

Method one: Download and install the HP software

If you no longer have the software CD that shipped with the printer or want to install the most recent printer software, follow these steps to download the software from the Web.

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.

  3. Go to HP Drivers & Downloads .

  4. If the Welcome to HP Support page opens, follow these steps:

    1. In the Enter product name or number field, type your printer model or number.

    2. In the Questions or keywords field, type driver, and then press Enter.

      You might need to select your printer model number from a list of similar printer models.

    3. Next to the image of your printer, click the name of your printer.

      Figure 18: Example of the link to your printer homepage

      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.

  5. Select your operating system, and then click Next.

    A list of drivers and other downloads display.

  6. Scroll down the page, and then click Driver - Product Installation Software.

  7. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.

  8. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Method two: Reinstall the HP software using the product CD

Follow these steps to reinstall the software with the CD that came with the printer.

NOTE: If you get any firewall messages during installation, click unblock or accept or the installation fails.
  1. Insert the software CD into the CD drive of the computer. The software installer starts automatically.

    If the installer does not start automatically, click the Windows icon (), click Computer, and then double-click the CD drive.

  2. Follow the on-screen instructions to finish installing the software.

Step nine: Restart the firewall and test the printer's functionality

Follow these steps to make sure that the printer functions correctly.

  1. Press the Power button to turn on the printer, if it is not already on.

  2. Print any document to make sure that the printer works.

  3. Restart any third-party firewall programs in the same way you disabled them earlier in this document.

  4. Print a document again to make sure that the printer functions still work after restarting the firewalls.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step ten: If the printer does not function, configure the ports

If the printer does not work, manually configure the ports to the applicable IP address.

NOTE: Perform these steps only if the printer does not work.
  1. On the Windows taskbar, click the Windows icon (), and then click Control Panel. The Control Panel opens in a new window.

  2. Under Hardware and Sound (), click Printer. The folder opens in a new window.

  3. Right-click the icon for the printer (), and then click Properties. The printer Properties dialog box opens.

  4. Click the Ports tab.

  5. In the list of ports, find the port with the checkmark (), click it, and then click Configure Port.

  6. Select Always print to this device, even if its IP address changes.

  7. In the Printer Name or IP Address text box, type the printer IP address that you established in Step four of this document.

  8. Click OK.

Windows 7

During a wired network (Ethernet) installation through an access point, the product is not found on the network. The access point is a router, a modem, or a network gateway. A message such as, 'Search complete, no configured printers found' or 'Printer not found' displays on the computer.

Solution

Follow these steps in the order presented to resolve the issue. When one of the steps resolves the issue, there is no need to continue troubleshooting.

Step one: Check the Ethernet cable

Follow these steps to inspect the Ethernet cable.

  1. Locate the two link lights on the printer's Ethernet port on the rear of the printer.

    Figure 19: The two link lights on the printer's Ethernet port

    Image: The two link lights on the printer's Ethernet port
    1 - The green link light indicates printer connection.
    2 - The orange link light indicates network communication.
  2. Check the link lights on the Ethernet port where the cable connects.

    • If the cable is connected, the green link light should be steady and the orange activity light should be blinking. If the lights operate as expected, continue to the step to temporarily disable third-party firewalls.

    • If the lights do not operate as expected, continue with the following items in this step.

  3. Examine the network (Ethernet) cable attached to the rear of the printer to make sure that it is not a phone cable (Ethernet cables and phone cables look similar).

    Figure 20: Example of an Ethernet cable (do not use a phone cable)

    Image: Example of an Ethernet cable (do not use a phone cable)
  4. Make sure that the Ethernet cable is inserted into the Ethernet jack and not a phone jack. The correct jack is indicated by the Ethernet icon ().

  5. Disconnect the Ethernet cable from the rear of the printer, and then disconnect it from the router.

  6. Reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the back of the router.

  7. If the link lights are still not showing a connection, try plugging in another Ethernet cable.

    • If trying the new Ethernet cable resolved the issue, continue to the step to temporarily disable third-party firewalls.

    • If the new Ethernet cable did not resolve the issue, continue with the following steps.

NOTE: Make sure that the Ethernet cable is not connected to a router port designated for Internet access. Consult your router's documentation for more information.

Step two: Temporarily disable third-party firewalls

Firewalls from third-party firewall vendors, such as Symantec, McAfee, or ZoneAlarm, might prevent the HP software from successfully installing over a network connection. Follow these steps to temporarily disable any third-party firewalls.

Firewalls from third-party firewall vendors, such as Symantec, McAfee, or ZoneAlarm, might prevent the HP software from successfully installing over a network connection. Follow these steps to temporarily disable any third-party firewalls.

  1. Make sure the Ethernet cable is disconnected from the router, modem, or gateway.

  2. Look in the lower right corner of the computer (notification area) to find the icon representing the third-party software.

    NOTE: The appearance of the icon varies depending on the manufacturer of the software.

    Figure 21: Notification area on the computer

    Illustration: The notification area on the computer
  3. Right-click the icon for the third-party software, and then click Disable.

    NOTE: The option to disable the software might not be called "Disable." Look for a similar menu option, such as Stop or Turn off.

Step three: Print a network configuration page

The configuration page shows the network or wireless settings for the printer. Follow these steps to print a configuration page from the HP printer.

  1. On the printer control panel, press the Setup button ().

  2. Press the Right Arrow button () to select Print Report, and then press OK.

  3. Press the Right Arrow button () to select Network Config, and then press OK. The configuration page prints.

    Figure 22: Example network configuration page

    Image: Example of a configuration page
    NOTE: Your printer's configuration page might look different that the example page.
  4. Set the page aside to reference in the next steps.

Step four: Open the Embedded Web Server

An Embedded Web Server is an interface, like a Web page, that allows you to view printer status information, change settings, and manage the printer from your computer. Follow these steps to open the EWS.

  1. Open a Web browser (for example, Internet Explorer or Firefox).

  2. In the browser's address line, type the URL for the Embedded Web Server listed on the configuration page that you printed in a previous step, and then press Enter. Type this value exactly as it displays on the configuration page.

    NOTE: The URL for the Embedded Web Server is also the printer's IP address.

    Figure 23: Example of the URL for the Embedded Web Server

    Image: Example of the URL for the Embedded Web Server

Step five: Assign the printer a static IP address

Many third-party software firewalls reassign a new Internet Protocol (IP) address to the HP printer, which interferes with network installation. An IP address uniquely identifies the printer on the network.

Follow these steps to assign an unchanging static IP address to the printer through the Embedded Web Server (EWS).

  1. In the EWS screen, click the Networking tab.

  2. Click Wired (802.3), and then click the IPv4 Configuration or the IPv6 Configuration tab.

  3. Click Manual IP, and then in the Manual IP Address box, type an IP address with the same values in the first three sets of digits (subnet values) as the printer's IP address (listed on the network configuration page) and a higher value (between 1 and 254) in the fourth set of digits (DHCP range). This creates a static IP address on the same subnet, but outside the Dynamic Host Configuration Protocol (DCHP) range.

    For example, if the printer's original IP address is 192.168.0.1, assign the static IP address to 192.168.0.200.

    Figure 24: Example of the IP address - DHCP values shown

    Image: Example of the IP address - DHCP values shown

    Figure 25: Example of the static IP address with the DHCP values modified

    Image: Example of the static IP address with the DHCP values modified
    NOTE: Do not type the static IP address in the example. Enter a static IP address based on the IP address for your printer.
  4. Enter the Subnet Mask and the Default Gateway settings as they appear on the configuration page.

    Figure 26: Example of the Subnet Mask and Default Gateway settings

    Image: Example of the Subnet Mask and Default Gateway settings on the configuration page
  5. Click Apply, and then click OK to save the new settings.

  6. Click Exit or close the browser to exit the EWS.

Step six: Uninstall the HP software

Even if the HP software installation failed, the printer software might have partially installed on the computer. Follow these steps to remove the HP software, and then continue to the next step to reinstall it.

  1. On the Windows taskbar, click the Windows icon (), and then click All Programs.

  2. Click HP, point to the folder for the HP printer, and then click Uninstall.

    The software uninstaller opens in a new window.

  3. Follow the on-screen instructions to remove the software.

    CAUTION: If asked to remove shared files, click No. Other programs that use these files might not work if you delete the files.

Step seven: Reinstall the HP software

Use one of the following methods to install the software.

Method one: Download and install the HP software

If you no longer have the software CD that shipped with the printer or want to install the most recent printer software, follow these steps to download the software from the Web.

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.

  3. Go to HP Drivers & Downloads .

  4. If the Welcome to HP Support page opens, follow these steps:

    1. In the Enter product name or number field, type your printer model or number.

    2. In the Questions or keywords field, type driver, and then press Enter.

      You might need to select your printer model number from a list of similar printer models.

    3. Next to the image of your printer, click the name of your printer.

      Figure 27: Example of the link to your printer homepage

      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.

  5. Select your operating system, and then click Next.

    A list of drivers and other downloads display.

  6. Scroll down the page, and then click Driver - Product Installation Software.

  7. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.

  8. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Method two: Reinstall the HP software using the printer CD

Follow these steps to reinstall the software with the CD that came with the printer.

NOTE: If you get any firewall messages during installation, click unblock or accept or the installation fails.
  1. Insert the software CD into the CD drive of the computer. The software installer starts automatically.

    If the installer does not start automatically, click the Windows icon (), click Computer, and then double-click the CD drive.

  2. Follow the on-screen instructions to finish installing the software.

Step nine: Restart the firewall and test the printer's functionality

Follow these steps to make sure that the printer functions correctly.

  1. Press the Power button to turn on the printer, if it is not already on.

  2. Print any document to make sure that the printer works.

  3. Restart any third-party firewall programs in the same way you disabled them earlier in this document.

  4. Print a document again to make sure that the printer functions still work after restarting the firewalls.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Additional information

If you have tried all of the preceding steps in the order presented, and the issue is not resolved, try the following resource for more information.

HP Consumer Forums
See what other customers are saying at the HP forums .

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