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HP LaserJet Pro M1210 Multifunction Printer Series - Resolving Fax Error Messages

Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume printing the job after the warning has appeared for 10 seconds without acknowledgement.

Alert and warning messages

Control panel message
Description
Recommended action
Comm. error
A fax communication error occurred between the product and the sender or receiver.
Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.
Try a different phone cord.
If the error persists, contact HP. See www.hp.com/support/ljm1210series or the support flyer that came in the product box.
Fax delayed
Send memory full
Fax memory is full.
Cancel the fax by pressing the Cancel button. Resend the fax. You might need to send the fax in multiple sections if the error occurs again.
Fax is busy
Canceled send
The fax line to which you were sending a fax was busy. The product has canceled sending the fax.
Call the recipient to ensure that the fax machine is on and ready.
Check that you are dialing the correct fax number.
Check that the Redial if busy option is enabled.
Check for a dial tone on the phone line by pressing the Send Fax button.
Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.
Plug the product phone cord into a jack for another phone line, and then try sending the fax again.
Try a different phone cord.
If the error persists, contact HP. See www.hp.com/support/ljm1210series or the support flyer that came in the product box.
Fax is busy
Redial pending
The fax line to which you were sending a fax was busy. The product automatically redials the busy number.
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax machine is on and ready.
Check that you are dialing the correct fax number.
Check for a dial tone on the phone line by pressing the Send Fax button.
Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.
Plug the product phone cord into a jack for another phone line, and try sending the fax again.
Try a different phone cord.
If the error persists, contact HP. See www.hp.com/support/ljm1210series or the support flyer that came in the product box.
Fax memory full
Canceling recv.
During the fax transmission, the product ran out of memory. Only the pages that fit into memory will be printed.
Print all of the faxes, and then have the sender resend the fax. Have the sender divide the fax job into multiple jobs before resending. Cancel all fax jobs or clear the faxes from memory.
Fax memory full
Canceling send
During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent.
Print all received faxes or wait until all pending faxes are sent.
Ask the sender to send the fax again.
Cancel all fax jobs or clear the faxes from memory.
Fax recv. error
An error occurred while trying to receive a fax.
Ask the sender to resend the fax.
Try faxing back to the sender or another fax machine.
Check for a dial tone on the phone line by pressing the Send Fax button.
Check that the telephone cord is securely connected by unplugging and replugging the cord.
Make sure that you are using the telephone cord that came with the product.
Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.
Decrease the fax speed. Ask the sender to resend the fax.
Turn off error-correction mode. Ask the sender to resend the fax.
Connect the product to a different phone line.
If the error persists, contact HP. See www.hp.com/support/ljm1210series or the support flyer that came in the product box.
Fax Send error
An error occurred while trying to send a fax.
Try resending the fax.
Try faxing to another fax number.
Check for a dial tone on the phone line by pressing the Send Fax button.
Check that the telephone cord is securely connected by unplugging and replugging the cord.
Make sure that you are using the telephone cord that came with the product.
Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.
Connect the product to a different phone line.
Set the fax resolution to Standard instead of the default of Fine.
If the error persists, contact HP. See www.hp.com/support/ljm1210series or the support flyer that came in the product box.
Invalid entry
Invalid data or response.
Correct the entry.
No dial tone
The product could not detect a dial tone.
Check for a dial tone on the phone line by pressing the Send Fax button.
Unplug the telephone cord from both the product and the wall and replug the cord.
Make sure that you are using the telephone cord that came with the product.
Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
Make sure that the phone cord from the wall telephone jack is plugged into the line port.
Plug the product phone cord into a jack for another phone line.
If the error persists, contact HP. See www.hp.com/support/ljm1210series or the support flyer that came in the product box.
No document sent
The product did not scan any pages, or it did not receive any pages from the computer to transmit a fax.
Try sending the fax again.
No fax answer.
Canceled send
Attempts to redial a fax number failed, or the Redial-no answer option was turned off.
Call the recipient to ensure that the fax machine is on and ready.
Check that you are dialing the correct fax number.
Check that the redial option is enabled.
Unplug the telephone cord from both the product and the wall and replug the cord.
Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
Make sure that the phone cord from the wall telephone jack is plugged into the line port.
Plug the product phone cord into a jack for another phone line.
If the error persists, contact HP. See www.hp.com/support/ljm1210series or the support flyer that came in the product box.
No fax answer.
Redial pending
The receiving fax line did not answer. The product attempts to redial after a few minutes.
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax machine is on and ready.
Check that you are dialing the correct fax number.
If the product continues to redial, unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
Make sure that the phone cord from the wall telephone jack is plugged into the line port.
Plug the product phone cord into a jack for another phone line.
Try a different phone cord.
If the error persists, contact HP. See www.hp.com/support/ljm1210series or the support flyer that came in the product box.
No fax detected
The product answered the incoming call but did not detect that a fax machine was calling.
Allow the product to retry receiving the fax.
Try a different phone cord.
Plug the product phone cord into a jack for another phone line.
If the error persists, contact HP. See www.hp.com/support/ljm1210series or the support flyer that came in the product box.

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