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Clear a Paper Jam for HP LaserJet Pro M1130 and LaserJet Pro M1210 Multifunction Printer Series

When clearing paper jams, be careful not to tear jammed paper. If a small piece of paper remains in the printer, it could cause additional jams.

Video of fixing a paper jam

The following video demonstrates how to fix a paper jam.

This video shows an HP LaserJet M1212 printer, but the steps are the same for your printer.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube Non-HP site .

Common causes of paper jams

  • The input tray is loaded incorrectly or is too full.

    When you add new media, always remove all of the media from the input tray and straighten the entire stack. This helps prevent multiple feeds and reduces media jams.
  • The media does not meet HP specifications.

  • The printer might need to be cleaned to remove paper dust and other particles from the paper path.

Loose toner might remain in the printer after a media jam. This toner clears up after a few sheets print.

If you get any toner on your clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.

Paper jam locations

Paper jams can occur at the following locations in the printer.

1: Paper jam locations

1 - Document feeder (M1210 Series only)
2 - Output bin
3 - Input tray
4 - Internal areas (open the print-cartridge door)
Jams can occur in more than one location.

Clear paper jams from the document feeder (M1210 Series only)

  1. Open the document-feeder lid.

    2: Open the document-feeder lid

  2. Carefully remove jammed paper. Gently try to remove the page without tearing it.

    3: Remove jammed paper

  3. Close the document feeder lid.

    4: Close the document feeder lid

Clear paper jams from the output areas

Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.
  1. Lift the scanner assembly, and open the print-cartridge door.

    5: Scanner and print-cartridge door

  2. Remove the print cartridge.

    6: Remove the print cartridge

  3. Keep the print cartridge door open, and then with both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the printer.

    7: Pull media from the output bin

  4. Install the print cartridge.

    8: Install the print cartridge

  5. Close the print-cartridge door and the scanner assembly.

    9: Scanner and print-cartridge door

Clear paper jams from the input tray

Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.

When removing jammed media, pull the jammed media straight away from the printer. Pulling jammed media out of the printer at an angle can damage the printer.

Depending on where the jam is located, some of the following steps might not be necessary.
  1. Lift the scanner assembly, and open the print-cartridge door.

    10: Scanner and print-cartridge door

  2. Remove the print cartridge.

    11: Remove the print cartridge

  3. Remove the media stack from the input tray.

    12: Remove the media stack from the input tray

  4. With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the printer.

    13: Remove jammed paper

  5. Install the print cartridge.

    14: Install the print cartridge

  6. Close the print-cartridge door and the scanner assembly.

    15: Scanner and print-cartridge door

Clear paper jams from inside the printer

  1. Lift the scanner assembly, and open the print-cartridge door.

    16: Scanner and print-cartridge door

  2. Remove the print cartridge.

    17: Remove the print cartridge

  3. If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the printer.

    18: Remove jammed paper

  4. Reinstall the print cartridge.

    19: Install the print cartridge

  5. Close the print-cartridge door and the scanner assembly.

    20: Scanner and print-cartridge door

Change the paper jam recovery setting

When the Jam Recovery feature is turned on, the printer reprints any pages that are damaged during a jam.

  1. Use the printer driver to change the default settings. Follow the appropriate procedure, depending on the operating system you are using.

    Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view)

    1. Click Start, and then click Printers and Faxes.

    2. Right-click the driver icon, and then select Properties.

    3. Click the Device Settings tab.

    Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view)

    1. Click Start, click Settings, and then click Printers.

    2. Right-click the driver icon, and then select Properties.

    3. Click the Device Settings tab.

    Windows Vista

    1. Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer.

    2. Right-click the driver icon, and then select Properties.

    3. Click the Device Settings tab.

    Mac OS X 10.4

    1. From the Apple menu , click the System Preferences menu and then click the Print & Fax icon.

    2. Click the Printer Setup button.

    Mac OS X 10.5 and 10.6

    1. From the Apple menu , click the System Preferences menu and then click the Print & Fax icon.

    2. Select the printer in the left side of the window.

    3. Click the Options & Supplies button.

    4. Click the Driver tab.

  2. Click the Auto option or the Off option under Jam Recovery.

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