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HP LaserJet 4240, 4250 and 4350 Printer Series - Firmware Readme

This document contains information for the firmware revision number 20110214 08.200.1, HP Fleet Release Designation CPE 11.1.

Product Name(s):

  • HP LaserJet 4240

  • HP LaserJet 4250

  • HP LaserJet 4350

Model Number(s):

  • Q5400A

  • Q5401A

  • Q5402A

  • Q5403A

  • Q5407A

  • Q5408A

  • Q5709A

  • Q7785A

Documentation on previous releases follows the information on this release.

Enhancements and Fixes provided with Firmware revision 08.200.1

Enhancements

No new functionality or features are provided by this firmware release.

Fixes or improvements

Fixes or improvements for the following issues are provided by this firmware release:

  • You may see a PCL-XL error when changing print resolution from 600 to 1200.

  • Possible 49 errors with direct printing of postscript files (no HP driver involved).

  • The Secure Erase Mode may be reported incorrectly if no disk is installed.

Current firmware revisions included in the firmware bundle (Version 08.200.1)

COMPONENT
FIRMWARE VERSION
HP LJ 4240/4250/4350
08.200.1
(Datecode: 20110214 08.200.1)
DC Controller:
1C *
Embedded Jetdirect:
V.33.21.FF
HP Fleet Release Designation
CPE 11.1
* Not included in RFU, reference only

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Improvements provided with previous firmware revisions

NOTE: All improvements with previous revisions of firmware are included within the most current revision.

Enhancements and Fixes provided with Firmware revision 08.190.2

Enhancements

No new functionality or features are provided by this firmware release: (Datecode: 20101026 08.190.2)

Fixes or improvements

Fixes or improvements for the following issues are provided by this firmware release: (Datecode: 20101026 08.190.2)

  • Not able to print the correct quantity of copies when using the Private Pin with certain Microsoft Word documents.

  • A 49.5F11 error may be seen on the control panel when using the Alternative Letterhead feature.

  • Some pages will not be included with the print job when using the Alternative Letterhead feature.

  • You may see a 49.4C02 error when using ALM (Alternate Letterhead Mode).

  • Media Type settings do not hold over a power cycle with non-Letter size paper.

Current firmware revisions included in the firmware bundle (Version 08.190.2)

COMPONENT
FIRMWARE VERSION
HP LJ 4240/4250/4350
08.190.2
(Datecode: 20101026 08.190.2)
DC Controller:
1C *
Embedded Jetdirect:
V.33.21.FF
HP Fleet Release Designation
CPE 10.4
* Not included in RFU, reference only

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Enhancements and Fixes provided with Firmware revision 08.180.3

Enhancements

The following new functionality or features are provided by this firmware release: (Datecode: 20100718 08.180.3)

  • Blank Page Suppression is enhanced to include PCL6 (was only PCL5), and also work with duplex printing if both sides a page are blank.

  • A feature has been added to the EWS to allow custom settings for tray mapping.

Fixes or improvements

Fixes or improvements for the following issues are provided by this firmware release: (Datecode: 20100718 08.180.3)

  • Boot-up hangs may be seen in the 6/C and 6/E process on machines more heavily used. The Event Log may also show a 49.1D34 error.

  • ALM (Alternate Letterhead Mode) was not treating user-defined media types as asymmetrical.

  • Classic tray mode not working correctly.

  • Media type settings do not hold over a power cycle for non-Letter paper sizes.

  • After performing restore factory settings the Device Name is not changed to Factory Default.

Current firmware revisions included in the firmware bundle (Version 08.180.3)

COMPONENT
FIRMWARE VERSION
HP LJ 4240/4250/4350
08.180.3
(Datecode: 20100718 08.180.3)
DC Controller:
1C *
Embedded Jetdirect:
V.33.21.FF
HP Fleet Release Designation
CPE 10.3
* Not included in RFU, reference only

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Enhancements and Fixes provided with Firmware revision 08.170.5

NOTE: Starting with this release, an HP Fleet Release Designation is added to the revision table. This is not printed on the configuration page, and is only included as a reference.

Enhancements

The following new functionality or features are provided by this firmware release: (Datecode: 20100517 08.170.5).

  • The EWS Security tab now has a checkbox to require the EWS password to see the EWS Information page.

Fixes or improvements

Fixes or improvements for the following issues are provided by this firmware release: (Datecode: 20100517 08.170.5)

  • When printing certain PDF files the printer may continuously print pages with erroneous characters on them.

  • You may see a 49.4C02 when printing and using the Papyrus font from a Macintosh.

Current firmware revisions included in the firmware bundle (Version 08.170.5)

COMPONENT
FIRMWARE VERSION
HP LJ 4240/4250/4350
08.170.5
(Datecode: 20100517 08.170.5)
DC Controller:
1C *
Embedded Jetdirect:
V.33.21.FF
HP Fleet Release Designation
CPE 10.2
* Not included in RFU, reference only

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Enhancements and Fixes provided with Firmware revision 08.160.4

Enhancements

The following new functionality or features are provided by this firmware release: (Datecode: 20091230 08.160.4).

HP has implemented a new method of page counting (known as Print Usage Tracker), which can be enabled if desired. The administrator or owner of the product has the option either to enable the new counting method or to do nothing. If the new counting method is enabled the device cannot return to the previous counting method. It is important to understand this. If the feature is not enabled, nothing will change on the device and it will continue to count pages the same as it originally did from the factory.

Background:

Current page counting methods were designed to enable efficient service and support. The Print Usage Tracker feature implements new page counting methods which are more aligned with today’s job accounting needs.

Additional information:

For more information about the Print Usage Tracker feature, visit, www.hp.com/go/support . Navigate to the SUPPORT AND DRIVERS page web page for your product, or search by name or model of your device (for example, HP Color LaserJet CM3530 MFP or model number CC520A). Once you have located your support page search for “Print Usage Tracker”. Additional information may also be obtained by contacting your regions HP Customer Support Center. This information can be located in the “User” manual that came with your product documentation or on the CD-ROM.

How to enable the feature:

If desired, use the following steps to enable the new page counting method (known as Print Usage Tracker) via the product’s Embedded Web Server.

  1. Update your device firmware to this release or greater.

  2. Once this is done the Print Usage Tracker acceptance and activation screen will be available from the product’s Embedded Web Server (EWS) at the following location: EWS, Settings, Security, Device Security Settings, Print Usage Tracker.

  3. Review the acceptance screen so that the changes are understood and you are comfortable with how the changes may or may not affect your HP device or product use model.

  4. If you are comfortable with the acceptance statements and the new counting functionality, choose to enable the feature. As stated previously it is very important to understand that once enabled the device cannot return to the previous counting method.

    1. Select I Accept.

    2. Select Enable the Print Usage Tracker feature on this device.

    3. Press Apply.

    NOTE: Currently this functionality can only be enabled through the product’s Embedded Web Server (EWS). In the future, HP will provide the ability to enable this functionality through HP’s Device management software called HP Web Jetadmin. The Web Jetadmin support pages can be accessed using the following URL: www.hp.com/go/webjetadmin .

Fixes or improvements

Fixes or improvements for the following issues are provided by this firmware release: (Datecode: 20091230 08.160.4)

  • A 49.4c06 may be displayed on the control panel when printing certain files from Excel that contain non-printable characters.

  • Very slow printing or printer hang would occur when a very complex Postscript file with large amounts of lineto commands present.

  • Possible 49 error when using PCL5 macros (more likely with USB mass storage device connected).

  • You may see a 49.4C02 or 49.4C06 error when printing with the PCL5 driver due to font management issue.

Current firmware revisions included in this firmware bundle (Version 08.160.4)

COMPONENT
FIRMWARE VERSION
HP LJ 4240/4250/4350
08.160.4 (Datecode: 20091230 08.160.4)
DC Controller:
1C *
Embedded Jetdirect:
V.28.63.FF
* Not included in RFU, reference only

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Enhancements and Fixes provided with Firmware revision 08.017.1

Enhancements

None provided in this release.

Fixes or improvements

Fixes or improvements for the following issues are provided by this firmware release: (Datecode: 20090807 08.017.1)

  • Random 49.4C02 or 49.4C06 errors may occur with firmware revisions 08.015.0 or 08.016.2, particularly when using stored jobs.

  • In rare cases, postscript files may not print correctly.

Current firmware revisions included in the firmware bundle (Version 08.017.1)

COMPONENT
FIRMWARE VERSION
HP LJ 4240/4250/4350
08.017.1 (Datecode: 20090807 08.017.1)
DC Controller:
1C *
Embedded Jetdirect:
V.28.63.FF
* Not included in RFU, reference only

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Enhancements and Fixes provided with Firmware revision 08.016.2

Enhancements

None provided in this release.

Fixes or improvements

Fixes or improvements for the following issues are provided by this firmware release: (Datecode: 20090604 08.016.2)

Base Product

  • The printer may send multiple email alerts for a single condition.

  • Possible missing pages with direct PDF printing.

  • Supplies Status page is missing in some languages.

  • Printer may pause between jobs when retrieving multiple stored jobs.

  • The control panel Cleaning message may not clear after running a cleaning page.

  • A security vulnerability, described in HP Security Bulletin HPSBPI02398 SSRT080166, is fixed in this release. The vulnerability is also fixed in release 20090323 INTERIM_8.014.0.

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Enhancements and Fixes provided with Firmware revision 08.015.0

Changes with the revision of firmware: 20080319 08.015.0

  • Wide A4 setting does not retain extended area after power cycle.

  • 49 errors when disabling Embedded JDI with the 635n card installed.

  • 49.4C04 error occurs while printing PDF files.

  • 49.4C02 error when printing PDFs to LJ4350s.

  • 49.2F05 error results when performing a Paper Path Test with legal, duplex, and 10 copies.

  • Localization defect in Russian language Overheated where :Warming up expected.

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Fixes provided with Firmware revision 08.014.0

  • Previous revisions of firmware would not allow the Danish language Menu Map to print correctly. This defect has now been corrected.

  • A 49.4C18 error occurred when the base model HP LaserJet 4350 (non-network, 48 MB base memory, model Q5407A) was upgraded to revision 08.013 firmware. This situation has now been corrected.

  • 49.4C02 and 49.4C06 errors sometimes occurred when specific PDF files were printed. This situation has now been corrected.

  • 49.4C02 error occurred, when the 500-Sheet paper tray was assigning to a custom size media type. This error has now been corrected.

  • Speed differences, between PCL5 and PCL6 printer drivers, were observed when printing of Asian fonts. These differences have now been corrected.

  • E-mail alerts, present in earlier revisions of the product's firmware, were being sent out every 10 seconds causing unnecessary network traffic. These alerts have now been disabled with this revision of firmware.

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Enhancements and Fixes provided with Firmware revision 08.013.1

Enhancements

  • The ability to adjust the Toner Low messaging level threshold (to a percentage range) has been added to the Control Panel functionality.

  • Alternative Letterhead Mode functionality has been added to the printer. Letterhead media may be installed in the paper tray for duplexing, but the paper will also simplex properly when this feature is enabled.

  • The ability to disable the Parallel and USB ports has been added if the customer desires this functionality. This capability is enabled via the Embedded Web Server.

  • The ability to create and store a print job without the requirement of a PIN number has been added with this revision of firmware. To enable this feature you need both this revision of firmware and a new, yet to be released, print driver.

  • Embedded JetDirect Firmware version v33.15 is included in this bundle of firmware.

Fixes

  • Resolved the situation where older versions of Embedded JetDirect firmware (included with the RFU bundles) was overwriting newer Embedded JetDirect firmware currently installed on the printers.

  • Improved the font width characteristics of some fonts.

  • Corrected the situations where it was possible to lose job formatting data in the print job stream.

  • Corrected the situation wherein if the IP Address Configuration Method, in your Embedded JetDirect configuration parameters, was set to Manual verses DHCP, you were unable to upgrade your printer's firmware properly.

  • Job performance, printing PDF files with the HP PostScript Emulation printer driver, has been improved.

  • Corrected PML usage situations.

  • Error conditions using the Accessory Stapler/Stacker (Q2443B) have been resolved.

  • Several 49.xxxx error situations have been resolved.

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Enhancements and Fixes provided with Firmware revision 08.012.1

The following new functionality or features are provided by this firmware:

Enhancements

  • Removed unused network Port 8900.

  • The Embedded JetDirect Inside (internal networking device) firmware is upgraded to V.28.63.

  • Increased the number of print jobs that could be stored on an installed hard disk drive accessory from 100 stored jobs to 500 stored jobs.

  • Added functionality to let the hard disk drive spin down to help prolong its useful life.

Fixes

The following fixes or improvements are provided by this firmware release (08.012.1).

  • Corrected several conditions that would cause 49.4C02 errors.

  • Corrected condition where a 49.4C18 error would occur when loading font DLL(s) larger than 12 Mbytes.

  • Correct some situations where the printer refused to accept an RFU Upgrade.

  • Corrected Front Panel font selection backwards compatibility for Asia/Pacific fonts.

  • Corrected situation where a printer, with a Stapler/Stacker accessory, boots to a 49.4C18 error.

  • Fixed PS error conditions with undefined filename on HP LaserJet 4250.

  • Asian 2-byte fonts no longer have an escapement issue.

  • Repaired the Embedded Web Server so that would send both a Toner Low and a Toner out e-mail alert message at the same time.

  • Resolved control panel message issues including the incorrect help message appearing for Tray Exclusive mode and “???” showing for the memory.

  • Fixed a situation that would cause random data corruption on an installed hard disk drive accessory.

  • Resolved an incorrect Load Paper message displayed for true exclusive mode when standard is selected but size is not detected.

  • Fixed a situation where certain PCL files including the “set margin command” would not print properly.

  • Repaired memory leaks that would happen during PowerSave mode.

  • Fixed the condition where PML would not return the correct JobName consistently.

  • Corrected the clock's time from drifting.

  • Repaired a printing error that occurred when duplexing a print job with duplicate PCL duplex commands.

  • Fixed a print defect that would place the left parenthesis in the wrong location when using PS emulation.

  • Improved performance when an IO Filter was installed.

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