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HP Notebook PCs - Face Recognition fails to enroll new scene.

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c02090716

Version: 1

HP Notebook PCs - Face Recognition fails to enroll new scene.
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2010-04-15

Last Updated: 2012-02-28


DESCRIPTION

The Start button within HP ProtectTools Face Recognition feature does not work properly. This issue occurs when there is no Microsoft Windows password enabled. A password configuration dialog box automatically appears on notebooks with Windows Vista and Windows 7.

SCOPE

HP EliteBook 8440p Notebook PC

HP EliteBook 8540p Notebook PC

HP Mini 5101

HP ProBook 4310s Notebook PC

HP ProBook 4310s Notebook PC

HP ProBook 4410s Notebook PC

HP ProBook 4411s Notebook PC

HP ProBook 4415s Notebook PC

HP ProBook 4415s Notebook PC

HP ProBook 4416s Notebook PC

HP ProBook 4510s Notebook PC

HP ProBook 4515s Notebook PC

HP ProBook 4515s Notebook PC

HP ProBook 4710s Notebook PC

HP ProBook 6440b Notebook PC

HP ProBook 6540b Notebook PC

RESOLUTION

To resolve this issue, set an account password in the Windows Control Panel before attempting to use the Face Recognition feature. Additionally, this issue can be resolved by using the Setup Wizard in the Security manager.


Hardware Platforms Affected: HP EliteBook 8440p Notebook PC, HP EliteBook 8540p Notebook PC, HP Mini 5101, HP ProBook 4310s Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6540b Notebook PC
Operating Systems Affected: Microsoft Windows XP, Microsoft Windows XP Home Edition(Standard HP Product), Microsoft Windows XP Professional Edition(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA02086695
©Copyright 2012 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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