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HP Laserjet P1505 and P1505n Printers - 'Out of Paper' Error Message Displays and the Printer Does Not Pick Up or Feed Paper

Issue

The 'Out of Paper' error message displays on the computer, and the product does not pick up or feed the paper from the tray. The product might make noises as though it is printing, but no paper moves through it.

Experiencing frequent paper feed issues?

Follow these guidelines to help prevent paper feed issues:

  • Load at least 10 sheets of paper into the tray, but do not overload the tray.

  • Load paper correctly, and then push the paper all the way into the tray.

  • Use only one type of paper at a time in the tray.

  • Store paper in a cool, dry place.

  • Use only clean unused paper in the tray.

  • Reload paper that has been in the photo tray for a time. Avoid printing on paper that is dusty.

  • Wait for the product to complete a job or to display an 'Out of paper' message before reloading paper.

Causes

Any of these issues can lead to a paper feed error:

  • The paper trays are empty or overloaded.

  • The paper is curled.

  • The print side, or shiny side, of the paper is not loaded in the tray face down. For photo paper, always load the rougher side of the paper facing up.

  • The paper is too slick for the product.

  • The paper might not be engaged with the feed rollers.

  • The paper-width guide is pressed against the paper stack too tightly.

  • The paper tray is not completely inserted into the product.

  • The paper settings in the print driver do not match the paper loaded in the paper tray.

  • The rubber paper-feed rollers are dusty.

How to use the solutions in this document

To resolve the issue, try each step in this document, and then use the steps in this section to print a self-test report. This step determines if the product hardware functions correctly.

How to print a self-test report
  1. Press the Power button () to turn on the product.

  2. Press and release the Go button (). The self-test report prints.

Solution one: Perform a power reset

Sometimes, restarting the product can clear a paper feed issue. Follow these steps to perform a reset.

Step one: Reset the printer

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution two: Check the condition of the paper, and then reload it

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper.

NOTE: For the purposes of these troubleshooting steps, use only 10 to 25 sheets of plain white, unused paper.

Step one: Check the condition of the paper

  1. Remove the stack of paper from the tray.

  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

    NOTE: If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.

  5. Tap the stack of paper on a flat surface to align the edges.

  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

    NOTE: You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

Step two: Reload the paper

CAUTION: Be aware of the paper capacities before loading paper.

The main tray holds up to 250 pages of 75 g/m2 paper, or fewer pages of heavier paper. The height of the paper stack should not exceed 25 mm (.98 in.).

Load paper with the top forward and the side to be printed on facing up. To prevent jams and skewing, always adjust the side and front paper guides.

Figure 1: Load paper in the input tray

Illustration: Loading paper in the input tray
NOTE: When you add new paper, make sure that you remove all the paper from the tray and straighten the entire stack. This helps prevent multiple sheets of paper from feeding through the product at one time, reducing paper jams.

Step three: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution three: Adjust the settings in the print driver

The product might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver. This feature of the product helps to avoid wasting ink and paper if the paper is not what you expected.

  1. Return to the document you were trying to print when the issue occurred.

  2. Click File, and then click Print. The Print window opens.

    Figure 2: Click File, and then click Print

  3. Click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

  4. Click the tab that provides paper type and size settings. The tab might be Features or Paper/Quality.

  5. From the Type is drop-down list, select the paper type that matches the paper in the product.

  6. From the Size is drop-down list, select the paper size that matches the paper in the product.

    For example, if you have 101.6 x 152.4 mm (4 x 6 inch) photo paper loaded in the paper tray, select 4x6in. or 4x6in. (tab).

    If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.

    1. Select Custom from the Size is drop-down list, or the Custom tab.

    2. In the Custom Paper Size dialog box, type a name for the new custom size.

    3. In the Width and Height boxes, or the Width and Length boxes, type the dimensions.

    4. Select the unit of measurement, and then click Save.

    5. Click OK to close the Custom Paper Size dialog box, and then click OK again to close the Properties dialog box.

      NOTE: You must exit the Properties dialog box to apply your changes.
    6. Open the Properties dialog box again, and then select the new custom size from the Size is drop-down list.

  7. Click OK, and then click OK again to print the document.

  • If the document prints, the issue is resolved, and there is no need to continue troubleshooting.

  • If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you were trying to print on, or possibly a connectivity problem. Review the Cause and Prevention sections at the end of this document to check other possibilities.

  • If the document does not print, continue with the next solution.

Solution four: Clean the pickup roller

Follow these steps to clean the pickup roller.

Step one: Clean the pickup roller

  1. Press the Power switch to turn off the product, and then disconnect the power cord from the back of the product. Wait for the product to cool.

    Figure 3: Disconnect the power cord

    Illustration: Disconnecting the power cord from the back of the product
  2. Open the print cartridge door, and then remove the print cartridge.

    CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print cartridge with a sheet of paper.

    Figure 4: Remove the print cartridge

    Illustration: Removing the print cartridge
  3. With a dry, lint-free cloth, wipe any residue from the paper path area and the print cartridge cavity.

    Figure 5: Clean the print cartridge cavity

    Illustration: Cleaning the print cartridge cavity
  4. Find the pickup roller inside the product.

    Figure 6: Pickup roller

    Illustration: Location of the pickup roller
  5. Release the small, white tabs on either side of the pickup roller, and then rotate the pickup roller toward the front.

    Figure 7: Release the tabs

    Illustration: Releasing the tabs on either side of the pickup roller
  6. Gently pull the pickup roller up and out.

    Figure 8: Remove the pickup roller

    Illustration: Removing the pickup roller
  7. Dab a clean, lint-free cloth in rubbing alcohol (isopropyl alcohol) or clean water, and then scrub the pickup roller.

    NOTE: Use only distilled, filtered, or bottled water to clean the pickup roller. Tap water might contain contaminants that can damage the pickup roller.
    WARNING: Rubbing alcohol is flammable. Keep the rubbing alcohol and cloth away from any open flame or heat source. Before you close the product, allow the rubbing alcohol to dry completely.
  8. Using a clean, dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.

  9. Allow the pickup roller to dry completely before you reinstall it in the product

  10. Position the pickup roller in the slot. The circular and rectangular slots on each side will prevent you from installing the roller incorrectly.

    Figure 9: Position the pickup roller in the slot

    Illustration: Positioning the pickup roller in the slot correctly
  11. Rotate the top of the pickup roller away from you until both sides snap into place.

    Figure 10: Rotate the pickup roller into place

    Illustration: Rotating the pickup roller into place
  12. Reinstall the print cartridge, and then close the print cartridge door.

    Figure 11: Reinstall the print cartridge

    Illustration: Reinstalling the print cartridge
  13. Reconnect the power cord to the back of the product, and then press the Power switch to turn on the product.

    Figure 12: Reconnect the power cord

    Illustration: Reconnecting the power cord to the back of the product

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution five: Replace the pickup roller

Follow these steps to replace the pickup roller with a new one.

Step one: Replace the pickup roller

  1. Press the Power switch to turn off the product, and then disconnect the power cord from the back of the product. Wait for the product to cool.

    Figure 13: Disconnect the power cord

    Illustration: Disconnecting the power cord from the back of the product
  2. Open the print cartridge door, and then remove the print cartridge.

    CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print cartridge with a sheet of paper.

    Figure 14: Remove the print cartridge

    Illustration: Removing the print cartridge
  3. Find the pickup roller inside the product.

    Figure 15: Pickup roller

    Illustration: Location of the pickup roller
  4. Release the small, white tabs on either side of the pickup roller, and then rotate the pickup roller toward the front.

    Figure 16: Release the tabs

    Illustration: Releasing the tabs on either side of the pickup roller
  5. Gently pull the pickup roller up and out.

    Figure 17: Remove the pickup roller

    Illustration: Removing the pickup roller
  6. Position the new pickup roller in the slot. The circular and rectangular slots on each side will prevent you from installing the roller incorrectly.

    Figure 18: Position the pickup roller in the slot

    Illustration: Positioning the pickup roller in the slot correctly
  7. Rotate the top of the pickup roller away from you until both sides snap into place.

    Figure 19: Rotate the pickup roller into place

    Illustration: Rotating the pickup roller into place
  8. Reinstall the print cartridge, and then close the print cartridge door.

    Figure 20: Reinstall the print cartridge

    Illustration: Reinstalling the print cartridge
  9. Reconnect the power cord to the back of the product, and then press the Power switch to turn on the product.

    Figure 21: Reconnect the power cord

    Illustration: Reconnecting the power cord to the back of the product

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution six: Service the product

If the product printed a self-test report with plain white paper, the printer is functional and does not need service. Other issues, such as connectivity, print driver settings, special paper, photo paper facing shiny side up, or slick or damaged paper might cause the problem. Review the following sections to learn about the common causes and how to prevent the issue.

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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