Replacing the Printhead for HP Photosmart Plus e-All-in-One (B210a, B210b, B210c, and B210e) Printer Series
A printhead assembly consists of cartridges fitted into a printhead. If the printhead assembly is faulty, damaged, or is incompatible with the product, you might need to replace it. Replacement printhead assemblies are only available from HP Support or authorized service providers.
These steps apply to the United States only.
If HP replaces your printhead assembly under warranty, you receive a new printhead assembly, cleaning materials, and a full set of new cartridges.
If your printhead assembly is no longer under warranty, you can purchase a new one online.
A Buy HP page displays. Look for the HP Parts store on this page. The location of the HP Parts store varies depending on your region. Click HP Parts store.
Under Find your part(s), type CN643A in the Search by part number text box. Follow the on-screen instructions to order the printhead assembly.
This information applies to Asia Pacific only.
If HP replaces your printhead assembly under warranty, you receive a new printhead assembly, cleaning materials, and a full set of new cartridges. If your printhead assembly is no longer under warranty, call the HP Customer Care Center for assistance.
Replace the printhead assembly
Follow these steps to replace the printhead assembly.
NOTE: Wait until a new printhead assembly is available before you remove the cartridges. Do not leave the cartridges outside of the product for longer than 30 minutes. Leaving the printhead and cartridges outside the product for long periods can damage the product and the supplies.
Step one: Remove the old cartridges
NOTE: The product shown in the following videos might not be identical to your product, but the steps still apply.
Press the Power button () to turn on the product, if it is not already on.
Open the cartridge door.
The carriage moves to the center of the product. Wait until the carriage is idle and silent before you continue with these steps.
Figure 1: Open the cartridge door
To release an old cartridge, press in the tab on the front of the cartridge, and then remove it from the slot.
Figure 2: Remove the old cartridge
Repeat the previous step for each cartridge.
Step two: Remove the old printhead
Lift the latch handle on the carriage until it stops.
Figure 3: Lift the latch handle
Lift the printhead to remove it from the carriage.
Figure 4: Remove the printhead
Step three: Clean the electrical contacts inside the product
For successful printhead assembly replacement, it is important to make sure the electrical contacts inside the product are as clean as possible.
The replacement printhead assembly comes with pre-moistened wipes.
Figure 5: Pre-moistened wipes
Use these wipes to clean the electrical contacts inside the product. As the wipes become dirty, discard them and use new ones.
CAUTION: Wiping the electrical contacts up and down or from side to side might damage the product. Wipe from the top of the electrical contact to the bottom of the electrical contact, in one direction only.
Figure 6: Clean the contacts
Step four: Install the new printhead
Remove the new printhead from its package.
Figure 7: Remove the new printhead
CAUTION: Do not touch the
Do not scratch the electrical
contacts on the
product or any other
Figure 8: Do not touch the electrical contacts
Hold the printhead upright with the colored shape icons on the top.
Lower the printhead into the carriage.
Figure 9: Install the new printhead
Carefully lower the latch handle.
Figure 10: Lower the latch handle
Step five: Load plain paper
When you install the new cartridges in the next step, the product prints an alignment page. Before you continue, use the following steps to load plain paper in the product.
Raise and hold the output tray in the open position.
Slide the paper-width guide to its outermost position.
Figure 11: Slide the paper guide outward
Insert the paper stack into the input tray with the short edge forward and print side down.
Figure 12: Load plain paper
Adjust the paper-width guide so that it rests against the stack of paper.
Figure 13: Adjust paper-width guide to the paper stack
Lower the output tray, and then pull the tray extender towards you, as far as it will go. Flip
the paper catch at end of tray extender.
Figure 14: Lower the output tray
Step six: Install the new cartridges
Press the Power button () to turn on the product, if it is not already turned on. Wait until the product is idle and silent before continuing.
Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
Figure 15: Open the cartridge access door
On the new cartridge, pull the orange pull-tab straight back to remove the plastic wrap.
Figure 16: Remove the plastic wrap
Twist the orange cap counter clockwise to snap it off.
Figure 17: Remove the orange cap
With the cartridge contacts facing the printhead, slide the cartridge into the empty slot. Press down on the cartridge until it clicks firmly into place.
Figure 18: Install the cartridge
Repeat these steps to install the other cartridges.
Figure 19: All cartridges installed
Close the cartridge door. The carriage returns to the right side of the product.
Figure 20: Close the cartridge access door
Step seven: Align the product
After loading plain white paper, touch OK on the product control panel. The product automatically prints an alignment page to align the cartridges.
Figure 21: Example alignment page
Step eight: Return failed parts to HP
If the new printhead assembly came with a post-paid mailing label and instructions to return the failed parts to HP, please do so. HP would like to analyze the parts in order to improve our products in the future.
If the new printhead assembly did not arrive with a post-paid return mailing label, you are done, and there is no need to continue troubleshooting.
Place the old printhead into the plastic package in which the new printhead arrived.
Figure 22: Put the old printhead into the package
Peel off the lid sticker labeled B and seal the printhead package with it.
Figure 23: Peel off the lid sticker
Figure 24: Seal the package with the lid sticker
Cap the old cartridges with the orange caps that came on the new cartridges.
Figure 25: Cap the old cartridges
Put the old parts and the form that came with the new parts into the box in which the new parts arrived. If possible, also include a printout that shows the issue with the old printhead.
Figure 26: Put the old parts, form, and sample printout into the box
Close the box, apply the post-paid mailing label, and then mail the box.
Figure 27: Send the box back to HP
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