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Replacing the Printhead for HP Photosmart Plus e-All-in-One (B210a, B210b, B210c, and B210e) Printer Series

Introduction

A printhead assembly consists of cartridges fitted into a printhead. If the printhead assembly is faulty, damaged, or is incompatible with the product, you might need to replace it. Replacement printhead assemblies are only available from HP Support or authorized service providers.

These steps apply to the United States only.

If HP replaces your printhead assembly under warranty, you receive a new printhead assembly, cleaning materials, and a full set of new cartridges.

If your printhead assembly is no longer under warranty, you can purchase a new one online.

  1. Go to the HP Parts Store website (in English).

  2. Under Find your part(s), type CN643A in the Search by part number text box.

  3. Follow the on-screen instructions to order the printhead assembly.

These steps apply to all countries/regions except the United States.

If HP replaces your printhead assembly under warranty, you receive a new printhead assembly, cleaning materials, and a full set of new cartridges with the replacement printhead.

If your printhead assembly is no longer under warranty, you can purchase a new one online.

  1. Go to the HP How to Buy website , and then click your country-language.

  2. A Buy HP page displays. Look for the HP Parts store on this page. The location of the HP Parts store varies depending on your region. Click HP Parts store.

  3. Under Find your part(s), type CN643A in the Search by part number text box. Follow the on-screen instructions to order the printhead assembly.

This information applies to Asia Pacific only.

If HP replaces your printhead assembly under warranty, you receive a new printhead assembly, cleaning materials, and a full set of new cartridges. If your printhead assembly is no longer under warranty, call the HP Customer Care Center for assistance.

Replace the printhead assembly

Follow these steps to replace the printhead assembly.

NOTE: Wait until a new printhead assembly is available before you remove the cartridges. Do not leave the cartridges outside of the product for longer than 30 minutes. Leaving the printhead and cartridges outside the product for long periods can damage the product and the supplies.

Step one: Remove the old cartridges

NOTE: The product shown in the following videos might not be identical to your product, but the steps still apply.

  1. Press the Power button () to turn on the product, if it is not already on.

  2. Open the cartridge door.

    The carriage moves to the center of the product. Wait until the carriage is idle and silent before you continue with these steps.

    Figure 1: Open the cartridge door

    Illustration: Open the cartridge door
  3. To release an old cartridge, press in the tab on the front of the cartridge, and then remove it from the slot.

    Figure 2: Remove the old cartridge

    Illustration: Remove the old cartridge
  4. Repeat the previous step for each cartridge.

Step two: Remove the old printhead

  1. Lift the latch handle on the carriage until it stops.

    Figure 3: Lift the latch handle

    Illustration: Lift the latch handle
  2. Lift the printhead to remove it from the carriage.

    Figure 4: Remove the printhead

    Illustration: Remove the printhead

Step three: Clean the electrical contacts inside the product

For successful printhead assembly replacement, it is important to make sure the electrical contacts inside the product are as clean as possible. The replacement printhead assembly comes with pre-moistened wipes.

Figure 5: Pre-moistened wipes

Illustration: Pre-moistened wipes

Use these wipes to clean the electrical contacts inside the product. As the wipes become dirty, discard them and use new ones.

CAUTION: Wiping the electrical contacts up and down or from side to side might damage the product. Wipe from the top of the electrical contact to the bottom of the electrical contact, in one direction only.

Figure 6: Clean the contacts

Illustration: Clean the contacts

Step four: Install the new printhead

  1. Remove the new printhead from its package.

    Figure 7: Remove the new printhead

    Illustration: Remove the new printhead from its package
    CAUTION: Do not touch the copper-colored electrical contacts. Do not scratch the electrical contacts on the product or any other surface.

    Figure 8: Do not touch the electrical contacts

    Do not touch the electrical contacts
  2. Hold the printhead upright with the colored shape icons on the top.

  3. Lower the printhead into the carriage.

    Figure 9: Install the new printhead

    Install the new printhead
  4. Carefully lower the latch handle.

    Figure 10: Lower the latch handle

    Lower the latch handle

Step five: Load plain paper

When you install the new cartridges in the next step, the product prints an alignment page. Before you continue, use the following steps to load plain paper in the product.

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  1. Raise and hold the output tray in the open position.

  2. Slide the paper-width guide to its outermost position.

    Figure 11: Slide the paper guide outward

    Graphic: Move the paper-width guide outward
  3. Insert the paper stack into the input tray with the short edge forward and print side down.

    Figure 12: Load plain paper

    Graphic: Load plain paper
  4. Adjust the paper-width guide so that it rests against the stack of paper.

    Figure 13: Adjust paper-width guide to the paper stack

    Graphic: Adjust the paper-width guide to rest against the paper stack
  5. Lower the output tray, and then pull the tray extender towards you, as far as it will go. Flip the paper catch at end of tray extender.

    Figure 14: Lower the output tray

    Graphic: Lower the output tray

Step six: Install the new cartridges

  1. Press the Power button () to turn on the product, if it is not already turned on. Wait until the product is idle and silent before continuing.

  2. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 15: Open the cartridge access door

    Graphic: Open the cartridge access door
  3. On the new cartridge, pull the orange pull-tab straight back to remove the plastic wrap.

    Figure 16: Remove the plastic wrap

    Graphic: Unwrap the new cartridge
  4. Twist the orange cap counter clockwise to snap it off.

    Figure 17: Remove the orange cap

    Graphic: Twist the orange cap to remove it
  5. With the cartridge contacts facing the printhead, slide the cartridge into the empty slot. Press down on the cartridge until it clicks firmly into place.

    Figure 18: Install the cartridge

    Graphic: Install the new cartridge
  6. Repeat these steps to install the other cartridges.

    Figure 19: All cartridges installed

    All catridges installed
  7. Close the cartridge door. The carriage returns to the right side of the product.

    Figure 20: Close the cartridge access door

    Graphic: Close the cartridge access door

Step seven: Align the product

After loading plain white paper, touch OK on the product control panel. The product automatically prints an alignment page to align the cartridges.

Figure 21: Example alignment page

Graphic: Example alignment page

Step eight: Return failed parts to HP

If the new printhead assembly came with a post-paid mailing label and instructions to return the failed parts to HP, please do so. HP would like to analyze the parts in order to improve our products in the future.

If the new printhead assembly did not arrive with a post-paid return mailing label, you are done, and there is no need to continue troubleshooting.

  1. Place the old printhead into the plastic package in which the new printhead arrived.

    Figure 22: Put the old printhead into the package

    Graphic: Put the old printhead into the package
  2. Peel off the lid sticker labeled B and seal the printhead package with it.

    Figure 23: Peel off the lid sticker

    Graphic: Peel off the lid sticker

    Figure 24: Seal the package with the lid sticker

    Graphic: Seal the package with the lid sticker
  3. Cap the old cartridges with the orange caps that came on the new cartridges.

    Figure 25: Cap the old cartridges

    Graphic: Cap the old cartridges with the orange caps that came on the new cartridges.
  4. Put the old parts and the form that came with the new parts into the box in which the new parts arrived. If possible, also include a printout that shows the issue with the old printhead.

    Figure 26: Put the old parts, form, and sample printout into the box

    Graphic: Put the old parts, the form, and printout into the box
  5. Close the box, apply the post-paid mailing label, and then mail the box.

    Figure 27: Send the box back to HP

    Graphic: Send the box back to HP

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