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HP Deskjet 3050A (J611) and 3050 (J610) All-in-One Printer Series - Alignment Page Does Not Print

Issue

The alignment page does not print as expected. This issue usually occurs immediately after you set up the product or install a new cartridge. The lights on the control panel might also blink when the alignment fails.

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Make sure that the All-in-One is ready

  1. Make sure that the product is on. If not, press the Power button () to turn it on.

  2. Check the cartridge access door. If the door is open, close it.

    Figure 1: Close the cartridge access door

    Illustration of closing the cartridge access door
  • If the alignment page prints successfully, you do not need to continue troubleshooting, but you must complete the alignment. Follow the steps printed on the alignment page to complete the alignment.

  • If the alignment page does not print, continue to the next solution in this document.

Solution two: Make sure that the paper is loaded correctly

If paper was not loaded when the alignment page attempted to print, the alignment fails.

Follow these steps to make sure that the paper is loaded correctly.

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  1. Gather 10-30 sheets of 216 x 279 mm (8.5 x 11 inch) plain white paper to load into the product.

  2. Tap the stack of paper on a flat surface to align the edges.

  3. Make sure the paper in the stack is:

    • The same size and type

    • Free from dust, wrinkles, tears, or folds

  4. Slide the paper width guide to its outermost position.

    Figure 2: Slide the paper width guide to its outermost position

    Illustration of sliding the width guide outward
  5. Load the stack of paper into the input tray, print-side up. Slide the stack of paper in until it stops.

    Figure 3: Load paper

    Illustration of loading paper
  6. Slide the paper width guide so that it rests snugly against the paper.

    Figure 4: Slide the paper width guide snugly against the paper

    Illustration of sliding the paper width guide against the paper
  7. Press the Power button () to resume the alignment.

    • If the alignment page prints successfully, you do not need to continue troubleshooting, but you must complete the alignment. Follow the steps printed on the alignment page to complete the alignment.

    • If the alignment page does not print, continue to the next solution in this document.

Solution three: Check the product for packing materials or other debris, and then realign the product

If there is any packing material or other debris inside the product, the alignment fails and the alignment page does not print. Follow these steps to check the product for packing material or other debris, and then realign the product.

Follow these steps to check for any obstructions in the product.

  1. Remove all the paper from the tray.

  2. Open the cartridge access door.

    Figure 5: Open the cartridge access door

    Graphic: Open the cartridge access door
  3. Inspect the area around the carriage for any obstructions.

  4. Remove any packing material, debris, or other obstructions from inside the product.

    Figure 6: Remove packing material from inside the product

    Graphic: Remove packing material from inside the product
  5. Close the cartridge access door.

    Figure 7: Close the cartridge access door

    Graphic: Close the cartridge access door
    • If the alignment page prints successfully, you do not need to continue troubleshooting, but you must complete the alignment. Follow the instructions printed on the alignment page to complete the alignment.

    • If the alignment page does not print, continue to the next solution in this document.

Solution four: Remove, inspect, and reseat the cartridges

Follow these steps to remove, inspect, and reseat the cartridges to realign the product.

  1. Press the Power button () to turn on the product, if it is not already turned on.

  2. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 8: Open the cartridge access door

    Graphic: Open the cartridge access door
  3. Press down on the top of the tri-color cartridge to release it, and then pull the cartridge out to remove it from its slot.

    Figure 9: Remove the tri-color cartridge

    Graphic: Remove the tri-color cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 10: Do not touch the contacts or nozzles

    Graphic: Do not touch the contacts or nozzles
  4. If the protective tape is still attached to the cartridge, hold the cartridge by its sides, and then pull the pink pull tab on the cartridge to remove the tape.

    Figure 11: Remove the protective tape

    Illustration of removing the tape from the new cartridge
  5. Inspect the cartridge for any damage or debris.

  6. Slide the cartridge at a slight upward angle into the empty slot, and then gently push it forward until it snaps into place.

    Figure 12: Insert the cartridge

    Illustration of installing a cartridge
    • The tri-color cartridge () goes in the slot on the left

    • The black cartridge () goes in the slot on the right

  7. Repeat these steps to remove, inspect, and reseat the black cartridge.

  8. Close the cartridge access door.

    Figure 13: Close the cartridge access door

    Graphic: Close the cartridge access door
  9. Press the button next to OK on the control panel display (). The product prints an alignment page.

    • If the alignment page prints successfully, you do not need to continue troubleshooting, but you must complete the alignment. Follow the instructions printed on the alignment page to complete the alignment.

    • If the alignment page does not print, continue to the next solution in this document.

Solution five: Turn the product off and on again

Follow these steps to turn the product off and then on again to reset the printing mechanism.

  1. Press the Power button () to turn off the product. If the product does not turn off, continue to the next solution.

  2. Wait 60 seconds.

  3. Press the Power button () to turn on the product.

    NOTE: The product might go through a warm-up period. The product lights might flash and the carriage might move. Wait until the warm-up period finishes before you proceed.
    • If the alignment page prints successfully, you do not need to continue troubleshooting, but you must complete the alignment. Follow the instructions printed on the alignment page to complete the alignment.

    • If the alignment page does not print, continue to the next solution in this document.

Solution six: Finish the software installation and manually align the All-in-One

If you have not installed the product software, complete Step one: Finish the software installation. If you previously installed the product software, continue to Step two: Align the product through the print driver.

Step one: Finish the software installation

Follow these steps to finish the software installation.

  1. Press the Cancel button () on the control panel to stop the alignment.

  2. Use one of the following methods to install the software.

    • Insert the software CD that shipped with the product. Follow the on-screen instructions to install the software.

    • Click here to download and install the latest version of the software . Click the model number for your product, and then follow the on-screen instructions to download and install the software.

      NOTE: Before clicking the link, bookmark this page in your Web browser. After you click the link and the software downloads and installs, use the bookmark to return to this page and proceed with the next step.

Step two: Align the product through the print driver

Follow these steps to manually align the product through the print driver.

  1. Open the HP product software:

    • Windows XP: Click Start (), click All Programs, click HP, click the folder for your HP product, and then click the icon for your HP product ().

    • Windows Vista or Windows 7: Click the Windows icon (), click All Programs, click HP, click the folder for your HP product, and then click the icon for your HP product ().

    NOTE: You can also open the HP product software from your computer desktop: double-click the icon for your HP product ().

    The product software opens.

  2. In the product software, double-click Printer Actions ().

  3. Double-click Maintenance Tasks (). The HP Toolbox opens.

  4. Click Align Ink Cartridges, and then follow the on-screen instructions to print the alignment page.

  5. Lift the scanner lid.

  6. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.

    Figure 14: Place the alignment page on the scanner glass

    Graphic: Place the alignment page on the scanner glass
  7. Close the scanner lid.

  8. Press the button next to OK on the control panel display (). The product scans the alignment page.

  9. When the Alignment successful message displays on the control panel screen, press the button next to OK on the control panel display () to complete the alignment.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution seven: Clean the electrical contacts on the cartridges and in the product

  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

      CAUTION: Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the product.
  2. If the product is not already on, press the Power button () to turn it on.

  3. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 15: Open the cartridge access door

    Graphic: Open the cartridge access door
  4. Press down on the top of the tri-color cartridge to release it, and then pull the cartridge out to remove it from its slot.

    Figure 16: Remove the tri-color cartridge

    Graphic: Remove the tri-color cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 17: Do not touch the contacts or nozzles

    Graphic: Do not touch the contacts or nozzles
  5. Hold the cartridge by its sides.

    Figure 18: Hold the cartridge by its sides

    Image of holding the cartridge by its sides.
  6. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

  7. Gently wipe the copper-colored contacts with the swab. Repeat this process with new swabs until no ink residue or debris appears on the swab.

    Figure 19: Clean the contacts

    Graphic: Cleaning the contacts on the cartridge
    1 - Copper-colored contacts
    2 - Ink nozzles CAUTION: Do not clean
  8. Set the cartridge on a clean sheet of paper with the cartridge nozzles facing up.

  9. Clean the contacts in the carriage inside the product.

    Figure 20: Contacts inside the product

    Graphic: Contacts inside the product
  10. Wait 10 minutes for the cartridge and the electrical contacts to dry, or use a new swab to dry them.

  11. Slide the cartridge at a slight upward angle into the empty slot, and then gently push it forward until it snaps into place.

    Figure 21: Insert the cartridge

    Graphic: Insert the cartridge
    • The tri-color cartridge () goes in the slot on the left

    • The black cartridge () goes in the slot on the right

  12. Repeat these steps to clean the contacts on the other cartridge.

  13. Close the cartridge access door.

    Figure 22: Close the cartridge access door

    Graphic: Close the cartridge access door
  14. Press the button next to OK on the control panel display (). The product prints an alignment page.

    • If the alignment page prints successfully, you do not need to continue troubleshooting, but you must complete the alignment. Follow the instructions printed on the alignment page to complete the alignment.

    • If the alignment page does not print, continue to the next solution in this document.

Solution eight: Reset and relocate the product

A power reset drains power from the product and returns the product to the same settings after restarting. To eliminate any potential power deficiencies, move the product to another place and plug the product directly into a wall outlet. Follow these steps to reset and relocate the product.

  1. Make sure that the product is on. If necessary, press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the back of the product.

  3. Relocate the printer to a different power outlet, preferably an outlet in a different room.

  4. Plug the power cord directly into the wall outlet. Do not use a power strip. Do not reconnect the power cord to the back of the product yet.

  5. Load letter or A4 sized, unused, plain white paper in the input tray.

  6. Reconnect the power cord to the back of the product.

  7. Press the Power button () to turn on the product.

  8. Try the alignment again.

    • If the alignment page prints successfully, you do not need to continue troubleshooting, but you must complete the alignment. Follow the instructions printed on the alignment page to complete the alignment.

    • If the alignment page does not print, continue to the next solution in this document.

Solution nine: Service the All-in-One

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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