Print | Rate this content

HP LaserJet Pro CM1415fn and CM1415fnw Color Multifunction Printers - Copies, Faxes, or Scans Have Vertical Black or White Lines Through the Output

Issue

White or black lines appear vertically through the image when copying, faxing, or scanning an image.

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Figure 1: Image with white vertical lines

Image with white vertical lines (photo)

Solution one: Test, clean, and reset the product

Complete the following steps to resolve the issue.

Step one: Print a test page

To help diagnose the issue, first print a test page.

  1. From the control panel Home screen, touch the Setup icon ().

  2. Scroll through the menu items, and then touch Demo Page. The test page prints.

  • If the test page prints normally, proceed to the next step.

  • If the test page prints with black or white vertical lines, the print cartridge is almost empty or damaged. Skip to Solution two: Replace the print cartridge

Step two: Copy the test page

To help diagnose this issue, copy the test page from the previous step.

  1. Place the test page face down on the scanner glass. Align the page horizontally and in the upper left hand corner of the glass.

  2. On the control panel Home screen, touch the Copy icon ( ).

  3. Touch Color. The test page copies.
  • If the copy is normal, skip to Step four: Reset the product .

  • If the copy has vertical lines, the scanner glass might be dirty or scratched. Continue to the next step.

Step three: Clean the scanning platen glass and lid

  1. Turn off the product, and then unplug the power cord from the wall outlet.

  2. Open the scanner lid.

    Figure 2: Platen glass and scanner lid

    Printer platen glass and scanner lid (graphic)
  3. Moisten a soft cloth or sponge with nonabrasive glass cleaner. Gently wipe the glass and the white plastic backing on the underside of the scanner lid.

    CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product. These substances can damage the product. Do not place liquids directly on the glass or plastic parts. They can seep into and damage the product.
  4. Dry the glass and white plastic backing under the lid with a lint-free cloth, chamois, or a cellulose sponge to prevent spotting.

    CAUTION: Do not use paper-based wipes or tissues. They can scratch the glass and leave fiber residue.

  5. Try to copy the test page again.
  • If the copy is normal, continue to the next step.

  • If the copy has vertical lines, the scanner glass might be scratched, or the print cartridge might be damaged. Skip to Solution two: Replace the print cartridge .

Step four: Reset the product

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

If the issue persists after you complete these steps, skip to Solution three: Service the product .

Solution two: Replace the print cartridges

If after you have completed the above solutions you are still experiencing print quality issues, you might have a damaged, empty or incompatible print cartridge.

NOTE: HP recommends that you use genuine HP cartridges. Genuine HP cartridges are designed and tested with HP printers to help you easily produce great results, time after time. HP cannot guarantee the quality or reliability of non-HP supplies. Warranty does not cover product service or repairs required from the use of a non-HP ink or toner supply. HP recommends that you make sure that you are using genuine HP cartridges before you continue.

Step one: Check print cartridge compatibility

To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.

If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country/region location is correct.

Genuine HP cartridges can also be purchased from other retailers.

Which cartridges you use might depend on your country/region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country/region location is correct.

NOTE: For the United States only, go to the HP Home & Home Office Store .

Genuine HP cartridges can also be purchased from other retailers.

Step two: Replace the print cartridges

Follow these steps to replace the print cartridges.

CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
  1. Open the front door on the product.

    Figure 3: Open the front door

    Illustration: Open the front access door.
  2. Pull out the print cartridge drawer.

    Figure 4: Pull out the print cartridge drawer

    Illustration: Pull out the print cartridge drawer.
  3. Grasp the handle on the old print cartridge, and then pull the cartridge straight up to remove it.

    Figure 5: Remove the old print cartridge

    Illustration: Remove the old print cartridge.
  4. To open the box that contains the new print cartridge, pull down on the red tab on the side of the box.

  5. Remove the package from the box, and then remove the new print cartridge from the package.

    Figure 6: Remove new print cartridge from the package

    Illustration: Remove the new print cartridge from the package.
  6. Gently rock the print cartridge from front to back to distribute the toner evenly inside the cartridge.

    Figure 7: Gently rock the print cartridge

    Illustration: Gently rock the print cartridge from front to back
to distribute the toner evenly inside the
cartridge.
  7. Remove the orange, plastic shield from the bottom of the new print cartridge. Do not remove the protective tape from the print cartridge.

    Figure 8: Remove the plastic shield

    Illustration: Remove the plastic shield.
    CAUTION: Do not touch the green roller (imaging drum) on the bottom of the print cartridge. Fingerprints on the imaging drum can cause print quality problems.

    Figure 9: Do not touch the green roller

    Illustration: Do not touch the roller.
  8. Hold the print cartridge so that the green drum faces the bottom of the print cartridge drawer, and then insert the print cartridge into the correct slot.

    Figure 10: Insert the new print cartridge into the correct slot

    Illustration: Insert the new print cartridge into the correct slot.
    Tip:
    Look for color-coded icons on the print cartridge slots to insert the print cartridge in the correct slot.
  9. Pull the tab on the left side of the print cartridge straight up to completely remove the sealing tape. Discard the sealing tape.

    Figure 11: Pull the tab on the print cartridge

    Illustration: Remove the protective tape.
  10. Repeat these steps for each print cartridge that you need to replace. Make sure you insert each print cartridge in its correct slot.

  11. Close the print cartridge drawer.

    Figure 12: Close the print cartridge drawer

    Illustration: Close the print cartridge door.
  12. Close the front access door.

    Figure 13: Close the front door

    Illustration: Close the front door.

    The product control panel displays the message 'Initializing' while the product prepares the new print cartridges.

  13. Recycle the old print cartridge. Place it in the box in which the new print cartridge came, and then follow the recycling instructions in the box.

Step three: Print another test page

Follow these steps to print another test page.

  1. From the control panel Home screen, touch the Setup icon ().

  2. Scroll through the menu items, and then touch Demo Page. The test page prints.

Step four: Copy the test page

To check if these steps resolved the issue, copy the test page.

  1. Load the test page face down on the scanner. Align the page horizontally and in the upper left hand corner of the glass.

  2. On the control panel Home screen, touch the Copy icon ( ).

  3. Touch Color. The test page copies.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, see the next solution.

Solution three: Service the product

If the issue persists after you complete these steps, the scanner glass might be scratched or the product might be damaged.

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!