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HP Deskjet 3050A (J611) and 3050 (J610) All-in-One Printer Series - Vertical Bands, Lines, or Streaks in Copies or Scans
When you copy or scan an original, the resulting output contains vertical bands, lines, or streaks in one or more colors.
When you print the original, the output is normal.
Figure 1: Sample output with vertical white or black lines
Figure 2: Sample output with vertical colored bands or lines
Solution one: Reset the All-in-One
If there is static interference with or loose connections in the product, this can result in bands or lines in the copy or scan output. To resolve this issue, check the product connections, and then reset the product.
Solution two: Clean the All-in-One and make a blank copy
If the scanner glass or the white underside of the lid has fingerprints, smudges, lint, dust, or other debris, this can slow performance and affect copy and scan quality. To resolve this issue, clean the product.
Before you begin, gather the following materials:
CAUTION: Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the product. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass.
Step one: Clean the scanner glass and lid
Step two: Make a blank copy
Solution three: Service the All-in-One
Contacting HP for service in Asia Pacific.
If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP.
Go to Contact HP to review available service options.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.